Vice President User Experience Designer

JPMorgan Chase
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Job Description

You will have the unique opportunity to shape the future of banking. Working alongside a diverse team of Experience Researchers and Content Designers, you will play a crucial role in decision-making processes, planning, and execution. This role offers a chance for career growth and the opportunity to make a significant impact in the banking industry.

As a Vice President of User Experience Designer in Consumer and Community Banking, you will be instrumental in defining the future of JPMorgan Chase's service offerings by integrating design thinking and service design with advanced Artificial Intelligence/Machine Learning/Natural Language Understanding technologies. This role demands a unique combination of cross-team collaboration, enthusiasm for innovative solutions, and a comprehensive understanding of Artificial Intelligence / Machine Learning integration.

Job Responsibilities

  • Lead the development and implementation of HCD designs that integrate AI/ML/NLU technologies.
  • Work closely with cross-functional teams, including data scientists, engineers, product managers, and human experience designers.
  • Conduct and interpret qualitative and quantitative research to understand user needs, challenges, and opportunities for service improvements.
  • Rapidly iterate on service prototypes, leveraging AI/ML models (maybe NLU) to enhance user experiences.
  • Contribute to the strategic direction of our AI/ML service initiatives, ensuring alignment with company objectives.
  • Present design concepts and strategies to senior leadership, integrating feedback and driving alignment.
  • Mentor junior service designers, helping them integrate AI/ML into their design practices.

Required qualifications, capabilities and skills

  • A minimum of 10 years of professional experience in experience/service design.
  • At least 3 years of experience working with AI/ML technologies.
  • Proficiency in design tools such as Figma
  • Strong portfolio showcasing AI/ML-integrated service design projects.
  • Excellent communication, presentation, and interpersonal skills in spoken and written English

Preferred qualifications, capabilities and skills

  • Strong portfolio showcasing AI/ML-integrated service design projects.
  • Ideally, but not required, 2+ years of IVR/NLU experience.

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Company Info.

JPMorgan Chase

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world. Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries. JPMorgan Chase & Co. is an American multinational investment bank and financial services holding company headquartered in New York City. JPMorgan Chase

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