Digital Insights Analyst, AppleCare Digital

Apple Inc.
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Job Description

The AppleCare Digital team is looking for an outstanding Data Analyst to be a part of it’s Insights Analytics team. The Insights Analytics team focuses on identifying, analyzing, and investigating trends and anomalies, performing deep dive analyses on open-ended analytical questions, data storytelling, producing executive reporting and insights, and supporting product launches at Apple. The ideal candidate has a strong analytical mentality, business and customer understanding, and a passion for uncovering practical insights from sophisticated data sets. The person in this position will partner with Data Science and Data Engineering teams as well as various business teams within AppleCare Digital to generate business critical insights and drive value across the larger AppleCare organisation.

Key Qualifications

  • 4+ years of proven experience in a Data Analytics role.
  • Experience articulating and translating business questions and using analytics to answer those questions
  • Experience working in diverse multi-functional teams to get results and sharing a point of view and direction on analytics, business insights, and measurement.
  • Experience with using SQL to mine and analyze data. Familiarity and experience with performing analytics using R/Python is highly preferred.
  • Experience in producing powerful visualizations and dashboards that balance both art and science (using Tableau/D3, etc)

Description

- Perform end-to-end analyses across all AppleCare touch points, including data gathering from large and complex data sets, data processing, and analyses. - Conduct in-depth analysis of user behavior, customer journeys and other relevant metrics to understand the effectiveness of digital initiatives and identify areas for improvement. - Present findings from analytics and research and make recommendations to leadership and multi-functional business partners. - Provide insights to executive leadership and business partners on anomalies and trends. - Find opportunities for enhancing customer satisfaction scores and reducing customer friction points across AppleCare touch points. - Work with business partners to refine business, operational, and customer metrics. - Stay up-to-date with industry trends, emerging technologies, and standard processes in digital analytics, and proactively find opportunities for innovation and improvement.

Education & Experience

Masters/Bachelors degree in information management, computer science, statistics, economics or business management and related fields

Company Info.

Apple Inc.

Headquartered in Cupertino, California, Apple Inc. is a multinational technology company that focuses on producing consumer electronics, software, and online services. It holds the distinction of being the world's largest technology company by revenue and the world's biggest company by market capitalization as of June 2022. Apple is the second-largest mobile phone manufacturer and the fourth-largest personal computer vendor by unit sales.

  • Industry
    Computer software,Consumer electronics
  • No. of Employees
    154,000
  • Location
    1 Apple Park Way, Cupertino, California 95014, USA
  • Website
  • Jobs Posted

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