Digital Channels – Product Strategy Lead

Key Skills

Algorithms, Data Modeling, Data structuring, Design, Effective communication skills, Employee life cycle, Leadership Skill, Machine learning techniques, Optimization, Planning and organization, Presentation skills, Product Management

Job Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Digital Products & Channels, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations..

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Drives growth initiatives by leading large scale optimization efforts impacting our owned digital channels
• Acts as a trusted advisor to executive leadership team and relevant stakeholders throughout strategy formulation, development, and execution
• Breaks down opportunities into actions – identifies the “how” we’ll achieve our vision through close partnership and problem-solving with foundational stakeholders and tracking key milestones

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Impeccable problem-solving and analytical skills – highly comfortable navigating ambiguity with limited guidance
• Creative thinker with a positive, can-do attitude – you don’t shy away from complex problems. You’re highly collaborative and can pivot your approach to get the best collective outcome
• Must have exceptional written and verbal communication skills, with an aptitude for data-driven storytelling – you can distill complex concepts into compelling, simplified presentations that are eye-catching for an executive audience with little to no oversight
• Strong organizational skills including prioritization, time management, and meeting deadlines across several projects

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience bringing strategy to life and operationalizing it, at scale
• Understanding of machine learning models / algorithm frameworks a plus
• Familiarity with data structures, data modeling, or software architecture a plus

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans