Service Engineer - DC Charging Software

Key Skills

Dutch language, Effective communication skills, English Proficiency, Linux Operating system, Software Development

Job Description

Service Engineer - DC Charging Software

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. ABB E-mobility is a world leader in EV charging technology with a strong R&D pipeline and an unparalleled global reach. With our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – we are actively enabling the future of e-mobility, not just predicting it. The exciting developments within this sector perfectly align with our Mission to Zero initiative, aiming to support cleaner and greener communities for all.

As Service Development Engineer DC charger Hardware, you will become the expert on the software functionality for DC charging and related systems. Especially focusing on the serviceability aspects. This means bridging internal (R&D, Product management, Testers, Interoperability) and external (Local service organizations, Customers) stakeholder knowledge into product improvements. You will be part of the Global Service Engineering Team in Delft, which consists of >10 employees. Your team members are based in different parts of the world (part of the team is based in Delft), bringing a diverse set of cultures and skills. The team has a drive for collaboration, focus, responsibility and transparency. We will deliver excellent customer service by meeting customers’ needs, while maintaining good relationships with customer.

Your responsibilities

• Become the expert on the software side of serviceability for DC charging systems.
• Connect with internal (R&D, Product management, Testers, Interoperability team) and external (Local service organizations, Customers) stakeholders to collect requirements.
• Translate requirements into practical service execution.
• Inspect products on practical service possibilities.
• Propose design improvements on serviceability .
• Support Customers in their ability to operate charging sites and networks.
• Actively participate in improvement for chargers and services.
• Offer advice on complex problems based on data obtained from our cloud connected service systems.
• Keep a close eye on the rollout and performance of chargers.
• Act as an expert. Be the knowledge base to and maintain solutions for the local service teams.
• Write instructions and manuals to inform and train our local service staff.
• Go into the field yourself when the situation requires expert level investigation.

Your background

• You have a Bachelor or Master degree in Data Science, Engineering, IT, Business Intelligence or similar experience
• You are interested in all aspects of the software side of charging infrastructure for systems ranging from 20kW- 500 kW for the mobility of the future.
• Knowledge of Linux systems and software development.
• Understanding of multiple programming languages.
• You are able to work independently and proactively.
• You are solution-oriented and like to find sustainable solutions.
• You are eager to learn and ready to develop technical skills within this area.
• You have good communication skills towards both external and internal parties.
• You are capable of working in multidisciplinary teams and you have excellent knowledge of the English language both speaking and in writing.
• Preferably also knowledge of Dutch and one or more other languages.
• Willing to travel if the occasion requires.
• Occasionally be available outside normal office hours.

More about us

Our individual differences make us successful. Diversity, inclusion and equal opportunities are at the core of what we do. We celebrate different experiences and perspectives, and we aim to empower everyone in the creation of sustainable solutions for people all over the world. If you want to discover more about ABB, take another look at our website https://e-mobility.abb.com/ What’s in it for you? / our offer: Work with the best specialists in their field, in a diverse environment with unparalleled global reach. Feel inspired by our fast-growth. You will have the accountability to own your part in enabling a future of sustainable and efficient mobility. You can also count on a competitive compensation package in line with your capabilities and experience. Work model: hybrid #LI-hybrid Are you interested in joining ABB E-mobility? We look forward to receiving your application online via the ‘apply now’ button below. For further questions, contact Judy Borsje, Talent Partner, via judy.borsje@nl.abb.com or +31 6 21 89 62 66