Home Lending, Executive Director – Sales Strategy and Transformation

Key Skills

Aartificial intelligence, Analytical and Problem solving, Business Analytics, Data Analytics, Data Modeling, Effective communication skills, Finance, Machine learning techniques, Operations, Powerpoint, Sales, Writing

Job Description

As a Sales Strategy and Transformation, Executive Director for the Consumer Home Lending Strategy team, you will support a cross functional team responsible for designing and implementing strategic initiatives, specifically related to increasing sales efficiency and effectiveness across the Consumer Originations and Home Lending team. You will coordinate and align closely with primary stakeholders in Decision Science, Marketing, Technology, and Decision Sciences, while also partnering with our Sales team to implement strategies.

 Job Responsibilities

• Partners cross-functionally with Home Lending Sales Leadership, Sales Optimization, Finance, Product, & Decision Science to oversee the development, communication and execution of strategic initiatives.
• Responsible for the strategic development, oversight, monitoring and optimization of home lending sales coverage model(s).
• Works closely with Decision Science, Sales and Sales optimization partners to deploy and leverage Artificial Intelligence/Machine Learning capabilities that improve efficiencies within sales funnel.
• Reviews and provides analytical insights and communications with sales leaders and sales optimization teams
• You will manage and guide key projects and initiatives in partnership with Field Sales leaders and One Chase teams to ensure widespread adoption in sales behaviors across the country
• You will gather, input and manipulate information for standard business purposes, including executive-level decks for review with Senior Executives

Required qualifications, capabilities and skills

• Master’s degree in Business, Finance, Economics, or other related area
• 5+ years in a business or executive management role
• History of organizing and directing multiple teams and departments
• Data Modeling and Data Analytics Skills
• Decision Science, Artificial Intelligence and Machine Learning knowledge/experience
• Experience in customer acquisition, sales operations, branch workforce planning, sales optimization, Salesforce, CRM Tool knowledge
• Excellent communication skills; written (PowerPoint slides) and verbal (senior-level presentations)
• Strong process design skills and ability to independently translate an end-state vision for lead optimization and distribution into pragmatic execution / well-paced roadmap
• Robust problem-solving skills and analytical mindset to manage across multiple stakeholders, trade-offs, and constraints to ensure roadmap delivery
• Acumen for business analytics, machine learning models and ability to represent the group in respective internal/external meetings

Preferred qualifications, capabilities and skills

• Strategy/consulting background helpful, but not required
• Experience in Home Lending preferred

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans