Technical Solutions Developer, Chronicle, Google Cloud

Key Skills

JavaScript, Unix Operating system, Java Programming, Python Programming, .NET, C++, C Programming, SQL, Big Data Technology, Apache Hadoop, Data science techniques, Perl Programming, Apache Airflow, Data Analytics, Shell Scripting language, Linux Operating system, ETL frameworks

Job Description

Minimum qualifications:

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
• Experience in technical support, professional services, software development, and/or product operations management.
• Experience reading/debugging in Java, C, C++, .NET, Python, Shell, Perl, and/or JavaScript.

Preferred qualifications:

• Experience with cloud based and serverless storage, and developer tools technologies.
• Experience with distributed, columnar, and/or analytic oriented databases or distributed data processing frameworks.
• Experience with open source distributed storage and processing utilities (i.e., Apache or Hadoop) and/or workflow orchestration products (i.e. Apache Airflow).
• Experience in data analytics, warehousing, ETL development, data science, or other Big Data applications.
• Knowledge of TCP/IP concepts, Unix/Linux basic administration/commands, and Web Technologies.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

In this role, you will manage customer challenges in addition to providing support to other Support teams. You will be a part of a global team that provides support to help customers seamlessly make the switch to Google Cloud.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Manage customer issues through effective diagnosis, resolution, or implementation of investigation tools to increase productivity for customers on Google Cloud Platform products.
• Develop knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported challenges, and building tools for faster diagnosis.
• Act as a consultant for internal stakeholders in engineering, sales, and customer organizations to resolve potential technical deployment obstacles and improve Google Cloud.
• Identify customer challenges and advocate for their needs with cross-functional teams (i.e., Product Management or Software Engineering).
• Work as part of a team of Engineers/Consultants that ensure customer support. Work non-standard work hours or shifts, including weekends.