Technology Operations- Mainframe Admin

Key Skills

AI Robotic systems, Big Data Technology, Data Analytics, Effective communication skills, Infrastructure as code, Machine learning techniques, Microsoft-Excel, Planning and organization, User support and Troubleshooting, Writing

Job Description

The Technology team at Enterprise Technology in helping build and operate innovative industry leading solutions. The breadth of capabilities within the Technology team at the GSC enables it to support the firm in leading edge areas such as Digital, Big data analytics, Robotics & Machine Learning.

Infrastructure Platform

Infrastructure Platform services delivers streamlined and consistent solutions supporting JPMorgan Chase’s Controls and IT Risk agendas with a focus on risk reduction, stability, security, delivery, resiliency and efficiencies. TC’s focus on standardization, consistency and simplicity fosters long-term productivity, quality and innovation across JPMorgan Chase. The disciplines within this organization are Oversight & Controls Technology, Cloud Controls, Identity & Access Management, IT Risk & Controls, and Third Party Risk Management.

Identity & Access Management

Identity and Access Management provides identity and access management solutions for the firm's infrastructure and applications. The team ensures that appropriate access controls are in place and applied effectively and continuously. 

Job Summary

The Detective Monitoring and Access Remediation Team is responsible for ensuring that right users have right access to right systems which are appropriate to their role and approved for their use through pro-active monitoring and reporting of exceptions to management. 

Job Description

This position will be part of the Identity and Access Management Platform Security team. This position will be responsible for maintaining and enhancing the Information Security Request system which processes 80% of all mainframe security requests. In this position you will be working with other members of the team as well as line of business developers and security liaisons to implement changes and updates to both RACF and ACF2. This position requires strong ACF2, JCL, Cobol, SAS, CICS and DB2 Mainframe experience.

Job responsibilities include:-

• Excellent interpersonal and communication skills (Written & Verbal), including ability to interact effectively with positions of all levels
• A strong sense of customer service, attention to detail and desire for organization
• High level of professionalism, self-motivation and sense of urgency, Proactive, driven and able to work on their own initiative
• Control user logical access to organization resources in database, according to pre-set of system rules and policies
• Control user on privilege/emergency access request to ensure these activities are monitored and approved
• Maintain knowledge and understanding of internal processes, procedures and IT control policies
• Appropriately document and highlight any potential risk concerns identified, escalating to management as appropriate
• Promote continuous improvement to streamline the process of producing quality and timely outputs in meeting service level expectancy
• Respond to Service Manager incidents and ensure tickets are completed within the firm’s documented SLAs for priority/severity impacts
• Answer general inquiries regarding RACF and ACF2 security practice or access.
• Perform security and change control related tasks in compliance with the Information Technology Control Policies, standard operating procedures and reference documentation
• Perform security administration on Mainframe and Large Midrange servers; ensuring access is granted in accordance with Security Access Control policies, established standards and procedures.
• Participate in audit support activities, as they pertain to Mainframe, for both internal and external audits.
• Execute test scripts and perform sampling in preparation of audit review;
• Perform required reconciliation to resolve open audit issues.
• Ensure communications are customer focused and professional
• Need to be available & willing to work across 24x7 schedule i.e. shifts starting anytime between 0530 – 23:30 IST including weekend support

Job Requirements:-

• 3-5 years hands on experience with ACF2 and RACF
• Basic understanding of Information Security policies/practices;
• Ability to efficiently troubleshoot, diagnose and resolve problems
• Ability to learn and apply new technologies quickly
• Ability to work in a high pressure environment with minimal supervision
• Familiarity with the following products: Microsoft Word, Excel, and Outlook
• Excellent communication, written and Organizational skills
• Open to flexible work schedule
• Good familiarity with Security Tools like RACF, ACF2, ETFA and Zsecure.
• Hands on skills with JCL & IBM Utilities.
• Experience and knowledge on Midrange systems