System Integration Engineer, Incident Management

Key Skills

Java Programming, Python Programming, C++, C Programming, SQL, Cloud computing, Scala Programming, Machine learning techniques, Data science techniques, MATLAB Programming, PyTorch, TensorFlow, R Programming

Job Description

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 3 years of experience with software development in one or more programming languages (e.g., C, C++, Java, Python).
• 3 years of experience in incident management related to firmware debugging and troubleshooting.

Preferred qualifications:

• Experience in debugging and troubleshooting skills in domains of Firmware (FW), Linux Kernel or Userspace.
• Experience with Linux or Unix environments, including shell scripting.
• Experience in embedded systems development.
• Knowledge of Advanced RISC Machine (ARM) or x86 assembly, Basic Input Output System (BIOS), Linux kernel, and device drivers.
• Familiarity with Chromium projects and ChromeOS devices.
• Ability to communicate technical concepts clearly and effectively.

About the job

As a Systems Integration Engineer in the Incident Management team you will work closely with the ChromeOS release management team to work on bugs impacting ChromeOS release milestones. You will be responsible for understanding, troubleshooting and resolving cross functional bugs by driving the bug resolution and co-working with cross functional teams together. You will also be responsible to work with the ChromeOS team and release team to improve processes, tools and reporting to help the ChromeOS ecosystem to scale.

Chrome OS delivers quality computing at scale to provide universal and unfettered access to information, entertainment, and tools. Our mission is to empower anyone to create and access information freely through fast, secure, simple, and intelligent computing.

Additional Information:

(Colorado only*) Minimum full-time salary range between $122,000 - $131,000 + bonus + equity + benefits. *Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.

Responsibilities

• Be an integration expert who can understand, troubleshoot and resolve issues (e.g., firmware, hardware, Linux, Kernel, graphics, etc.) by co-working with internal functional teams.
• Be a part of a team that manages incoming bugs from users, partners, testing team and help triage issues to drive resolution across internal functional teams.
• Improve process, infrastructure, tests, and tools based on experience of managing issues to ease the life of issue management.
• Build tools to generate reliable logs, build systems to analyze logs and help ChromeOS ecosystem quality by helping the team to address incoming bugs.
• Ensure the issue contains relevant information for teams to debug and resolve the issue, track the resolutions of blocking bugs, and analyze bug trends to send reports.