Lead Solutions Engineer (Beeswax DSP) - FreeWheel

Key Skills

Apache Hadoop, C Programming, C++, Data science techniques, Java Programming, Machine learning techniques, MapReduce, Python Programming, PyTorch, R Programming, Scala Programming, SQL, TensorFlow

Job Description

Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

JOB DESCRIPTION

Job Summary

This opportunity is at FreeWheel, a Comcast Company, and will be dedicated to Beeswax, a newly acquired programmatic offering.

Job Description

We are looking for a Lead Solutions Engineer who will be responsible for our new customers’ rapid success on our platform. In this role, you will work closely with the Sales, Account Management, Product, and Engineering teams to provide solutions for Beeswax’s newest customers and prospects while managing their initial implementations through to a steady-state. You are an ad tech expert who simplifies the challenging language of the industry for customers new to programmatic and who can also lead a room with ad tech veterans and chief technology officers.

This role requires engaging with both large enterprise clients and small nimble startups to ensure their technical needs are met, issues are resolved with speed and quality, and toughest questions are answered about our bidder-as-a-service platform prior to and during their implementation phase. You will be goaled with ensuring clients move through their trial phase and become full-term customers who spend at scale on our platform.

You will also be responsible for re-engaging with existing customers that are now looking to implement new complex features and need specialized technical expertise.

What You'll Be Doing:

-Deeply understand customers’ technical requirements and architect elegant technical solutions

-Elicit customer technical and business KPIs, and define the success criteria of an engagement

-Develop custom onboarding plans that will steer a customer toward success and scaled spend through the platform

-Manage onboardings for Enterprise accounts and ensure a customer’s first campaigns meet expectations

-Build a trusted relationship with customer stakeholders, particularly in ad ops, engineering, data science, and product roles

-Provide ongoing feedback to product and engineering to offer scalable solutions for our customers

-Go deep to troubleshoot customer issues and manage more complex issues that require product and engineering resources through to resolution

-Own and improve key departmental processes

-Own Product/Services alignment for new complex product features

Who You Are:

-7+ years of work experience in a technical customer facing or support role in adtech that has led you to become a domain expert in real-time bidding and digital advertising

-3+ years of project management experience

-Basic knowledge of Javascript and HTML and a mastery of SQL 

-Excellent analytical and troubleshooting skills

-Outstanding technical and business communication--both written and oral--and comfortable in front of strategic customers and senior level executives

-Passion for and pride in your work and your customers’ satisfaction

-Entrepreneurial spirit with strong desire to build something great

Company Description:

FreeWheel, A Comcast Company, empowers all segments of The New TV Ecosystem. We are structured to provide the full breadth of solutions the advertising industry needs to achieve their goals. We provide the technology, data enablement and convergent marketplaces required to ensure buyers and sellers can transact across all screens, across all data types, and all sales channels, in order to ensure the ultimate goal – results for marketers. With offices in New York, San Francisco, Chicago, London, Paris, Beijing, and across the globe, FreeWheel, A Comcast Company, stands to advocate for the entire industry through the FreeWheel Council for Premium Video. For more information, please visit freewheel.com.

Employees at all levels are expected to:

- Understand our Operating Principles; make them the guidelines for how you do your job.

- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

- Win as a team - make big things happen by working together and being open to new ideas.

- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.

- Drive results and growth.

- Respect and promote inclusion and diversity.

- Do what's right for each other, our customers, investors, and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

#freewheeloperationsjob

Education

Bachelor's Degree

Relevant Work Experience

7-10 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.