Advanced Technical Solutions Engineer, Elastifile, Google Cloud

Google
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Job Description

Minimum qualifications:

  • Bachelor's degree in a technical field or equivalent practical experience.
  • Experience reading/debugging in Java, C, C++, .NET, Python, Shell, Perl, and/or JavaScript.
  • Experience troubleshooting and advocating for customers' needs.

Preferred qualifications:

  • Experience with cloud based serverless, storage, and developer tools technologies.
  • Experience with distributed, columnar, and/or analytic oriented databases or distributed data processing frameworks.
  • Experience with open source distributed storage and processing utilities in the Apache Hadoop family and/or workflow orchestration products such as Apache Airflow.
  • Experience in data analytics, warehousing, ETL development, data science, or other Big Data applications.
  • Knowledge of TCP/IP concepts, and Unix/Linux basic administration and commands and Web Technologies.

About the job

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.

In this role, you'll troubleshoot technical challenges for customers by debugging, networking, system administration, documentation updating, and coding/scripting. You will make our products easier to adopt and to use by making improvements to the product, tools, processes, and documentation. You'll help drive the business growth of Google Cloud by recognizing and advocating for our customers’ challenges.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

  • Manage customer issues through effective diagnosis, resolution, or implementation of investigation tools to increase productivity for customers on Google Cloud Platform products.
  • Develop an in-depth knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported challenges, and building tools for faster diagnosis.
  • Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve potential technical deployment obstacles and improve Google Cloud.
  • Identify customer challenges and advocate for their needs with cross-functional teams (i.e. Product Management or Software Engineering).
  • Work as part of a team of Engineers/Consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard work hours or shifts, including weekends.

Company Info.

Google

Google LLC is a multinational technology company headquartered in the United States that specializes in various fields, including search engine technology, cloud computing, online advertising, quantum computing, e-commerce, computer software, artificial intelligence, and consumer electronics. With its market dominance, data collection, and technological advancements in AI.

  • Industry
    E-commerce,Artificial intelligence,Internet services,Cloud computing,Computer software,Advertising,Computer hardware,Consumer electronics
  • No. of Employees
    139,995
  • Location
    1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
  • Website
  • Jobs Posted

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