Director, Fraud Risk Intelligence and Reporting

Key Skills

Apache Hadoop, C Programming, C++, Data science techniques, Java Programming, Machine learning techniques, MapReduce, Python Programming, PyTorch, R Programming, Scala Programming, SQL, TensorFlow

Job Description

Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

JOB DESCRIPTION

Job Summary

Responsible for establishing and leading the data science and reporting infrastructure team that supports Cable Fraud Risk Management. Leveraging your leadership skills and desire to innovate, you will play an integral role in managing fraud risks to the cable business and accelerating Comcast’s growth. This role will be responsible for (i) identifying and utilizing internal and external data sources to design, build and maintain custom models (in accordance with acceptable fraud modeling standards, principles, and best practices) that support buy flow decisioning strategies, (ii) efforts related to machine learning, optimization methods, and statistical model building, (iii) the design, build, automation and maintenance of operational, performance, ad hoc and executive reporting for the FRM teams and key stakeholders, and (iv) providing input into fraud prevention and detection strategies, analysis methods and tool selection. Defines and implements the overall business intelligence program goals and tasks in terms of scope, quality, budget, and schedule. Provides leadership, direction, and mentorship for team members. Develops and implements strategy for functional area(s). May have responsibility for developing and managing budget.

Job Description

Core Responsibilities

• Play a leadership role in the establishment of the Fraud and Intelligence and Reporting team and aligning team priorities to the overall strategic priorities of the FRM organization.
• Define the information, reporting and analytical needs of the organization. Develops goals, strategies and plans needed to achieve the vision.
• Develop and communicate goals, strategies, tactics, project plans, timelines, and key performance metrics to reach goals.
• Implement and maintain real-time fraud prevention solutions leveraging statistical and predictive risk models and machine learning methods; Build forecasting methods; Apply optimization methods.
• Responsible for all business intelligence analysis and data exploitation. Extracts signals and signatures from raw data, integrates that information with other data sources and compiles/disseminates formatted reports to stakeholders.
• Create and manage supporting and related business intelligence processes.
• Partner with appropriate stakeholders to gain access to internal and external data sources to enhance modeling, decisioning, and reporting capabilities.
• Build and maintain advanced analytics, dashboards, and reporting based on user requirements to identify key data questions, monitor KPIs, and conduct exploratory analyses.
• Work collaboratively with other team members and data stakeholders to execute analytical and reporting initiatives.
• Apply advanced data visualization techniques to provide key insights to strategy performance and fraud events/risks.
• Recommends improvements to fraud strategies based on data insight and KPI performance.
• Research and apply new technologies and analytical methods.
• Work independently and as part of a broader team across multiple projects.
• Develops and mentors others within the organization in using key analytical and forecasting tools, statistical analysis, and data reporting methods.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Develops and manages budget to ensure required resources are available.
• Other duties and responsibilities as assigned.

Preferred Skills

• Bachelor’s degree in a technical field such as Data Science, Computer Science, Engineering, Business Analytics, Mathematics, Statistics, or Operations Research; Master’s degree or PhD a plus
• In-depth knowledge of fraud principles, processes, procedures and trends of fraud and fraud prevention
• Extensive experience with Python, SQL, R, and analytical model implementation is required
• Experience with Optimization Models such as Linear and Nonlinear Programming is required
• Skilled at data mangling and manipulation
• Experience with management reporting and trend analysis
• Experience with data visualization tools, automation, and programming packages
• Strong analytical and problem-solving skills; ability to work creatively in problem solving environment
• Proven ability to deliver on complex projects within deadlines
• Ability to communicate technical concepts to a non-technical audience
• Strong organizational, interpersonal, leadership, team building, decision-making, conflict resolution and negotiation skills
• Ability to manage multiple tasks, maintain confidentiality and listen to ideas and understand information presented verbally or in writing

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Master's Degree

Relevant Work Experience

10 Years +

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.