Technical Solutions Engineer, Chronicle, Google Cloud

Google
Apply Now

Job Description

Minimum qualifications:

  • Bachelor's degree in a technical field or equivalent practical experience in technical support/professional services/software development/product operations management.
  • Experience reading/debugging in one or more: Java, C, C++, .NET, Python, Shell, Perl, JavaScript.
  • Experience troubleshooting and advocating for customers' needs.

Preferred qualifications:

  • Experience with cloud based serverless, storage, and developer tools technologies.
  • Experience with open source distributed storage and processing utilities in the Apache Hadoop family and/or workflow orchestration products such as Apache Airflow.
  • Experience in data analytics, warehousing, ETL development, data science, or other Big Data applications.
  • Experience with distributed, columnar, and/or analytic-oriented databases or distributed data processing frameworks.
  • Knowledge of TCP/IP concepts, and Unix/Linux basic administration and commands and Web Technologies.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Chronicle is advancing cybersecurity for enterprises of all sizes. We are dedicated to helping companies find and stop cyber attacks before they cause harm. We work with the entire security industry. Joining experts in large-scale cloud computing, big data, machine learning, and cyber security, you will help build out the next generation of security intelligence solutions.

As a Technical Solutions Engineer, you will manage customer challenges in addition to providing level two support to our other support teams. You will be a part of a global team that provides support to help customers seamlessly make the switch to Google Cloud.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

  • Manage customer issues through effective diagnosis, resolution, or implementation of investigation tools to increase productivity for customers on Google Cloud Platform products.
  • Develop an in-depth knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported challenges, and building tools for faster diagnosis.
  • Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and Customer organizations to resolve potential technical deployment obstacles and improve Google Cloud.
  • Identify customer challenges and advocate for their needs with cross-functional teams (i.e. Product Management or Software Engineering).
  • Work as part of a team of Engineers/Consultants that globally ensure 24-hour customer support. Work non-standard hours or shifts, including weekend

Company Info.

Google

Google LLC is a multinational technology company headquartered in the United States that specializes in various fields, including search engine technology, cloud computing, online advertising, quantum computing, e-commerce, computer software, artificial intelligence, and consumer electronics. With its market dominance, data collection, and technological advancements in AI.

  • Industry
    E-commerce,Artificial intelligence,Internet services,Cloud computing,Computer software,Advertising,Computer hardware,Consumer electronics
  • No. of Employees
    139,995
  • Location
    1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
  • Website
  • Jobs Posted

Get Similar Jobs In Your Inbox

Google is currently hiring Technical Solutions Engineer Jobs in Warsaw, Poland with average base salary of zł70,000 - zł170,000 / Year.

Similar Jobs View More