AI/ML - Bug Triage Engineer, Siri and Information Intelligence

Key Skills

Aartificial intelligence, Algorithms, Bash scripting, Data structuring, Effective communication skills, JavaScript, Machine learning techniques, Python Programming

Job Description

Play a part in the next revolution in human-computer interaction by supporting a product that is redefining what it means to be a virtual assistant. This is an opportunity to work on groundbreaking technology and transform the way engineers work to create the intelligent assistant that helps millions of people get things done by just asking. In this role, you will be working in close partnership with multiple teams throughout the Siri and Information Intelligence organization. You'll help teams get deeper understanding of how the experiences we're building are being used, focusing on the key areas of performance, reliability and quality. Our team is responsible for triaging incoming bugs, supporting special projects, and improving processes and tools for our teams. We’re looking for the right person who can collaborate with other engineers and teams in various technical areas to help improve the product and standardize standard processes. You should be able to thrive in a fast-paced environment with rapidly changing priorities and have a passion for technology. We are looking for someone with a combination of strong technical skills and a desire to improve the quality of customer features. This role provides the opportunity to gain deep knowledge and experience on different software components across the entire Apple ecosystem while gaining unparalleled insight into how Apple works together to produce incredible products and experiences!

Key Qualifications

• Experience with bug-tracking systems and debugging software issues
• Customer-focused: Passionate about the customer experience and how we can improve it
• Great communicator: Excellent written/verbal skills, able to summarize key points and tie them back to product quality. Able to work with others to cut through ambiguity and to figure out how to bring issues to resolution
• Priority driven: Comfortable working in a continually changing, fast-paced environment and driving top issues to resolution
• A history of working with cross-functional teams to ensure successful products. Able to work with other groups to improve quality and set priorities. Able to influence even without direct authority

Description

This role is the front line of triaging reported issues for the team and will need to quickly and efficiently analyze and debug the problems for further disposition. The work involves reviewing incoming issues, analyzing logs, identifying emerging trends and may develop scripts, and participate in automating the core functions of screening and triaging. This role requires a team-oriented professional with excellent communication skills, comfort multi-tasking in a fast-paced environment, and ability to work with diverse individuals and teams.

Additional Requirements

Preferred Qualifications:

• Solid understanding of computer science algorithms, data structures, and programming/scripting languages (e.g. Python, Javascript, Bash, etc.)

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $116,100 and $208,300 annualized, and your base pay will depend on your skills, qualifications, experience, and location.