Business Analyst

Key Skills

Java Programming, Python Programming, SQL, AWS, PowerBI, Tableau, Amazon RedShift, QuickSight

Job Description

Job summary

Are you passionate about working with data, driven to dive deep, and eager to make broad business impact? Do you thrive in a fast-paced, sometimes ambiguous environment and enjoy transforming data into actionable recommendations? Are you obsessed about customers and data, and are you looking for an opportunity to combine the two? Here’s your opportunity! To meet the growing demand for Amazon Web Services, the Americas Solution Architects (SA) & Customer Solutions Managers (CSM) organization has grown significantly in recent years. We are now building our Strategy and Analytics team to help us operate at scale. This team is responsible for gathering, analyzing, and delivering insights from data and building tools that will help our SAs and CSMs serve our customers better.

We are seeking a professional who can operate with a startup mentality while partnering with managers and business leaders to deliver sound, data-backed recommendations and insights, identify areas of improvement and suggest and implement solutions.

The ideal candidate will be highly analytical, excited about generating insights that will influence the direction of the Americas technical organization. You will be curious and comfortable digging deep into data and developing core metrics to identify areas of improvement and partner with the business to find effective solutions. You will develop new ways to measure and track our performance, and improve the customer experience.

About Us

Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance

Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Key Responsibilities include, but are not limited to: - Subject matter expert – develop deep knowledge of the AMER SA/CSM goals including how they are calculated, which operational systems are used and what each role must do in order to create a complaint target attainment.

• Perform detailed analysis of key business metrics and provide actionable insights
• Partner with the business to model, design, and build solutions in Tableau, Excel and Quicksight.
• Proactively seek out ways to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace

BASIC QUALIFICATIONS

• Bachelor’s degree, preferably in a quantitative field such as Mathematics, Statistics, Engineering, Computer Science, Economics, Finance, or related field
• 3+ years of experience in data analysis
• 2+ years of experience in Excel (including VBA, pivot tables, array functions, power pivots, etc.)
• 2+ years experience with at least one data visualization tool (Power BI, Tableau, QuickSight, or similar)
• 1+ years of experience using SQL
• Able to work in a diverse team

PREFERRED QUALIFICATIONS

• MBA or Master’s degree in Computer Science, Engineering, Statistics, Mathematics or related field
• Advanced ability to draw insights from data and clearly communicate them to the stakeholders and senior management as required
• Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
• Ability to deliver on ambiguous projects with incomplete data
• Experience with cloud-based databases and data lakes, especially those based on AWS technologies (e.g. Redshift).

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us

Job summary

Are you passionate about working with data, driven to dive deep, and eager to make broad business impact? Do you thrive in a fast-paced, sometimes ambiguous environment and enjoy transforming data into actionable recommendations? Are you obsessed about customers and data, and are you looking for an opportunity to combine the two? Here’s your opportunity! To meet the growing demand for Amazon Web Services, the Americas Solution Architects (SA) & Customer Solutions Managers (CSM) organization has grown significantly in recent years. We are now building our Strategy and Analytics team to help us operate at scale. This team is responsible for gathering, analyzing, and delivering insights from data and building tools that will help our SAs and CSMs serve our customers better.

We are seeking a professional who can operate with a startup mentality while partnering with managers and business leaders to deliver sound, data-backed recommendations and insights, identify areas of improvement and suggest and implement solutions.

The ideal candidate will be highly analytical, excited about generating insights that will influence the direction of the Americas technical organization. You will be curious and comfortable digging deep into data and developing core metrics to identify areas of improvement and partner with the business to find effective solutions. You will develop new ways to measure and track our performance, and improve the customer experience.

About Us

Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance

Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Key Responsibilities include, but are not limited to: - Subject matter expert – develop deep knowledge of the AMER SA/CSM goals including how they are calculated, which operational systems are used and what each role must do in order to create a complaint target attainment.

• Perform detailed analysis of key business metrics and provide actionable insights
• Partner with the business to model, design, and build solutions in Tableau, Excel and Quicksight.
• Proactively seek out ways to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace

BASIC QUALIFICATIONS

• Bachelor’s degree, preferably in a quantitative field such as Mathematics, Statistics, Engineering, Computer Science, Economics, Finance, or related field
• 3+ years of experience in data analysis
• 2+ years of experience in Excel (including VBA, pivot tables, array functions, power pivots, etc.)
• 2+ years experience with at least one data visualization tool (Power BI, Tableau, QuickSight, or similar)
• 1+ years of experience using SQL
• Able to work in a diverse team

PREFERRED QUALIFICATIONS

• MBA or Master’s degree in Computer Science, Engineering, Statistics, Mathematics or related field
• Advanced ability to draw insights from data and clearly communicate them to the stakeholders and senior management as required
• Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
• Ability to deliver on ambiguous projects with incomplete data
• Experience with cloud-based databases and data lakes, especially those based on AWS technologies (e.g. Redshift).

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us