Compliance - Technology Operational Risk Management Lead (Employee Platforms)- Vice President

JPMorgan Chase
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Job Description

Technology & Cybersecurity Operational Risk Management (Tech & Cyber ORM) is a firm-wide group within Risk Management with second line of defense oversight responsibility for technology and cybersecurity risk. Tech & Cyber ORM develops and reports an independent view of these risks to the Chief Risk Officer, firm management, and Board of Directors using multiple frameworks, testing, and monitoring methodologies. The team is comprised of members from risk management disciplines, as well as experienced technology development and infrastructure.

As part of Compliance, Conduct and Operational Risk (CCOR), you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

The hiring team has specialties in an array of technologies and is increasing its oversight of workplace technology capabilities with this role. The Employee Platforms (EP) organization develops products and platforms that enables, modernizes and enhances the productivity and experience of our nearly 300,000 global employees including Collaboration & Communication, Employee Compute, Employee Insights, Human Resources, Core Data Platforms, Workplace Technology Solutions, and Help & Request Services.

The operational risk team monitors and tests for risks and control deficiencies within EP applications, infrastructure, products and services. The EP Operational Risk Lead reports directly into the Technology Operational Risk Officer and is responsible for analysis and identification of operational risks to business processes. The role requires an experienced technology leader with skills such as SRE, testing or a passion for non-functional requirements that translate well into operational risk management.

Job Responsibilities

  • Work with EP software developers, engineers and product owners to evaluate technology and cyber security risks of their use cases and platforms
  • Evaluate the latest industry practices, such as NIST, and regulatory positions on AI/ML
  • Participate in AI/ML governance forums
  • Assess the adequacy of AI/ML controls in platforms and their execution by the firm’s businesses
  • Partner and advise internal teams of thematic deficiencies in the firm’s strategic workplace technology platforms
  • Perform independent assessment of operational risks through the operational risk monitoring program (e.g., monitoring reviews, risk metrics, operational risk appetite, independent risk management assessments)
  • Coordination and key participation in the development of the risk position of emerging technology adoption such as IoT and AR/VR

Required Qualifications, Capabilities, and Skills

  • Strong experience in a senior engineer or developer role
  • Relevant experience in workplace technology solutions
  • Experience of implementing and integrating third party solutions, both SaaS and on-premise hosted
  • Knowledge of testing methodologies
  • Understanding of technology development lifecycles
  • Ability to understand complex technical systems, the business processes they support and synthesize the corresponding risks and controls.
  • Ability to transition between business and technical discussion
  • Able to develop constructive relationships with technology and business partners


JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

Company Info.

JPMorgan Chase

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world. Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries. JPMorgan Chase & Co. is an American multinational investment bank and financial services holding company headquartered in New York City. JPMorgan Chase

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