Triage Engineer - Communication Apps

Key Skills

Aartificial intelligence, C Programming, C++, Effective communication skills, Machine learning techniques, Objective-C, Python Programming, Swift

Job Description

Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what can be accomplished!

FaceTime, Messages and Mail are some of the most used applications across both iOS and macOS platforms, and our work here touches millions of customers. The Communication Applications team is seeking an enthusiastic and diligent software engineer to help deliver the next quality release of these products on Apple’s platforms.

Key Qualifications

• Excellent programming skills in Python or other languages
• Ability to utilize debugging and troubleshooting techniques
• Experience in Swift or Objective-C or C/C++ is highly desirable
• Understanding of ML/AI concepts and data analytics is a plus
• Highly organized, creative, motivated, and passionate about achieving results.
• Creative thinker and strong problem solver with meticulous attention to detail.
• A passion for user-focused design & high-quality products.
• Excellent written and verbal communication skills to facilitate close interaction with development teams, management, and other organizations within Apple

The Communication Applications team is seeking a software engineer with a strong technical and triaging background to help screen and debug incoming issues. By understanding the reports coming in and escalating them appropriately, you will play a key part in making future releases of FaceTime, SharePlay, Messages and Mail even better. Excellent communication skills are a must because of the close interaction with engineering teams throughout Apple for this role.

KEY RESPONSIBILITIES INCLUDE:

- Design, develop and automate screening and triaging of incoming bugs for FaceTime, SharePlay, Messages and/or Mail. 

- Triage incoming bugs, analyze logs, reproduce issues and help determine the correct resolvers, the priority of problems, while identifying emerging trends across the reported issues for FaceTime, SharePlay, Messages and/or Mail. 

- Contribute to the code base of FaceTime, SharePlay, Messages and/or Mail to further enhance the product and logging. 

- Drive quality and champion bug fixes, working closely with the development team and analyze root causes for the issues

Education & Experience

B.S or M.S in Computer Science, or equivalent experience

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $132,300 and $241,500, and your base pay will depend on your skills, qualifications, experience, and location.

  Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

  Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.