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Job Type
Full Time -
Experience
2-4 year -
Salary
Can$95,000 - Can$170,000 / Year -
Location
Waterloo, ON, Canada -
Job Function
-
Industry
Information Technology -
Qualification
Key Skills
JavaScript, Unix Operating system, Java Programming, Python Programming, .NET, C++, C Programming, SQL, Big Data Technology, Apache Hadoop, Perl Programming, Apache Airflow, Shell Scripting language
Job Description
Minimum qualifications:
- Bachelor's degree in Computer Science, Information Systems, a related technical field, or equivalent practical experience.
- Experience in reading or debugging code with one or more of the following: Java, C, C++, .NET, Python, Shell, Perl, and/or JavaScript.
- Experience advocating for customer needs.
Preferred qualifications:
- Experience with distributed, columnar, and/or analytic oriented databases or distributed data processing frameworks.
- Experience with open source distributed storage and processing utilities (e.g., Apache or Hadoop) and/or workflow orchestration products (e.g. Apache Airflow).
- Experience in data analytics, warehousing, estimated time to launch development, data science, or other Big Data applications.
- Knowledge of TCP/IP concepts, Unix/Linux basic administration/commands, and Web Technologies.
About the job
The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.
As a Technical Solutions Engineer, you will manage customer challenges and provide support to help customers seamlessly make the switch to Google Cloud.
In this role, you'll troubleshoot technical challenges for customers with a mix of debugging, networking, system administration, documentation updating, and coding/scripting. You will make our products easier to adopt and to use by making improvements to the product, tools, processes, and documentation. You'll help drive the business growth of Google Cloud by recognizing and advocating for our customers’ challenges.
Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Manage customer issues through effective diagnosis, resolution, or implementation of investigation tools to increase productivity for customers on Google Cloud Platform products.
- Develop an in-depth knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported challenges, and building tools for faster diagnosis.
- Act as a consultant for internal stakeholders in engineering, sales, and customer organizations to resolve potential technical deployment obstacles and improve Google Cloud.
- Identify customer challenges and advocate for their needs with cross-functional teams (i.e., Product Management or Software Engineering).
- Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support. Work non-standard work hours or shifts, including weekends.
Company Info.
GoogleGoogle LLC is a multinational technology company headquartered in the United States that specializes in various fields, including search engine technology, cloud computing, online advertising, quantum computing, e-commerce, computer software, artificial intelligence, and consumer electronics. With its market dominance, data collection, and technological advancements in AI.
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IndustryE-commerce,Artificial intelligence,Internet services,Cloud computing,Computer software,Advertising,Computer hardware,Consumer electronics
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No. of Employees139,995
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Location1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
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Website
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Jobs Posted
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Google is currently hiring Technical Solutions Engineer Jobs in Waterloo, ON, Canada with average base salary of Can$95,000 - Can$170,000 / Year.
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GoogleNew York, NY, USA; San Francisco, CA, USA; Chicago, IL, USA; Ann Arbor, MI, USA
4-6 year
Principal, Generative AI, Trust and Safety
GoogleHyderabad, Telangana, India; Bangalore, Karnataka, India
10-12 year
AI/ML Field Solutions Architect
GoogleBangalore, Karnataka, India; Gurugram, Haryana, India; Mumbai, Maharashtra, India
4-6 year
Image Processing Machine Learning Engineer
GoogleNew Taipei, Banqiao District, New Taipei City, Taiwan
2-4 year
Data Solution Engineer, Google Cloud
GoogleAtlanta, GA, USA; Austin, TX, USA; Boulder, CO, USA; Chicago, IL, USA; New York, NY, USA; San Francisco, CA, USA; Seattle, WA, USA; Sunnyvale, CA, USA
4-6 year
AI Engineer, Professional Services, Google Cloud
GoogleAustin, TX, USA; Chicago, IL, USA; Dallas, TX, USA; Kansas City, MO, USA; Los Angeles, CA, USA; New York, NY, USA; Reston, VA, USA; San Francisco, CA, USA; Seattle, WA, USA; Sunnyvale, CA, USA
4-6 year
Software Engineer, Early Career, Campus
GoogleCambridge, MA, USA; Durham, NC, USA; Mountain View, CA, USA; Pittsburgh, PA, USA; Raleigh, NC, USA; San Bruno, CA, USA; Seattle, WA, USA
0-2 year
Associate Commercial Counsel, AI Research
GoogleAtlanta, GA, USA; Chicago, IL, USA; Los Angeles, CA, USA; Mountain View, CA, USA; New York, NY, USA; San Francisco, CA, USA; Seattle, WA, USA; Washington D.C., DC, USA
4-6 year
Sales Engineer, Machine Learning, Google Cloud
GoogleAtlanta, GA, USA; New York, NY, USA; Salt Lake City, UT, USA; San Diego, CA, USA; San Francisco, CA, USA; Sunnyvale, CA, USA; Tennessee, USA
0-2 year
Senior Staff Data Scientist
GoogleLos Angeles, CA, USA; Mountain View, CA, USA; New York, NY, USA; San Diego, CA, USA; Sunnyvale, CA, USA
12-14 year
Software Engineer III, Computer Vision/Infrastructure, AR
GoogleLos Angeles, CA, USA; Mountain View, CA, USA; New York, NY, USA; Seattle, WA, USA; United States
0-2 year
Data Scientist, Ads Marketing Analytics
GoogleChicago, IL, USA; Los Angeles, CA, USA; Mountain View, CA, USA; New York, NY, USA; Redwood City, CA, USA; San Francisco, CA, USA
2-4 year
Cloud Engineer, AI/ML
GoogleBangalore, Karnataka, India; Gurugram, Haryana, India; Hyderabad, Telangana, India; Pune, Maharashtra, India
4-6 year
Technical Program Manager III, Generative AI, Search
GoogleCambridge, MA, USA; Mountain View, CA, USA; New York, NY, USA; Sunnyvale, CA, USA
6-8 year
Data Analytics Apprenticeship, March or June 2024 Start
GoogleBangalore, Karnataka, India; Gurgaon, Haryana, India; Hyderabad, Telangana, India; Mumbai, Maharashtra, India
0-2 year
Open Source Lead, Staff Software Engineer, Quantum AI
GoogleGoleta, CA, USA; Los Angeles, CA, USA; Mountain View, CA, USA; Seattle, WA, USA
6-8 year
Research Scientist, Machine Learning, Computational Photography
GoogleHaifa, Israel; Tel Aviv, Israel
4-6 year
Machine Learning Software Engineer, Silicon
GoogleMountain View, CA, USA; San Diego, CA, USA
12-14 year
Product Manager, AI Imagery, Google Research
GoogleCambridge, MA, USA; Mountain View, CA, USA; New York, NY, USA
4-6 year
Group Product Manager, AI/ML, Qwiklabs, Google Cloud
GoogleCambridge, MA, USA; Mountain View, CA, USA; New York, NY, USA
10-12 year
Business Data Scientist, Natural Language Specialist
GoogleMountain View, CA, USA; New York, NY, USA; San Francisco, CA, USA
2-4 year
Business Data Scientist, Ads Marketing Analytics
GoogleMountain View, CA, USA; New York, NY, USA; Redwood City, CA, USA; San Francisco, CA, USA
2-4 year
Compliance Business Analytics Manager, Trust and Safety, YouTube
GoogleMountain View, CA, USA; Seattle, WA, USA
6-8 year
Staff Software Engineer, High Performance Computing, Google Cloud
GoogleSunnyvale, CA, USA
8-10 year
Customer Engineer, Business Intelligence, Google Cloud
GoogleBeijing, China; Shanghai, China; Shenzhen, Guangdong Province, China
8-10 year
Partner Engineer Specialist, Machine Learning and Artificial Intelligence
GoogleSingapore
10-12 year
Technical Program Manager, Evals (Mountain View or New York)
Google DeepMindMountain View, CA, USA
4-6 year
Funnel and Pipeline Analytics Manager, Google Cloud, Marketing
GoogleKirkland, WA, USA; New York, NY, USA; San Francisco, CA, USA; Sunnyvale, CA, USA
2-4 year
Sales Engineer, Application Modernization, Google Cloud
GoogleBerlin, Germany; Frankfurt, Germany; Hamburg, Germany; Munich, Germany
2-4 year
Head of Social Science
GoogleLos Angeles, CA, USA; New York, NY, USA; Portland, OR, USA; San Francisco, CA, USA
10-12 year
Qualitative User Experience Researcher, Early Career 2024
GoogleCambridge, MA, USA; New York, NY, USA; San Francisco, CA, USA; Sunnyvale, CA, USA
0-2 year
Emerging Partnerships Lead, Generative AI
GoogleSan Francisco, CA, USA; Seattle, WA, USA; Sunnyvale, CA, USA
8-10 year