[IT] Product Analyst Janssen

Key Skills

Aartificial intelligence, Business Analytics, Data science techniques, Design, Effective communication skills, IT, Project management, SDLC, US Healthcare Recruitment

Job Description

Janssen Pharmaceuticals discovers and develops innovative medical solutions to address important unmet medical needs in oncology, immunology, neuroscience, infectious diseases and vaccines, and cardiovascular and metabolic diseases.

The ASPAC Product Group within Technology organization has Asia Pacific responsibility for a digital product portfolio supporting a variety of key platforms providing best in class customer experience across channels to key Janssen customers –Health Care Professionals (HCP).

• Digital eco-systems for Doctors and other HealthCare professionals, that include mobile applications, multi-channel (email, webinars) engagements and Closed-loop marketing.
• Omni-channel Capabilities – 360 view of the customer, AI/data science solutions and next best action messaging to identify optimal channel, content and frequency for customer interactions across marketing, sales and medical teams.

This position will have primary responsibility for building Janssen’s capability in HCP Experience , as well as cross regional projects to support Janssen Asia Pacific digital program activities. 

Primary Duties & Responsibilities

• Be a technology partner, working with business partners to identify unmet needs, propose solutions, and assist in the development of business cases and project charters
• Be an SME and a key point of contact for HCP engagement architecture, data sets and capabilities (CRM, Closed-loop marketing and Omnichannel Engagement)
• Keeping abreast of industry trends, identify opportunities to implement innovative new methodologies and improve analytical process
• Work closely with stakeholders to comprehend business objectives, customer engagement challenges, and user needs. Translate these requirements into actionable insights and feasible solutions.
• Propose innovative solutions to optimize customer engagement strategies and implement them effectively.
• Lead the technical discovery process for analytical capabilities, scoping needs, gathering requirements and producing functional specifications for a solution build, based on regional and global standards.
• Maintain comprehensive documentation of processes, configurations, and enhancements and keep the documents up-to-date and accessible for future reference.
• Build relationships with external agencies, data partners, J&J suppliers and customers, to understand, acquire, develop and build digital data sets for customer and business insights.
• Take a regional view on technology solutions, building a good understanding of business practice in other countries through a network of IT colleagues, in order to leverage or create harmonized solutions where possible.
• Work with Regional Product Analysts to shape long term digital eco-system roadmap according to business priorities and understanding of technologies used.
• Manage delivery of local/regional solutions through J&J Technology Services team, acting as Product Owner in scrum development.
• Ensure J&J information and assets are appropriately managed, valued and protected in accordance with Information Asset Protection and Compliance policies.

Qualifications

Qualifications

• Bachelor of Computer Science / Information Technology or related Business / Engineering degree or at least 5 years of relevant experience.
• Experience of platforms and technologies comprising the digital ecosystem (e.g. Veeva CRM, Salesforce Sales Cloud/Service Cloud and CTI system).
• Experience in project delivery in a dynamic and emerging market as part of a complex, global organization is preferred.
• Experience of HealthCare solutions for engaging Doctors, Careers or Patients through digital channels is highly desired.
• Working knowledge of SDLC (CSV, Computer System Validation) and rRDM (Business Analysis methodology) including requirements elicitation, system design, development and validation/regulatory requirements.
• Certification in Business Analysis (e.g. ISEB Business Analysis Diploma) and Project Management (e.g. PRINCE2, PMP) areas highly regarded.

Competencies

• English language (spoken & written) in a business and technical context.
• Excellent communication and interpersonal skills, both written and verbal, and comfortable communicating and collaborating across all functions and with internal and external partners across multiple countries.
• A flexible individual that thrives in a complex, fast paced, multi-national and constantly evolving technology and business environment.
• Effective team working and ability to build effective relationships with customers, matrix teams, suppliers and partners.
• Highly organized, detail-oriented, and able to work in a dynamic and fast-paced environment.
• Strong problem-solving skills and a proactive approach to tackling challenges.
• Continuous learner, able to demonstrate a familiarity with current trends.
• Capable to take a “hands-on approach” to experiment and try things if needed.
• Can communicate effectively with technical and non-technical stakeholders at different levels.
• Knowledge of pharmaceutical or healthcare industry.