Data analytics engineer

Johnson & Johnson
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Job Description

The selected individual will ultimately be responsible for identifying, cleaning & visualizing end user experience data for analytics and service improvement of critical EUS services.

Key Responsibilities:

  • Engage and build a long-term relationship with Service Owners to define End User Experience metrics & provide clean, transformed data ready for analysis.
  • Defining data warehousing requirements with the Data Engineering team to ingest cleaned data, including documenting and data validation.
  • Building critical dashboards for adoption, operations, forecasting & end user experience for use by EUS teams to monitor and improve their services.
  • Training EUS teams on best practice for data visualization tools for self-service reporting and analytics.
  • Provide deep insights through best practice data analytics techniques to support activities such as intelligent automation and service improvement
  • Work with global teams to identify opportunities and drive PC pro-active initiatives through Nexthink

QUALIFICATIONS

Qualifications

Education:

  • Bachelor in Computer Science or equivalent

Experience and Skills:

Required:

  • English language at a business level
  • Working within a team
  • Strong SQL skills and experience in programming languages such as R and Python.
  • Experience in a data analyst role (+3 years)
  • BI hands-on experience with tools like Tableau or Power BI and data visualisation

Preferred:

  • Experience in End User Services
  • Experience in or knowledge of Nexthink
  • Experience in industry data science (e.g., AI, machine learning, predictive maintenance) preferred
  • Passion for service and active listener. Detailed, positive attitude with a desire to help our business partners to reach their goals
  • Data driven mindset; using data to tell the story
  • Analytical and creative problem-solving skills; using data to define the issue, solution, and business value.

Company Info.

Johnson & Johnson

Johnson & Johnson (J&J) is an American multinational corporation founded in 1886 that develops medical devices, pharmaceuticals, and consumer packaged goods. Its common stock is a component of the Dow Jones Industrial Average and the company is ranked No. 36 on the 2021 Fortune 500 list of the largest United States corporations by total revenue.

  • Industry
    Healthcare
  • No. of Employees
    134,500
  • Location
    Johnson And Johnson Plaza, New Brunswick, New Jersey, USA
  • Website
  • Jobs Posted

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