Infrastructure Support - Business Intelligence

Key Skills

Microsoft-Excel, Analytical and Problem solving, Planning and organization, SQL, Aartificial intelligence, Machine learning techniques, Product Management, Business Intelligence, QlikView, Tableau, Infrastructure as code, Powerpoint

Job Description

As a member of our Infrastructure Support team, your endless curiosity about technology will help you propel innovation and your career. Working in a team of highly motivated people like you, you’ll work with customers and be accountable for production incidents, problems, change management, internal and external communications, lifecycle management, and product evolution. You’ll help develop functional goals and priorities that align with our overall strategy. You’ll collaborate with our talented and dedicated problem-solving technologists across the JPMorgan Chase & Co. global network.

Required qualifications, capabilities, and skills

• Expertise in product and infrastructure support
• Knowledge of risk and controls landscape, ensuring company-wide standards are met
• Ability to execute within a customer-centric environment
• Knowledge and experience in Production Management and Technology Operations disciplines
• Understanding of the Incident, Problem, and Change processes
• Knowledge of Cognos; ServiceNow; and Tableau preferred
• AI/ML knowledge a plus
• Strong analytical, prioritization, organizational, and time management skills
• Problem solving / issue resolution skills as well as customer service skills
• Team player with the ability to work productively within a group

Preferred qualifications, capabilities, and skills

• BS/BA degree or equivalent experience
• Proficient using Microsoft Project, Word, Excel, and PowerPoint
• Cognos, Tableau, Qlikview and SQL

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.