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Job Type
Full Time -
Experience
2-4 year -
Salary
$120,000 - $190,000 / Year -
Location
Mountain View, CA, USA -
Job Function
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Industry
Information Technology -
Qualification
Key Skills
Java Programming, Python Programming, Operations, SQL, Business Strategy
Job Description
Minimum qualifications:
- Bachelor's degree in a Legal, Policy, or Technology field, or equivalent practical experience.
- 3 years of experience in content moderation, developer support, policy enforcement, customer support, or policy creation.
- Experience in business strategy and/or operations consulting or similar.
Preferred qualifications:
- Ability to lead stakeholders and drive consensus across all experience levels (e.g. junior stakeholders to VPs).
- Ability to ramp up quickly and learn the workflow in detail, and connect the dots to understand the big picture. Ability to anticipate the risk in advance, and advocate for putting right solutions by themselves.
- Ability to function well in high-pressure situations
- Interpersonal and communication skills, with a proven ability to work successfully in cross-functional teams, including with stakeholders and executives.
- Bias towards action and challenging the status quo to build more effective and efficient incident management functions.
About the job
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
At Google we work hard to earn our users’ trust every day. Gaining and retaining this trust is critically important to Google’s success. We defend Google's integrity by fighting spam, fraud and abuse, and develop and communicate state-of-the-art product policies. The Trust and Safety team reduces risk and protects the experience of our users and business partners in more than 40 languages and across Google's expanding base of products.
In this role, you will work with a variety of teams from Engineering to Legal, Public Policy, and Sales Engineering to set policies and combat fraud and abuse in a scalable way.
You will respond to all Play related incidents, manage them appropriately, and provide data to support Trust and Safety executives to make the right decision.
Responsibilities
- Develop a brand new appeals workflow through working closely with Policy Development, Product, Enforcement, Analytics, Tools, and Business Development team to enable SDK developers and achieve a safe app experience in Google Play ecosystem.
- Manage developer appeals operations and improve developer experiences through insights gained from appeals.
- Manage sensitive escalations and resolve policy related questions for Trust and Safety, Google Play, and Android operations
- Support Trust and Safety and Google Play-wide policy launches and Trust and Safety initiatives to ensure a safe app experience. Lead deep-dive and root cause analyses to identify operational gaps and work with Policy development, Enforcement, Engineering, Product and Tools to optimize our workflows.
- Perform on-call responsibilities on a rotating basis including weekend coverage as needed. Review or be exposed to sensitive content.
Company Info.
GoogleGoogle LLC is a multinational technology company headquartered in the United States that specializes in various fields, including search engine technology, cloud computing, online advertising, quantum computing, e-commerce, computer software, artificial intelligence, and consumer electronics. With its market dominance, data collection, and technological advancements in AI.
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IndustryE-commerce,Artificial intelligence,Internet services,Cloud computing,Computer software,Advertising,Computer hardware,Consumer electronics
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No. of Employees139,995
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Location1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
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Website
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Jobs Posted
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GoogleToronto, ON, Canada; Waterloo, ON, Canada
6-8 year
Technical Program Manager III, Conversational AI, Google Cloud
GoogleNew York, NY, USA; Cambridge, MA, USA
6-8 year
Customer Engineer, AI/ML, Gaming, Google Cloud
GoogleAddison, TX, USA; Austin, TX, USA; New York, NY, USA; San Francisco, CA, USA
2-4 year
Staff Software Engineer, Machine Learning, Google Pixel Watch
GoogleMountain View, CA, USA; San Diego, CA, USA
8-10 year
Marketing Data Scientist
GoogleNew York, NY, USA; San Francisco, CA, USA; Chicago, IL, USA; Ann Arbor, MI, USA
4-6 year
Principal, Generative AI, Trust and Safety
GoogleHyderabad, Telangana, India; Bangalore, Karnataka, India
10-12 year
AI/ML Field Solutions Architect
GoogleBangalore, Karnataka, India; Gurugram, Haryana, India; Mumbai, Maharashtra, India
4-6 year
Image Processing Machine Learning Engineer
GoogleNew Taipei, Banqiao District, New Taipei City, Taiwan
2-4 year
Data Solution Engineer, Google Cloud
GoogleAtlanta, GA, USA; Austin, TX, USA; Boulder, CO, USA; Chicago, IL, USA; New York, NY, USA; San Francisco, CA, USA; Seattle, WA, USA; Sunnyvale, CA, USA
4-6 year
AI Engineer, Professional Services, Google Cloud
GoogleAustin, TX, USA; Chicago, IL, USA; Dallas, TX, USA; Kansas City, MO, USA; Los Angeles, CA, USA; New York, NY, USA; Reston, VA, USA; San Francisco, CA, USA; Seattle, WA, USA; Sunnyvale, CA, USA
4-6 year
Software Engineer, Early Career, Campus
GoogleCambridge, MA, USA; Durham, NC, USA; Mountain View, CA, USA; Pittsburgh, PA, USA; Raleigh, NC, USA; San Bruno, CA, USA; Seattle, WA, USA
0-2 year
Associate Commercial Counsel, AI Research
GoogleAtlanta, GA, USA; Chicago, IL, USA; Los Angeles, CA, USA; Mountain View, CA, USA; New York, NY, USA; San Francisco, CA, USA; Seattle, WA, USA; Washington D.C., DC, USA
4-6 year
Sales Engineer, Machine Learning, Google Cloud
GoogleAtlanta, GA, USA; New York, NY, USA; Salt Lake City, UT, USA; San Diego, CA, USA; San Francisco, CA, USA; Sunnyvale, CA, USA; Tennessee, USA
0-2 year
Senior Staff Data Scientist
GoogleLos Angeles, CA, USA; Mountain View, CA, USA; New York, NY, USA; San Diego, CA, USA; Sunnyvale, CA, USA
12-14 year
Software Engineer III, Computer Vision/Infrastructure, AR
GoogleLos Angeles, CA, USA; Mountain View, CA, USA; New York, NY, USA; Seattle, WA, USA; United States
0-2 year
Data Scientist, Ads Marketing Analytics
GoogleChicago, IL, USA; Los Angeles, CA, USA; Mountain View, CA, USA; New York, NY, USA; Redwood City, CA, USA; San Francisco, CA, USA
2-4 year
Cloud Engineer, AI/ML
GoogleBangalore, Karnataka, India; Gurugram, Haryana, India; Hyderabad, Telangana, India; Pune, Maharashtra, India
4-6 year
Technical Program Manager III, Generative AI, Search
GoogleCambridge, MA, USA; Mountain View, CA, USA; New York, NY, USA; Sunnyvale, CA, USA
6-8 year
Data Analytics Apprenticeship, March or June 2024 Start
GoogleBangalore, Karnataka, India; Gurgaon, Haryana, India; Hyderabad, Telangana, India; Mumbai, Maharashtra, India
0-2 year
Open Source Lead, Staff Software Engineer, Quantum AI
GoogleGoleta, CA, USA; Los Angeles, CA, USA; Mountain View, CA, USA; Seattle, WA, USA
6-8 year
Research Scientist, Machine Learning, Computational Photography
GoogleHaifa, Israel; Tel Aviv, Israel
4-6 year
Machine Learning Software Engineer, Silicon
GoogleMountain View, CA, USA; San Diego, CA, USA
12-14 year
Product Manager, AI Imagery, Google Research
GoogleCambridge, MA, USA; Mountain View, CA, USA; New York, NY, USA
4-6 year
Group Product Manager, AI/ML, Qwiklabs, Google Cloud
GoogleCambridge, MA, USA; Mountain View, CA, USA; New York, NY, USA
10-12 year
Business Data Scientist, Natural Language Specialist
GoogleMountain View, CA, USA; New York, NY, USA; San Francisco, CA, USA
2-4 year
Business Data Scientist, Ads Marketing Analytics
GoogleMountain View, CA, USA; New York, NY, USA; Redwood City, CA, USA; San Francisco, CA, USA
2-4 year