Senior Solutions Engineer

Key Skills

Azure, Effective communication skills, JavaScript, Python Programming, SQL, Streaming APIs

Job Description

About the team

In this role, you will work closely with the Sales, Account Management, Product, and Engineering teams to provide solutions for Beeswax's newest customers and prospects while managing their initial implementations through to a steady-state handoff to Account & Customer Success teams. You are an AdTech guru who simplifies the challenging language of the industry for customers new to programmatic and who can also own a room with ad tech veterans and chief technology officers.

This role requires engaging with both enterprise clients and nimble startups to ensure their technical needs are met, issues are resolved with speed and quality, and toughest questions are answered about our Bidder-as-a-Service™ and DSP platforms prior to and during their implementation phase. You will be goaled with ensuring clients move through their trial phase and become full-term customers who spend at scale on our platform.

You will also be responsible for re-engaging existing customers that are now looking to implement new complex features and need specialized technical expertise. They will work as part of a global team that can be deployed on global, regional and/or local opportunities as required. An important aspect of the Senior role is to coach more junior members of the team, driving the governance of our methodologies, defining strategies to help evolve our best practices and processes that allow us to scale successfully.

Responsibilities

• Act as a technical subject matter expert on the Beeswax platform
• Deeply understand customers' technical requirements and architect elegant technical solutions
• Partner with Revenue on pre-sales engagements, elicit customer technical and business KPIs, and define the success criteria of an engagement
• Develop custom onboarding plans and manage onboarding to steer a customer toward success and scaled spend through the platform
• Build trusted relationships with customer stakeholders, particularly in ad ops, engineering, data science, and product roles
• Provide ongoing feedback to product and engineering to offer scalable solutions for our customers
• Go deep to troubleshoot customer issues and manage more complex issues that require product and engineering resources through to resolution
• Scope, configure, test, and deliver our bidder and DSP software solutions, requiring a degree of technical competency and understanding, leveraging skills such as SQL, API management e.g. (Postman/Azure), Python/ JavaScript, Visual Studio, Amazon Web Services (AWS)
• Consult and implement various Professional Services statements of work (SOW) as required, varying from custom reporting pipeline delivery, Bid Model builds, API scripting and various ad hoc custom solutions using data science methodologies
• Coach and support junior members of the team helping them overcome challenges and develop expertise
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

About You

• We are looking for someone that is client-centric, naturally inquisitive and an exceptional communicator.
• You care deeply about delivering quality and value for clients and act as a strong internal advocate, developing relationships with clients and internal teams built on the trust earned through quality delivery 
• You favour scalability and process governance and so have the discipline to implement intelligent and standardised processes as you go, rather than needing to re-solve the same problems
• You enjoy being hands on with our software and tools, configuring functionality and manipulating datasets to meet client needs
• You work well with autonomy and independence to determine goals and priorities to meet your objectives
• You enjoy coaching less experienced teammates and colleagues as needed

While these characteristics will outweigh any specific skills, the successful candidate should ideally have:

• 4-7 years of work experience in a technical customer facing or support role in AdTech that has led you to become a domain expert in real-time bidding and programmatic advertising
• Strong understanding of the advertising industry especially the goals and mechanics of demand side media agencies and advertisers 
• Outstanding technical and business communication--both written and oral--and comfortable in front of strategic customers and senior level technical and commercial executives
• Technical acumen in implementing/ optimising SaaS solutions and manipulating data using a variety of tools, such as SQL Server, Postman, Azure portal and technical understanding of APIs and leveraging them via SSMS/ Python/ JavaScript (JSON) etc

​Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education: Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience: 5-7 Years

Salary: National Pay Range: $66,685.71 USD-$156,294.63 USD