Product Manager - Machine Learning, Customer Service
JPMorgan Chase-
Job Type
Full Time -
Experience
2-4 year -
Salary
$120,000 - $190,000 / Year -
Location
Palo Alto, CA, USA -
Job Function
-
Industry
Information Technology -
Qualification
Key Skills
Job Description
JPMorgan Chase Consumer and Community Bank (CCB) is looking for a talented and highly motivated leader to join the Machine Learning & Intelligent Operations (MLIO) team as Vice President, Product Manager to lead customer service transformation and personalization for the bank. The Machine Learning & Intelligent Operations team is responsible for developing innovative solutions, using AI, machine learning, and design-thinking led approach, to dramatically enhance the customer and employee experience.
As Product Manager within MLIO, you will define the strategy for your product and design and execute on the product roadmap embracing Agile methodology and best practices.
You will lead cross-functional teams comprising of technologists, data scientists, researchers, designers and analytics members to modernize the service experience for tens of millions of customers; you will be relentlessly focused on the customer and / or employee experience and will establish the team’s priorities to maximize the value of the product and the work of the modeling and development teams.
Responsibilities:
- Define the product strategy, roadmap, prioritization, and backlog for machine learning applications for customer service (e.g., call reason prediction, contact channel personalization, intelligent call routing, conversational AI, intelligent agent assist AI)
- Analyze contact volumes and customer journey/friction points across a variety of channels to drive product feature prioritization
- Lead agile product team(s) that include product managers, data scientists, machine learning engineers, and data analytics members
- Manage existing product features and actively lead the research, definition and development of new features to advance the product roadmap and performance
- Maximize product value delivered through backlog creation, management, and prioritization of epics and user stories
- Partner with user research and business / operations teams to analyze and ideate customer experience, behavior, and improvement opportunities
- Prioritize strategies and solutions to enhance self-service utilization and reduce customer contact volume
- Collaborate with Controls/Risk, Audit, Compliance, Data & Model Governance and Technology to ensure readiness to deliver on product roadmap
Qualifications:
- 5+ years of experience in Technical Product Management, preferably with AI / ML related products
- Proven experience leading multi-disciplinary teams in a large, matrixed organization and fast paced agile development environment
- Demonstrated ability to make strategic decisions, while candidly challenging status quo to drive the right employee and customer outcomes
- Applied experience in a variety of AI and machine learning techniques and technologies
- Strong technical acumen; ability to independently manage large and complex relationships with internal technology partners
- Ability to harness data and the power of analytics and customer insights for comprehensive strategy planning
- Excellent communicator with ability to fluidly interact with senior leaders, key stakeholders, employees and third party vendors
- Preferred: Experience working in or with customer service operations
Company Info.
JPMorgan ChaseFor over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world. Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries. JPMorgan Chase & Co. is an American multinational investment bank and financial services holding company headquartered in New York City. JPMorgan Chase
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IndustryBanking
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No. of Employees277,520
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LocationNew York, NY, USA
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Website
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Jobs Posted
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JPMorgan Chase is currently hiring Machine Learning Manager Jobs in Palo Alto, CA, USA with average base salary of $120,000 - $190,000 / Year.
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JPMorgan ChaseColumbus, OH, USA; Houston, TX, USA; Plano, TX, USA; Wilmington, DE, USA
4-6 year
Quant Analytics Senior Associate - Deposit 2.0
JPMorgan ChaseColumbus, OH, USA; Delaware, OH, USA; New York, NY, USA; Plano, TX, USA
2-4 year
Compliance - Quant Modeling Lead - Vice President
JPMorgan ChaseColumbus, OH, USA; Jersey City, NJ, USA; Tampa, FL, USA; Wilmington, DE, USA
10-12 year
Sales Strategy Analytics Manager
JPMorgan ChaseColumbus, OH, USA; Jacksonville, FL, USA; Plano, TX, USA; Tempe, AZ, USA
4-6 year
Senior Lead Software Engineer - Cloud
JPMorgan ChaseDelaware, OH, USA; Plano, TX, USA; Tampa, FL, USA; Wilmington, DE, USA
6-8 year
Java Lead Software Engineer
JPMorgan ChaseColumbus, OH, USA; Jersey City, NJ, USA; New York, NY, USA; Tampa, FL, USA
6-8 year
Lead Security Engineer - Data Scientist
JPMorgan ChaseColumbus, OH, USA; Plano, TX, USA; Tysons, VA, USA; Wilmington, DE, USA
6-8 year
Software Engineer III - Android Developer
JPMorgan ChaseColumbus, OH, USA; Jersey City, NJ, USA; New York, NY, USA; Plano, TX, USA
4-6 year
Lead Software Engineer - Data Analytics
JPMorgan ChaseColumbus, OH, USA; Jersey City, NJ, USA
6-8 year
Software Engineer III - Machine Learning
JPMorgan ChaseHouston, TX, USA; Plano, TX, USA; Wilmington, DE, USA
4-6 year
Lead Software Engineer (Android/iOS Payment)
JPMorgan ChaseKingman, AZ, USA; Norcross, GA, USA; Plano, TX, USA; Tampa, FL, USA
6-8 year
Sr Leader Infrastructure Support- Technology Resiliency
JPMorgan ChaseColumbus, OH, USA; Jersey City, NJ, USA; Plano, TX, USA; Wilmington, DE, USA
8-10 year
Aumni-Vice President-Applied AI ML Lead
JPMorgan ChaseAtlanta, GA, USA; Jersey City, NJ, USA; New York, NY, USA; Salt Lake City, UT, USA
8-10 year
Technology - United States - 2024 ReEntry Program
JPMorgan ChaseAtlanta, GA, USA; Chicago, IL, USA; Columbus, OH, USA; Houston, TX, USA; Jersey City, NJ, USA; New York, NY, USA; Newark, DE, USA; Palo Alto, CA, USA; Plano, TX, USA; Seattle, WA, USA; Tampa, FL, USA
4-6 year
2024 – Data Science Analyst Program – Internship
FEATURED JPMorgan ChaseChicago, IL, USA; Columbus, OH, USA; New York, NY, USA; Palo Alto, CA, USA; Plano, TX, USA; Tampa, FL, USA; Wilmington, DE, USA
0-2 year
Sr. Staff Machine Learning Engineer - Applied AI/ML Lead
JPMorgan ChaseJersey City, NJ, USA; Palo Alto, CA, USA; Seattle, WA, USA; United States; Washington D.C., DC, USA
2-4 year
2024 – Data Science Analyst Program – Full-time
FEATURED JPMorgan ChaseChicago, IL, USA; Columbus, OH, USA; New York, NY, USA; Palo Alto, CA, USA; Plano, TX, USA; Tampa, FL, USA; Wilmington, DE, USA
0-2 year
Search Engine Optimization Copywriter-Senior Associate
JPMorgan ChaseChicago, IL, USA; New York, NY, USA; Wilmington, DE, USA
6-8 year
Data Owner Lead-Vice President
JPMorgan ChaseColumbus, OH, USA; Jersey City, NJ, USA; Plano, TX, USA; Wilmington, DE, USA
8-10 year
Machine Learning Scientist - Natural Language Processing (NLP) - Vice President - Machine Learning Center of Excellence
JPMorgan ChaseNew York, NY, USA; Palo Alto, CA, USA; Plano, TX, USA; Seattle, WA, USA
6-8 year
Security Architect / Engineer - AI & Machine Learning
JPMorgan ChaseJersey City, NJ, USA; New York, NY, USA; Plano, TX, USA; Seattle, WA, USA; Washington D.C., DC, USA
8-10 year
Senior Lead Architect
JPMorgan ChaseColumbus, OH, USA; Delaware, OH, USA; Plano, TX, USA; Wilmington, DE, USA
6-8 year
Sr. Machine Learning Engineer
JPMorgan ChaseJersey City, NJ, USA; New York, NY, USA; Palo Alto, CA, USA; Seattle, WA, USA
8-10 year
J.P. Morgan Wealth Management- Vice President, Business Analysis Manager
JPMorgan ChaseChicago, IL, USA; Columbus, OH, USA; Plano, TX, USA; San Antonio, TX, USA; Tempe, AZ, USA
4-6 year
2024 - Focused Analytics Solutions Team - Full-Time Associate - Analytics Solutions
JPMorgan ChaseChicago, IL, USA; Columbus, OH, USA; New York, NY, USA; Plano, TX, USA; Wilmington, DE, USA
4-6 year
2024 AI & Data Science Summer Associate Program
FEATURED JPMorgan ChaseColumbus, OH, USA; New York, NY, USA; Plano, TX, USA; Seattle, WA, USA; Wilmington, DE, USA
0-2 year
2024 Focused Analytics Solutions Team (FAST) - Full-Time Associate - Data Science
JPMorgan ChaseChicago, IL, USA; Columbus, OH, USA; New York, NY, USA; Plano, TX, USA; Wilmington, DE, USA
4-6 year
AI/ML Specialist-Data Governance/ Risk-Vice President
JPMorgan ChaseColumbus, OH, USA; Jersey City, NJ, USA; Plano, TX, USA; Tampa, FL, USA; Wilmington, DE, USA
4-6 year
Chase Travel AI Product Manager Sr. Assoc.
JPMorgan ChaseBrooklyn, NY, USA; Chicago, IL, USA; Jersey City, NJ, USA; New York, NY, USA; Plano, TX, USA
4-6 year
Data Science Manager (FAST)-VP
JPMorgan ChaseChicago, IL, USA; Columbus, OH, USA; New York, NY, USA; Plano, TX, USA; Wilmington, DE, USA
2-4 year
Sr Product Delivery Lead-Vice President
JPMorgan ChaseColumbus, OH, USA; Jersey City, NJ, USA; Plano, TX, USA; Seattle, WA, USA
6-8 year
Control Manager - Artificial Intelligence (AI) - Vice President
JPMorgan ChaseBournemouth, UK; London, UK
8-10 year
Control Manager- Artificial Intelligence- Chief Data & Analytics Office- Executive Director
JPMorgan ChaseColumbus, OH, USA; New York, NY, USA; Plano, TX, USA; Wilmington, DE, USA
10-12 year
Senior Product Associate - Chase Travel AI Product Manger
JPMorgan ChaseBrooklyn, NY, USA; Chicago, IL, USA; Jersey City, NJ, USA; Plano, TX, USA
4-6 year
Principal Architect for Analytical Data Platforms-Executive Director
JPMorgan ChaseColumbus, OH, USA; Jersey City, NJ, USA; Palo Alto, CA, USA; Plano, TX, USA
10-12 year
Data Scientist Lead
JPMorgan ChaseIrvine, CA, USA; Jersey City, NJ, USA; Plano, TX, USA; Seattle, WA, USA
6-8 year
Digital Channels – Product Strategy Lead
JPMorgan ChaseChicago, IL, USA; Columbus, OH, USA; New York, NY, USA; Wilmington, DE, USA
6-8 year
Java Software Engineer III
JPMorgan ChaseAtlanta, GA, USA; Boston, MA, USA; Houston, TX, USA; Jersey City, NJ, USA
4-6 year
JP Morgan Chase Institute - Data Science Research Associate
JPMorgan ChaseNew York, NY, USA; Washington D.C., DC, USA
4-6 year
Lead Software Engineer - Java/AWS
JPMorgan ChaseHouston, TX, USA; Jersey City, NJ, USA; New York, NY, USA
6-8 year
2024 Focused Analytics Solutions Team Summer Associate - Analytics Solutions
JPMorgan ChaseChicago, IL, USA; Columbus, OH, USA; Plano, TX, USA; Wilmington, DE, USA
0-2 year
Lead Software Engineer - Python
JPMorgan ChaseMumbai, Maharashtra, India; Bengaluru, Karnataka, India
6-8 year
Product Delivery Manager, Machine Learning & Artificial Intelligence
JPMorgan ChasePlano, TX, USA; Wilmington, DE, USA
4-6 year
Senior Data Science Manager (Workforce Planning)
JPMorgan ChaseColumbus, OH, USA; New York, NY, USA; Plano, TX, USA; Wilmington, DE, USA
6-8 year
DevOps Engineer - Software Engineer II
JPMorgan ChaseChicago, IL, USA; Jersey City, NJ, USA; Plano, TX, USA; Tampa, FL, USA
2-4 year
Data Scientist - Sr Associate
JPMorgan ChaseColumbus, OH, USA; Plano, TX, USA; Wilmington, DE, USA
4-6 year
Chase 360 Senior Associate Data Scientist
JPMorgan ChaseColumbus, OH, USA; Plano, TX, USA; Wilmington, DE, USA
4-6 year
2024 Machine Learning Center of Excellence Summer Associate - Speech & Recommender Systems Internship – (3 months)
FEATURED JPMorgan ChaseNew York, NY, USA; Palo Alto, CA, USA; Seattle, WA, USA
0-2 year
Data Analytics (SQL, Tableau) - Associate Senior
JPMorgan ChaseBengaluru, Karnataka, India; Hyderabad, Telangana, India; Mumbai, Maharashtra, India
10-12 year
Vice President Data Owner - Card Co-Brand Data
JPMorgan ChaseColumbus, OH, USA; Plano, TX, USA; Wilmington, DE, USA
4-6 year
Data Use Lead - Vice President
JPMorgan ChaseChicago, IL, USA; Newark, DE, USA; Tampa, FL, USA
6-8 year
DevOps - Lead Software Engineer
JPMorgan ChaseChicago, IL, USA; Plano, TX, USA; Tampa, FL, USA
6-8 year
SailPoint - Lead Software Engineer
JPMorgan ChaseColumbus, OH, USA; Jersey City, NJ, USA; Plano, TX, USA
6-8 year
Payments Senior Lead Software Engineer - Java / Spring Boot
JPMorgan ChaseDorset, UK; London, UK
4-6 year
Director of Software Engineering - AWS, Micorservices, Big Data
JPMorgan ChaseColumbus, OH, USA; Houston, TX, USA; Jersey City, NJ, USA
10-12 year
Principal Software Engineer - MacOS Infrastructure/Public Cloud
JPMorgan ChaseColumbus, OH, USA; Houston, TX, USA; Jersey City, NJ, USA
10-12 year
Director Software Engineering - AWS, Micorservices, Big Data
JPMorgan ChaseColumbus, OH, USA; Houston, TX, USA; Jersey City, NJ, USA
4-6 year
Editor Channel Marketing Lead-Vice President
JPMorgan ChaseChicago, IL, USA; New York, NY, USA; Wilmington, DE, USA
6-8 year
Product Manager, Machine Learning
JPMorgan ChaseBrooklyn, NY, USA; New York, NY, USA; Wilmington, DE, USA
6-8 year
Executive Director - Principal Software Engineer
JPMorgan ChaseChicago, IL, USA; New York, NY, USA; Wilmington, DE, USA
10-12 year
Data Owner - Senior Associate
JPMorgan ChaseColumbus, OH, USA; Plano, TX, USA; Wilmington, DE, USA
4-6 year
Executive Director – Generative Artificial Intelligence Integration, Home Lending
JPMorgan ChaseJacksonville, FL, USA; Plano, TX, USA; Tempe, AZ, USA
6-8 year
Executive Director, Conversational AI Product
JPMorgan ChaseColumbus, OH, USA; Plano, TX, USA; Wilmington, DE, USA
12-14 year
Vice President – Generative Artificial Intelligence Integration, Home Lending
JPMorgan ChaseJacksonville, FL, USA; Plano, TX, USA; Tempe, AZ, USA
4-6 year
Vice President Data Owner - Card Affluent and Mass Data
JPMorgan ChaseColumbus, OH, USA; Plano, TX, USA; Wilmington, DE, USA
4-6 year
Head of Corporate Technology Intelligent Systems Data and Analytics- Senior Principal Data Architect
JPMorgan ChaseHouston, TX, USA; New York, NY, USA; Plano, TX, USA
10-12 year
Home Lending Sales Strategy Support Manager
JPMorgan ChaseJacksonville, FL, USA; Plano, TX, USA; Tempe, AZ, USA
2-4 year
HR Data & Analytics, Insights & Product Delivery - Vice President
JPMorgan ChasePlano, TX, USA; Tampa, FL, USA; Wilmington, DE, USA
8-10 year
Innovation, Data, Analytics & Artificial Intelligence Attorney - AVP, Sr. Counsel
JPMorgan ChaseChicago, IL, USA; Jersey City, NJ, USA; New York, NY, USA
4-6 year
Internal Audit Practices Director - QA
JPMorgan ChaseColumbus, OH, USA; Jersey City, NJ, USA; Plano, TX, USA
4-6 year
Managing Director, Production Controls, Home Lending
JPMorgan ChaseColumbus, OH, USA; Jacksonville, FL, USA; Tempe, AZ, USA
4-6 year
Operations - India - 2024 ReEntry Program
JPMorgan ChaseBengaluru, Karnataka, India; Hyderabad, Telangana, India; Mumbai, Maharashtra, India
4-6 year
Android Mobile Lead Software Engineer
JPMorgan ChaseNew York, NY, USA; Palo Alto, CA, USA; Wilmington, DE, USA
6-8 year
Principal Software Engineer- Public Cloud
JPMorgan ChaseColumbus, OH, USA; Delaware, OH, USA; Plano, TX, USA
10-12 year
Senior Associate Data Scientitst
JPMorgan ChaseColumbus, OH, USA; Jacksonville, FL, USA; Plano, TX, USA
4-6 year
Software Engineer II - Automated Reconciliations
JPMorgan ChaseBengaluru, Karnataka, India; Hyderabad, Telangana, India; Mumbai, Maharashtra, India
4-6 year
AWS Cloud Data Software Engineer III
JPMorgan ChaseJersey City, NJ, USA; Plano, TX, USA; Wilmington, DE, USA
4-6 year
Category Manager - Vice President
JPMorgan ChaseColumbus, OH, USA; Jersey City, NJ, USA; Plano, TX, USA
6-8 year
Compliance - Quant Modeling Associate Senior - Associate
JPMorgan ChaseJersey City, NJ, USA; Tampa, FL, USA; Wilmington, DE, USA
4-6 year
Software Engineer II - Trust and Safety
JPMorgan ChasePlano, TX, USA; Seattle, WA, USA; Tampa, FL, USA
2-4 year
Senior Lead Software Engineer - Data Platforms/LLMs
JPMorgan ChaseJersey City, NJ, USA; Wilmington, DE, USA
6-8 year
Senior Lead Software Engineer - Java Subject Matter Expert
JPMorgan ChaseBournemouth, UK; London, UK
6-8 year
Senior Lead Software Engineer (Database Senior Lead)
JPMorgan ChaseColumbus, OH, USA; Jersey City, NJ, USA; Plano, TX, USA
6-8 year
2024 Advancing Hispanics & Latinos Fellowship Program - Data Science Track
FEATURED JPMorgan ChaseColumbus, OH, USA; New York, NY, USA; Plano, TX, USA
0-2 year
Machine Learning Expert – Time Series and Reinforcement Learning group - Vice President - Machine Learning Center of Excellence
JPMorgan ChaseNew York, NY, USA; Palo Alto, CA, USA; Seattle, WA, USA
4-6 year
Lead EMEA Regional Infrastructure Architect
JPMorgan ChaseBournemouth, UK; Glasgow, UK; London, UK
6-8 year