CRM Product Manager, Change Management- Payments- Vice President

JPMorgan Chase
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Job Description

The CRM Product Manager will support JP Morgan Payments, providing thought leadership, roadmap development and solution assessments. The position will require significant collaboration and the ability to be a strategic leader. You will conduct workshops with key members of the user community to ideate future state business process. You will be the owner of the business process going forward ensuring that business process stays common at its core, and flexible around the edges to evolve as the business evolves and are designed with effective enablement in mind.

Job Responsibilities

  • Support global standardization of enterprise Salesforce solution.
  • Establish and define cohesive change management, adoption and technology enablement strategies and plans to ensure successful implementation of CRM program, while minimizing resistance and maximize intended outcomes
  • Engage stakeholders to define business requirements and define success criteria through user stories and story mapping.
  • Manage projects through the entire lifecycle: Assess and document current process and associated issues, understand desired state, process improvement design and recommendations, translation of business requirements to technical requirements, user acceptance testing and user implementation.
  • Lead development and sustainment of a comprehensive, integrated change management, adoption and enablement plan for all major CRM eco-system processes, inclusive of managing a team to achieve results by working across functions and payments product areas
  • Develop and deploy stakeholder engagement plans to shift technology including digital adoption and artificial intelligence as well as behavior and process changes to achieve project and organizational objectives
  • Manage an effective team and become dedicated to fulfilling the organization’s mission through highly successful program implementation, team engagement and continuous improvement; create a culture of transparency and communication throughout the organization

Required qualifications, capabilities, and skills

  • Minimum 10 years of recent experience in complex organization designing and leading enterprise-wide technology enablement and change management
  • Bachelor's Degree required
  • 5 years plus experience with Salesforce
  • Strong experience of working with front-line sales colleagues to define future state business processes and in identifying features and functions which add the most value to the business
  • Strong leadership qualities with proven track record to lead and motivate geographically dispersed teams; aptitude to work effectively with clients, senior management and other team members
  • Exceptional communication skills and ability to communicate and present appropriately at all levels of the organization through written and verbal methods.
  • Flexible, process-oriented, organized, with excellent analytical & troubleshooting skills

Preferred qualifications, capabilities, and skills

  • Individual with a continuous improvement mindset strongly desired


JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

Company Info.

JPMorgan Chase

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world. Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries. JPMorgan Chase & Co. is an American multinational investment bank and financial services holding company headquartered in New York City. JPMorgan Chase

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