Central Strategy and Operations Lead, Strategic Planning

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Job Description

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 4 years of experience leading strategy and operations for organizations.
  • Experience in project management and cross-functional stakeholder management.
  • Experience with analytics and modeling.

Preferred qualifications:

  • MBA or a Master's degree with quantitative coursework (e.g., Engineering, Computer Science, Mathematics, Statistics, Economics, or Finance).
  • Experience with SQL and unstructured data sets.
  • Experience in business or sales operations.
  • Ability to structure and solve ambiguous problems.
  • Ability to influence executives with effective communication and presentation skills.

About the job

The Global Customer Service (GCS) Strategic Planning team is a core part of Revenue Strategy and Operations (RSO), the strategic and operational part of GCS. You will help GCS make the right investments across its business to drive the most impact for our customers, advertisers, and Google. You'll be responsible for shaping and transforming how we evaluate and make strategic investments across the GCS business globally. You will work directly with almost all parts of GCS and its partner organizations including cross-functional stakeholders (e.g.,Revenue Program Management, Finance, Data Science and Analytics, People Operations, etc.).

When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the human face of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.


  • Lead project management of strategic planning projects and operations.
  • Develop a balanced and independent view of various aspects of GCS business to help drive investments or re-prioritization based on analytical insights, modeling, and a practical mindset of what can be achieved.
  • Partner with cross-functional partners (e.g., Sales, Program Management, Finance, Data Science and Analytics, etc.).
  • Drive operational excellence and a closed loop investment strategy by developing metrics, processes, and cadences to evaluate how investments are evaluated post investment, and how they are performing to improve future operations and investments.
  • Drive problem solving through clarity and structure and ensure solutions are implemented successfully within desired timelines.

Company Info.


Google LLC is a multinational technology company headquartered in the United States that specializes in various fields, including search engine technology, cloud computing, online advertising, quantum computing, e-commerce, computer software, artificial intelligence, and consumer electronics. With its market dominance, data collection, and technological advancements in AI.

  • Industry
    E-commerce,Artificial intelligence,Internet services,Cloud computing,Computer software,Advertising,Computer hardware,Consumer electronics
  • No. of Employees
  • Location
    1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
  • Website
  • Jobs Posted

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Google is currently hiring Central Strategy and Operations Lead Jobs in New York, NY, USA with average base salary of $120,000 - $190,000 / Year.

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