Product Conversation AI Design Lead - Operations
JPMorgan Chase-
Job Type
Full Time -
Experience
8-10 year -
Salary
$122,000 - $256,000 / Year -
Location
Columbus, OH, USA -
Job Function
-
Industry
Information Technology -
Qualification
Key Skills
Aartificial intelligence, Design, Effective communication skills, Leadership Skill, Natural Language Understanding-NLU, Operations
Job Description
We are seeking a Vice President, Full-Stack Conversation Designer with experience in AI to join our dynamic Operations team to lead our efforts in designing and refining conversational experiences for our Customers and Service Agents.
As a Vice President, Full-Stack Conversation Designer in our Operations team, you will lead our efforts in designing and refining conversational experiences for our Customers and Service Agents. You will be responsible for steering the conversational design strategy, setting high standards, and supporting a team of engineers, product managers, analysts, and data scientists to achieve excellence in conversation design. This role requires a deep understanding of natural language understanding (NLU) design, response design, accessibility, and emerging technologies.
Job Responsibilities:
- Facilitate design strategy, setting standards, innovating, and aligning design best practices with organizational goals and product OKRs as you lead teams towards excellence.
- Design the e2e development and implementation of conversational flows and scripts for chatbots, virtual assistants, IVRs, and other AI-driven communication tools.
- Operates at the forefront of dialog design, shaping the methodologies, standards, and best practices for the team.
- Participate in innovative strategies to use response design to solve customer problems. Create voice and tone documents and the conversational style guide with a focus on evolving these master documents.
- Rapidly iterate on conversational flows, journey maps, service design blueprints, and prototypes (VoiceFlow).
- Facilitate group activities with teams to rapidly iterate on conversational flows, journey maps, service design blueprints, and prototypes.
- Conduct and interpret qualitative and quantitative research to understand user needs, challenges, and opportunities for service improvements. You’d conduct lean research and, at times, collaborate with researchers on formal, long-tailed studies.
- Work with cross-functional teams, including data scientists, engineers, product managers, and human experience designers.
- Mentor designers and support ongoing accessibility initiatives.
Required qualifications, capabilities, and skills
- 8+ years of experience as a designer or researcher in Conversation, Service Design, Systems Design, or Content Design.
- Must have experience facilitating exploratory and evaluative research.
- Strong portfolio showcasing successful ‘implemented’ projects that focus on mapping experiences vs beautiful UI.
- Proficiency in tools such as LucidChart, Miro, Dialogflow, VoiceFlow, IBM/MSoft Bot Frameworks, etc.
- Experience in Generative AI.
Preferred qualifications, capabilities, and skills
- Mentorship: Guide and mentor junior conversational designers, promoting best practices and ensuring consistency across projects.
- Familiarity solving for IVR/NLU models and interactions.
- Service Design, Systems Design or Linguistics
ABOUT US
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Company Info.
JPMorgan ChaseFor over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world. Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries. JPMorgan Chase & Co. is an American multinational investment bank and financial services holding company headquartered in New York City. JPMorgan Chase
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IndustryBanking
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No. of Employees277,520
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LocationNew York, NY, USA
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Website
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Jobs Posted
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JPMorgan ChaseAtlanta, GA, USA; Columbus, OH, USA; Jersey City, NJ, USA; Wilmington, DE, USA
6-8 year
Digital Marketing Analytics Vice President
JPMorgan ChaseColumbus, OH, USA; New York, NY, USA; Plano, TX, USA; Wilmington, DE, USA
8-10 year
Software Engineer II - Oracle HCM Recruiting
JPMorgan ChaseColumbus, OH, USA; Jersey City, NJ, USA; Newark, DE, USA; Tampa, FL, USA
2-4 year
Data Center Operations Engineer
JPMorgan ChaseAurora, CO, USA; Broomfield, CO, USA; Englewood, CO, USA; Greenwood Village, CO, USA
0-2 year
Sr Leader Infrastructure Support- Technology Resilience
JPMorgan ChaseColumbus, OH, USA; Jersey City, NJ, USA; Plano, TX, USA; Wilmington, DE, USA
10-12 year
Data Owner Vice President - Privacy & Data Governance
JPMorgan ChaseColumbus, OH, USA; Jersey City, NJ, USA; Plano, TX, USA; Wilmington, DE, USA
10-12 year
Sr. Technology Project/Program Manager (AIML)
JPMorgan ChaseColumbus, OH, USA; Jersey City, NJ, USA
10-12 year
Data Scientist Lead-Vice President
JPMorgan ChaseColumbus, OH, USA; Jacksonville, FL, USA; Plano, TX, USA; Wilmington, DE, USA
6-8 year
UI Software Engineer III
JPMorgan ChaseColumbus, OH, USA; Houston, TX, USA; Plano, TX, USA; Wilmington, DE, USA
4-6 year
Quant Analytics Senior Associate - Deposit 2.0
JPMorgan ChaseColumbus, OH, USA; Delaware, OH, USA; New York, NY, USA; Plano, TX, USA
2-4 year
Compliance - Quant Modeling Lead - Vice President
JPMorgan ChaseColumbus, OH, USA; Jersey City, NJ, USA; Tampa, FL, USA; Wilmington, DE, USA
10-12 year
Sales Strategy Analytics Manager
JPMorgan ChaseColumbus, OH, USA; Jacksonville, FL, USA; Plano, TX, USA; Tempe, AZ, USA
4-6 year
Senior Lead Software Engineer - Cloud
JPMorgan ChaseDelaware, OH, USA; Plano, TX, USA; Tampa, FL, USA; Wilmington, DE, USA
6-8 year
Java Lead Software Engineer
JPMorgan ChaseColumbus, OH, USA; Jersey City, NJ, USA; New York, NY, USA; Tampa, FL, USA
6-8 year
Lead Security Engineer - Data Scientist
JPMorgan ChaseColumbus, OH, USA; Plano, TX, USA; Tysons, VA, USA; Wilmington, DE, USA
6-8 year
Software Engineer III - Android Developer
JPMorgan ChaseColumbus, OH, USA; Jersey City, NJ, USA; New York, NY, USA; Plano, TX, USA
4-6 year
Lead Software Engineer - Data Analytics
JPMorgan ChaseColumbus, OH, USA; Jersey City, NJ, USA
6-8 year
Software Engineer III - Machine Learning
JPMorgan ChaseHouston, TX, USA; Plano, TX, USA; Wilmington, DE, USA
4-6 year
Lead Software Engineer (Android/iOS Payment)
JPMorgan ChaseKingman, AZ, USA; Norcross, GA, USA; Plano, TX, USA; Tampa, FL, USA
6-8 year
Sr Leader Infrastructure Support- Technology Resiliency
JPMorgan ChaseColumbus, OH, USA; Jersey City, NJ, USA; Plano, TX, USA; Wilmington, DE, USA
8-10 year
Aumni-Vice President-Applied AI ML Lead
JPMorgan ChaseAtlanta, GA, USA; Jersey City, NJ, USA; New York, NY, USA; Salt Lake City, UT, USA
8-10 year
Technology - United States - 2024 ReEntry Program
JPMorgan ChaseAtlanta, GA, USA; Chicago, IL, USA; Columbus, OH, USA; Houston, TX, USA; Jersey City, NJ, USA; New York, NY, USA; Newark, DE, USA; Palo Alto, CA, USA; Plano, TX, USA; Seattle, WA, USA; Tampa, FL, USA
4-6 year
2024 – Data Science Analyst Program – Internship
FEATURED JPMorgan ChaseChicago, IL, USA; Columbus, OH, USA; New York, NY, USA; Palo Alto, CA, USA; Plano, TX, USA; Tampa, FL, USA; Wilmington, DE, USA
0-2 year
Sr. Staff Machine Learning Engineer - Applied AI/ML Lead
JPMorgan ChaseJersey City, NJ, USA; Palo Alto, CA, USA; Seattle, WA, USA; United States; Washington D.C., DC, USA
2-4 year
2024 – Data Science Analyst Program – Full-time
FEATURED JPMorgan ChaseChicago, IL, USA; Columbus, OH, USA; New York, NY, USA; Palo Alto, CA, USA; Plano, TX, USA; Tampa, FL, USA; Wilmington, DE, USA
0-2 year
Search Engine Optimization Copywriter-Senior Associate
JPMorgan ChaseChicago, IL, USA; New York, NY, USA; Wilmington, DE, USA
6-8 year
Data Owner Lead-Vice President
JPMorgan ChaseColumbus, OH, USA; Jersey City, NJ, USA; Plano, TX, USA; Wilmington, DE, USA
8-10 year
Machine Learning Scientist - Natural Language Processing (NLP) - Vice President - Machine Learning Center of Excellence
JPMorgan ChaseNew York, NY, USA; Palo Alto, CA, USA; Plano, TX, USA; Seattle, WA, USA
6-8 year
Security Architect / Engineer - AI & Machine Learning
JPMorgan ChaseJersey City, NJ, USA; New York, NY, USA; Plano, TX, USA; Seattle, WA, USA; Washington D.C., DC, USA
8-10 year
Senior Lead Architect
JPMorgan ChaseColumbus, OH, USA; Delaware, OH, USA; Plano, TX, USA; Wilmington, DE, USA
6-8 year
Sr. Machine Learning Engineer
JPMorgan ChaseJersey City, NJ, USA; New York, NY, USA; Palo Alto, CA, USA; Seattle, WA, USA
8-10 year
J.P. Morgan Wealth Management- Vice President, Business Analysis Manager
JPMorgan ChaseChicago, IL, USA; Columbus, OH, USA; Plano, TX, USA; San Antonio, TX, USA; Tempe, AZ, USA
4-6 year
2024 - Focused Analytics Solutions Team - Full-Time Associate - Analytics Solutions
JPMorgan ChaseChicago, IL, USA; Columbus, OH, USA; New York, NY, USA; Plano, TX, USA; Wilmington, DE, USA
4-6 year
2024 AI & Data Science Summer Associate Program
FEATURED JPMorgan ChaseColumbus, OH, USA; New York, NY, USA; Plano, TX, USA; Seattle, WA, USA; Wilmington, DE, USA
0-2 year
2024 Focused Analytics Solutions Team (FAST) - Full-Time Associate - Data Science
JPMorgan ChaseChicago, IL, USA; Columbus, OH, USA; New York, NY, USA; Plano, TX, USA; Wilmington, DE, USA
4-6 year
AI/ML Specialist-Data Governance/ Risk-Vice President
JPMorgan ChaseColumbus, OH, USA; Jersey City, NJ, USA; Plano, TX, USA; Tampa, FL, USA; Wilmington, DE, USA
4-6 year
Chase Travel AI Product Manager Sr. Assoc.
JPMorgan ChaseBrooklyn, NY, USA; Chicago, IL, USA; Jersey City, NJ, USA; New York, NY, USA; Plano, TX, USA
4-6 year
Data Science Manager (FAST)-VP
JPMorgan ChaseChicago, IL, USA; Columbus, OH, USA; New York, NY, USA; Plano, TX, USA; Wilmington, DE, USA
2-4 year
Sr Product Delivery Lead-Vice President
JPMorgan ChaseColumbus, OH, USA; Jersey City, NJ, USA; Plano, TX, USA; Seattle, WA, USA
6-8 year
Control Manager - Artificial Intelligence (AI) - Vice President
JPMorgan ChaseBournemouth, UK; London, UK
8-10 year
Control Manager- Artificial Intelligence- Chief Data & Analytics Office- Executive Director
JPMorgan ChaseColumbus, OH, USA; New York, NY, USA; Plano, TX, USA; Wilmington, DE, USA
10-12 year
Senior Product Associate - Chase Travel AI Product Manger
JPMorgan ChaseBrooklyn, NY, USA; Chicago, IL, USA; Jersey City, NJ, USA; Plano, TX, USA
4-6 year
Principal Architect for Analytical Data Platforms-Executive Director
JPMorgan ChaseColumbus, OH, USA; Jersey City, NJ, USA; Palo Alto, CA, USA; Plano, TX, USA
10-12 year
Data Scientist Lead
JPMorgan ChaseIrvine, CA, USA; Jersey City, NJ, USA; Plano, TX, USA; Seattle, WA, USA
6-8 year
Digital Channels – Product Strategy Lead
JPMorgan ChaseChicago, IL, USA; Columbus, OH, USA; New York, NY, USA; Wilmington, DE, USA
6-8 year
Java Software Engineer III
JPMorgan ChaseAtlanta, GA, USA; Boston, MA, USA; Houston, TX, USA; Jersey City, NJ, USA
4-6 year
JP Morgan Chase Institute - Data Science Research Associate
JPMorgan ChaseNew York, NY, USA; Washington D.C., DC, USA
4-6 year
Lead Software Engineer - Java/AWS
JPMorgan ChaseHouston, TX, USA; Jersey City, NJ, USA; New York, NY, USA
6-8 year
2024 Focused Analytics Solutions Team Summer Associate - Analytics Solutions
JPMorgan ChaseChicago, IL, USA; Columbus, OH, USA; Plano, TX, USA; Wilmington, DE, USA
0-2 year
Lead Software Engineer - Python
JPMorgan ChaseMumbai, Maharashtra, India; Bengaluru, Karnataka, India
6-8 year
Product Delivery Manager, Machine Learning & Artificial Intelligence
JPMorgan ChasePlano, TX, USA; Wilmington, DE, USA
4-6 year
Senior Data Science Manager (Workforce Planning)
JPMorgan ChaseColumbus, OH, USA; New York, NY, USA; Plano, TX, USA; Wilmington, DE, USA
6-8 year
DevOps Engineer - Software Engineer II
JPMorgan ChaseChicago, IL, USA; Jersey City, NJ, USA; Plano, TX, USA; Tampa, FL, USA
2-4 year
Data Scientist - Sr Associate
JPMorgan ChaseColumbus, OH, USA; Plano, TX, USA; Wilmington, DE, USA
4-6 year
Chase 360 Senior Associate Data Scientist
JPMorgan ChaseColumbus, OH, USA; Plano, TX, USA; Wilmington, DE, USA
4-6 year
2024 Machine Learning Center of Excellence Summer Associate - Speech & Recommender Systems Internship – (3 months)
FEATURED JPMorgan ChaseNew York, NY, USA; Palo Alto, CA, USA; Seattle, WA, USA
0-2 year
Data Analytics (SQL, Tableau) - Associate Senior
JPMorgan ChaseBengaluru, Karnataka, India; Hyderabad, Telangana, India; Mumbai, Maharashtra, India
10-12 year
Vice President Data Owner - Card Co-Brand Data
JPMorgan ChaseColumbus, OH, USA; Plano, TX, USA; Wilmington, DE, USA
4-6 year
Data Use Lead - Vice President
JPMorgan ChaseChicago, IL, USA; Newark, DE, USA; Tampa, FL, USA
6-8 year
DevOps - Lead Software Engineer
JPMorgan ChaseChicago, IL, USA; Plano, TX, USA; Tampa, FL, USA
6-8 year
SailPoint - Lead Software Engineer
JPMorgan ChaseColumbus, OH, USA; Jersey City, NJ, USA; Plano, TX, USA
6-8 year
Payments Senior Lead Software Engineer - Java / Spring Boot
JPMorgan ChaseDorset, UK; London, UK
4-6 year
Director of Software Engineering - AWS, Micorservices, Big Data
JPMorgan ChaseColumbus, OH, USA; Houston, TX, USA; Jersey City, NJ, USA
10-12 year
Principal Software Engineer - MacOS Infrastructure/Public Cloud
JPMorgan ChaseColumbus, OH, USA; Houston, TX, USA; Jersey City, NJ, USA
10-12 year
Director Software Engineering - AWS, Micorservices, Big Data
JPMorgan ChaseColumbus, OH, USA; Houston, TX, USA; Jersey City, NJ, USA
4-6 year
Editor Channel Marketing Lead-Vice President
JPMorgan ChaseChicago, IL, USA; New York, NY, USA; Wilmington, DE, USA
6-8 year
Product Manager, Machine Learning
JPMorgan ChaseBrooklyn, NY, USA; New York, NY, USA; Wilmington, DE, USA
6-8 year
Executive Director - Principal Software Engineer
JPMorgan ChaseChicago, IL, USA; New York, NY, USA; Wilmington, DE, USA
10-12 year
Data Owner - Senior Associate
JPMorgan ChaseColumbus, OH, USA; Plano, TX, USA; Wilmington, DE, USA
4-6 year
Executive Director – Generative Artificial Intelligence Integration, Home Lending
JPMorgan ChaseJacksonville, FL, USA; Plano, TX, USA; Tempe, AZ, USA
6-8 year
Executive Director, Conversational AI Product
JPMorgan ChaseColumbus, OH, USA; Plano, TX, USA; Wilmington, DE, USA
12-14 year
Vice President – Generative Artificial Intelligence Integration, Home Lending
JPMorgan ChaseJacksonville, FL, USA; Plano, TX, USA; Tempe, AZ, USA
4-6 year
Vice President Data Owner - Card Affluent and Mass Data
JPMorgan ChaseColumbus, OH, USA; Plano, TX, USA; Wilmington, DE, USA
4-6 year
Head of Corporate Technology Intelligent Systems Data and Analytics- Senior Principal Data Architect
JPMorgan ChaseHouston, TX, USA; New York, NY, USA; Plano, TX, USA
10-12 year
Home Lending Sales Strategy Support Manager
JPMorgan ChaseJacksonville, FL, USA; Plano, TX, USA; Tempe, AZ, USA
2-4 year
HR Data & Analytics, Insights & Product Delivery - Vice President
JPMorgan ChasePlano, TX, USA; Tampa, FL, USA; Wilmington, DE, USA
8-10 year
Innovation, Data, Analytics & Artificial Intelligence Attorney - AVP, Sr. Counsel
JPMorgan ChaseChicago, IL, USA; Jersey City, NJ, USA; New York, NY, USA
4-6 year
Internal Audit Practices Director - QA
JPMorgan ChaseColumbus, OH, USA; Jersey City, NJ, USA; Plano, TX, USA
4-6 year
Managing Director, Production Controls, Home Lending
JPMorgan ChaseColumbus, OH, USA; Jacksonville, FL, USA; Tempe, AZ, USA
4-6 year
Operations - India - 2024 ReEntry Program
JPMorgan ChaseBengaluru, Karnataka, India; Hyderabad, Telangana, India; Mumbai, Maharashtra, India
4-6 year
Android Mobile Lead Software Engineer
JPMorgan ChaseNew York, NY, USA; Palo Alto, CA, USA; Wilmington, DE, USA
6-8 year
Principal Software Engineer- Public Cloud
JPMorgan ChaseColumbus, OH, USA; Delaware, OH, USA; Plano, TX, USA
10-12 year
Senior Associate Data Scientitst
JPMorgan ChaseColumbus, OH, USA; Jacksonville, FL, USA; Plano, TX, USA
4-6 year
Software Engineer II - Automated Reconciliations
JPMorgan ChaseBengaluru, Karnataka, India; Hyderabad, Telangana, India; Mumbai, Maharashtra, India
4-6 year
AWS Cloud Data Software Engineer III
JPMorgan ChaseJersey City, NJ, USA; Plano, TX, USA; Wilmington, DE, USA
4-6 year
Category Manager - Vice President
JPMorgan ChaseColumbus, OH, USA; Jersey City, NJ, USA; Plano, TX, USA
6-8 year
Compliance - Quant Modeling Associate Senior - Associate
JPMorgan ChaseJersey City, NJ, USA; Tampa, FL, USA; Wilmington, DE, USA
4-6 year
Software Engineer II - Trust and Safety
JPMorgan ChasePlano, TX, USA; Seattle, WA, USA; Tampa, FL, USA
2-4 year
Senior Lead Software Engineer - Data Platforms/LLMs
JPMorgan ChaseJersey City, NJ, USA; Wilmington, DE, USA
6-8 year
Senior Lead Software Engineer - Java Subject Matter Expert
JPMorgan ChaseBournemouth, UK; London, UK
6-8 year
Senior Lead Software Engineer (Database Senior Lead)
JPMorgan ChaseColumbus, OH, USA; Jersey City, NJ, USA; Plano, TX, USA
6-8 year
2024 Advancing Hispanics & Latinos Fellowship Program - Data Science Track
FEATURED JPMorgan ChaseColumbus, OH, USA; New York, NY, USA; Plano, TX, USA
0-2 year
Machine Learning Expert – Time Series and Reinforcement Learning group - Vice President - Machine Learning Center of Excellence
JPMorgan ChaseNew York, NY, USA; Palo Alto, CA, USA; Seattle, WA, USA
4-6 year
Lead EMEA Regional Infrastructure Architect
JPMorgan ChaseBournemouth, UK; Glasgow, UK; London, UK
6-8 year