Executive Director, Conversational AI Product

Key Skills

Aartificial intelligence, Agile methodologies, Data science techniques, Employee life cycle, Leadership Skill, Natural Language Processing (NLP), Product Management

Job Description

Join Chase as a product analyst and be a part of our innovative Conversational AI team within the Consumer & Community Bank’s Digital Products Organization. This is a unique opportunity to contribute to the development of engaging and sophisticated natural language experiences, enabling convenient and friction-less consumer financial services. Your skills and expertise will be instrumental in promoting excellence in our product development efforts.

Job Summary

As an Executive Director in our Conversational AI team, you will play a pivotal role in delivering exceptional Customer Conversations experiences. You will spearhead a team comprising product managers, designers, software developers, and testers, with the aim of creating a unified customer experience that caters to a wide range of consumer product sets. Your expertise in Natural Language Platforms and Conversational AI will be instrumental in optimizing customer conversations.

Job Responsibilities

• Lead the Conversational Experience discipline within the Conversational AI team in CCB Digital.
• Partner with design, technology and analytics organization in delivering the conversational journeys and best in class Customer experience.
• Drive the execution of assigned prioritized initiatives in the roadmap, primarily focused on Platform capabilities
• Partner with product owners to perform sprint planning and prioritization of the supporting scrum teams in order to align with roadmap priority and targeted planning
• Own accountability for requirements delivery from start-to-finish, including in-production performance.
• Step in as-needed for issue triage and remediation to ensure consistent production quality.
• Manage time and work-load effectively in order to support a healthy backlog of requirements.
• Attend and contribute to all scrum/agile ceremonies
• Demonstrate ownership of requirements through knowledge expertise, removal of barriers and synchronization with broader product team.
• Maintain strong control practices by perform monthly control validation of feature accuracy.

Required qualifications, capabilities, and skills

• 12+ years of Product management or relevant experience as well as record of individual technical achievement
• Proven skills in defining product roadmaps and strategy
• Expertise in championing the product strategy and roadmap with senior executives in Stakeholder LOBs
• Demonstrated experience in Conversational (Chats and Calls) AI, and the use of customer data to build Natural Language (NLP) modeling pipelines for intent classification, training & deploying chatbots.
• Directing matrixed teams of engineers and other data scientists to deliver efficient algorithms to meet client requirements
• Demonstrates thought-leader abilities and/or a proven record of success learning and performing in functional and technical capacities
• Experience with agile product development and software delivery lifecycle
• Proven track record of delivery and new product feature creation
• Demonstrated ability to manage tight delivery timelines and calmness under pressure
• BA or BS in applicable field of study

Preferred qualifications, capabilities, and skills

• Technical acumen as a product owner is desired.
• Commitment and self-motivation suitable to a start-up team

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans