Senior Infrastructure Operations Engineer, United States Government

Google
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Job Description

Minimum qualifications:

  • Bachelor's degree in Computer Science, Mathematics, related technical field, or equivalent practical experience.
  • 5 years of experience automating infrastructure provisioning, developer operations, or continuous integration, delivery, designing, building, deploying of cloud-based solution architectures.
  • Experience with physical or virtual infrastructure, operating systems, or virtualization.
  • Security Clearance (Top Secret/Sensitive Compartmentalized Information (TS/SCI) with Polygraph).

Preferred qualifications:

  • Experience implementing projects in a change-oriented, fast-paced environment to meet demands and deadlines.
  • Ability to work on a team to design processes, implement strategic projects that solve business problems, and lead or work effectively with cross-functional groups.
  • Ability to interact with diverse technical and non-technical groups, manage ambiguity, and thrive in a rapidly changing environment.
  • Ability to execute in a customer-focused environment and advocate for partners and customers in a cross-functional organization.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Cloud Infrastructure Operations Engineer, you will be part of a team of engineers that provides support to United States Government customers. You will provide training, documentation, and escalation support to a 24/7 team of support staff to ensure the ongoing operation of Google’s infrastructure.

You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will help drive the success of Google Cloud by understanding and advocating customers issues. This will include a need to sometimes work non-standard work hours, shifts, or weekends.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

  • Resolve high-profile escalations and issues, improve the customer experience, and drive initiatives that increase their likelihood of success on the Google Cloud Platform.
  • Participate in a 24/7, on-call rotation for incident response escalation within response and on-site Service Level Agreements (SLA).
  • Drive innovative approaches to operating and supporting infrastructure to achieve high results.
  • Make data driven decisions and report status.

Company Info.

Google

Google LLC is a multinational technology company headquartered in the United States that specializes in various fields, including search engine technology, cloud computing, online advertising, quantum computing, e-commerce, computer software, artificial intelligence, and consumer electronics. With its market dominance, data collection, and technological advancements in AI.

  • Industry
    E-commerce,Artificial intelligence,Internet services,Cloud computing,Computer software,Advertising,Computer hardware,Consumer electronics
  • No. of Employees
    139,995
  • Location
    1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
  • Website
  • Jobs Posted

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