Life Cycle Service Engineer, Process Performance-Digital

Key Skills

Automation, Digital Innovation, Effective communication skills, English Proficiency, ETL frameworks, Presentation skills

Job Description

Life Cycle Service Engineer, Process Performance-Digital

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

In this role you will be responsible for applying IT (Information Technology) knowledge and expertise to help solving complex technical or professional activities. We are looking for a Process Performance software lifecycle service engineer in process control and optimization to help us service and maintain Process Control solutions, expert optimization solutions for the industries. Process Performance software, like different OPT800 and Expert Optimizer, are a key cornerstone of industrial digitalization and our business and investments are rapidly growing in this area.

This position reports to

Digital Solution Engineering Manager

Your responsibilities

• Delivering service in direct contact with customer or through remote connection, maintaining the best performance of the installed solution using tuning/modeling techniques, process understanding and dialog with customer
• Implementing changes to the software to fit the process needs and carry ad hoc customer training
• Build and present performance report to customer and provide advice when needed
• Supporting the Process Performance project team in delivering Advanced Process Control solution
• Continuous improvement: bring up feedback or bugs from the field to the organization to help us drive software development
• Use you understanding of the customer’s challenges and pain points to help us drive the service offering

Your background

• Bachelor’s degree in engineering, Industrial process control, Automation, Process engineering, Data science required
• 2 years of related experience in delivering support or service on control solution in the industry preferred
• Knowledgeable in the digital, OT (Operational Technology), ET, IT ecosystem
• Understanding of the challenges of process industries like Cement, Pulp and Paper or Metal is a plus
• Reporting and presentation skills are appreciated
• Spanish native, additional language is a plus
• Fluent in English, written and spoken
• Ability to travel regionally is required
• Candidates must already have a work authorization that would permit them to work for ABB in the US

Benefits

• Retirement plan
• Life insurance
• Disability insurance
• Wellbeing program
• Healthcare plan

More about us

Process Industries division delivers complete electrification and automation solutions, industry-specific products and lifecycle services across industries. Engineering and delivering automation solutions from device to monitoring and control make our customers get more out of their investment; digitalization solutions including collaborative operations and augmented reality help improve plant and enterprise productivity, reduce maintenance and energy costs. Our engineering, project management, services and solutions portfolio covers a wide range of industries - Mining, Pulp & Paper, Metals, Aluminum and Cement, Data centers and Food and Beverage. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant.

As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.