Data Owner Lead - Voice operations

Key Skills

Aartificial intelligence, Agile methodologies, AWS, Big Data Technology, Data Analytics, Data Architecture, Data management, Effective communication skills, Leadership Skill, Machine learning techniques, Operations, Planning and organization

Job Description

As a Data Owner Lead within our Consumer Community Banking - Voice division, you will hold a senior position in the Data Ownership team. Your role will be pivotal in facilitating quicker innovation within the business through the effective use of data and analytics. You will be responsible for ensuring that data structures adhere to World Wide Web Consortium (W3C) recommendations, enhancing their quality, and ensuring they are securely maintained in accordance with Consumer and Community Banking data governance standards. You will be held accountable for all aspects of data management governance, acting as a product owner on technology scrum teams that are delivering data modernization, expediting product instrumentation, analytics discovery, and machine learning for Voice. You will work in collaboration with Product Owners, Technology Leads, and a community of Data Owners to ensure that the product publishes and consumes data in a manner that aligns with the business's strategy and safety requirements.

Job Responsibilities

• Create plans for the development and delivery of product data to support strategic business objectives, business operations, advanced analytics, and metrics and reporting.
• Work with key partners to drive an understanding of the data and its use within the business. Provide subject matter expertise with respect to the content and use of data in the product and associated business area.
• Identify the scope of critical data within their product, ensuring that the prioritized data is well-documented as to its meaning and purpose, and classified accordingly with metadata to enable its understanding and control.
• Work closely with the Area Product Owners to scale the data ingestion and modernization process along with architecture and movement of data to the CCB Data Lake.
• Develop processes and procedures to identify, monitor, and mitigate data risks for data in the product, including risks related to data protection, data retention and destruction, data storage, data use, and data quality.
• Develop relationships with product data delivery partners and data consumers, including leaders in the Business, Technology, Analytics, Operations, Risk and Control functions.
• Manage the execution of tasks to comply with Firm wide policies, standards, and procedures related to the integrity and protection of data in the product.

Required Qualifications, capabilities and skills

• Bachelor’s degree with 6+ years of industry experience in a data-related field.
• 5+ years of experience within technology engineering, AWS, cloud modernization as it relates to data analytics
• Subject matter expertise in business or product data or processes.
• Demonstrated ability to manage delivery timelines, and ensure our product and organization is on track to meet our goals
• Strong interpersonal and communication skills. Ability to articulate complex technical concepts to senior audiences with proven ability to execute via internal partnerships.
• Understanding of Agile technological development methodology.

Preferred Qualifications, capabilities and skills

• Preferred experience in Innovation- Machine Learning, Artificial Intelligence, and Cloud native technologies.
• Technical knowledge of data management and governance, big data platforms, or data architecture preferred.
• Master’s degree preferred.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans