Managing Director - Chase MyHome Lending Product Executive

Key Skills

Agile methodologies, Confluence, Data science techniques, Effective communication skills, Employee life cycle, JIRA, Leadership Skill, Product Management

Job Description

This Managing Director (MD) of Product will report to the Head of Home Lending Transformation and will be responsible for the strategy and execution of work for our Chase MyHome digital engagement platform that supports the customer’s entire Home Lending journey. This journey includes the process of shopping for a loan, applying for and securing a home loan, utilizing home management features and ultimately using Chase for future home lending needs. The Product Director will collaborate across teams both within Home Lending and throughout Consumer Lending to create compelling customer experiences, leverage capabilities across various Lines of Business and deepen Chase relationships. The Chase MyHome platform, which is central to our Home Lending digital business strategy, receives over 1 million customer visits per month.

Job Responsibilities:

• Set strategic direction and vision for the Chase MyHome product team
• Define priorities and drive team efficiencies and effectiveness throughout the product lifecycle
• Collaborate across other product teams to build seamless client journeys and create strategies that deepen customer relationships across the organization
• Develop and implement a long-term strategy to effectively engage customers, based on market opportunity valuation, sales and pricing, and customer needs
• Define and take responsibility for decisions and activities that significantly impact the organization’s P&L, related metrics, and Product OKRs
• Understand the underlying technology that drives products, including ownership of tech assets needed for product development
• Remove roadblocks, resolve impediments and find creative solutions to keep teams moving forward
• Manage other senior managers, fostering a security-first mindset and ensuring the organization's risk and controls frameworks are in place
• Promote talent, diversity and inclusion by managing to the unique capabilities and distinctions of team
• Represent the firm at industry forums

Required Qualifications and Skills:

• 10 years+ of demonstrated results in product management and proven expertise in driving complex digital experience and strategy
• Experience leading product lines that require complex operational systems and programming, have a number of complex regulatory concerns and have a major impact on the corporation's profitability
• Experience identifying strategic solutions and creating a trusting environment that encourages others to develop creative solutions to realize the firm's strategy
• Experience working through thought leadership and influence in a highly matrixed environment
• Experience optimizing environments for teams, removing impediments and managing executive sponsorship to accomplish goals o Working in scaled agility frameworks (Lean, Agile, etc.) and using Agile backlog management tools (Jira, Confluence)
• Ability to conceptualize new ideas and synthesize large amounts of data to tell a relevant story
• Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design and data sciences representatives.
• Demonstrated communication and influence with executives, stakeholders, regulators and matrix managed partners
• Well-versed on innovation and technology trends across the industry
• BS/BA required; MBA preferred
• Subject matter expertise in Home Lending business preferred

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans