Digital Learning Designer/Technologist, Vice President

JPMorgan Chase
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Job Description

As a Leader within the Excellerate Team, you will have the opportunity to lead initiatives that drive learner engagement and improve employee skills, knowledge, and job performance. You will work with a team of key contributors in the launch of our state-of-the-art gamified performance support platform. In this fast-paced, innovative environment your solutions will influence bottom line business impact. Come, be a part of this extraordinary team as we pioneer the future of learning in the flow of work at JP Morgan Chase!

You will lead and develop with a team of Digital Learning Designers/Technologists who will identify, recommend, and create digital learning solutions to meet critical business goals. You will create and oversee the development of high-quality videos, graphics, and other digital learning products deployed through an emerging performance management platform. Critical aspects of the role require a leader with strong skills and experience who can coach and motivate employees to develop innovative learning solutions and drive learning retention in an agile work environment

Job Responsibilities

Critical aspects of the role require a team leader with strong skills and experience who can:

  • Demonstrates personal ability to develop trending digital micro-learning content on par with expectations of team members; maintains strong knowledge of industry innovations, social media trends and best practices, including video-first platforms, such as YouTube and TikTok
  • Create, coach, and drive the development of high-quality videos and graphics using industry applications (e.g., Storyline, Adobe Creative Cloud, (Premier Pro, Illustrator, Photoshop), Camtasia, After Effects, Adobe Animate)
  • Employs design thinking, digital design, and agile development processes to drive learning retention
  • Offers timely, actionable feedback to help others uphold quality standards, and ensure learning products which consider modern learner and social media trends
  • Create a culture where all team members can share diverse perspectives and thrive to produce quality results
  • Oversee and enhance internal processes to support content inventory, design practices, project execution, and other needs
  • Consults with business leaders to identify performance trends, defines learning strategies, and oversees plans to implement solution
  • Oversees development and implementation of the learning strategy which may include project management, learning solution development, measurement and evaluation strategy development, and other key aspects
  • Drives impactful learning products by considering modern learner and social media trends that effectively improve key performance indictors (KPIs)
  • Contributes and works collaboratively in a team setting, iterates solutions, exhibits adaptability, and explores new tools/approaches to deliver solutions at the speed of the business

Required qualifications, capabilities, and skills

  • Bachelor’s/Masters degree in Instructional/Digital Design technology, Digital Media Design, Visual Comminication, Graphic Design, User Experience/User Interface, Computer Science, Instructional Design and digital marketing or similar degree (preferred) or equivalent experience
  • Certification in Digital Learning Design from reputable institution, a plus
  • 5+ years of experience in video production, graphic design, and other digital media solution development (strongly preferred)
  • 5+ years managing teams successfully to meet business objectives, including building organizational and employee capability (strongly preferred)
  • Proven experience effectively managing, coaching and developing employees
  • 5+ years’ experience in performance consulting - identifying root cause, performance gaps, recommending non-training solutions (preferred)
  • Strong attention to detail in developing and publishing learning solutions, and ensuring accuracy and quality of content, with knowledge of ADA and WCAG 2.1 levels A-AA requirements and experience developing fully accessible digital solutions
  • Advocates for and leads change, including new approaches and processes, and challenges the status quo with the line of business and within the learning organization with an eye on innovation, efficiencies and controls
  • Strong organizational, project and time management skills, with the ability to work effectively on multiple projects in a fast moving, deadline-driven and agile development environment; demonstrated timely task completion and quality of deliverables
  • Applies agile methodologies and flexibility to manage all aspects of learning development projects from needs analysis to implementation
  • Proven accomplishment in building inclusive partnerships and relationships with customers and internal clients; openness to multiple perspectives; work both independently and collaboratively to achieve outcomes and agile development environment; demonstrated timely task completion and quality of deliverables

Preferred qualifications, capabilities and skills

  • Experience with HTM5, CSS3, JavaScript (responsive development_, SCORM, xAPI, LTI, Gamification, Video/Audio Studio production and editing, Generative Predictive Text (using artificial intelligence), 3D Modeling, Figma, Microsoft Office Tools)
  • Experience designing for a millennial audience with stimulating ideas – not your “traditional” page-turners
  • Experience researching, evaluating, and prototyping emerging technologies/approaches and consult on potential application in learning
  • Strong knowledge in educational technology, adult learning and educational best practices


JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

Company Info.

JPMorgan Chase

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world. Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries. JPMorgan Chase & Co. is an American multinational investment bank and financial services holding company headquartered in New York City. JPMorgan Chase

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