Senior Manager, Data Science and Analytics

Key Skills

Python Programming, SQL, Machine learning techniques

Job Description

As one team, we work together to deliver a superior customer experience, leveraging cutting edge technology that powers our best in class products and services. Our team designs, develops, delivers, and supports innovative products and services that are essential to bringing internet, TV and voice to more than 28 million residential and business customers that includes our award winning X1 platform. The team also builds and operates mission-critical systems, including those that monitor our network – one of the world’s largest – and its associated cloud infrastructure.

Comcast’s Technology, Product, Xperience (TPX), team needs motivated, qualified individuals to help us fill a full range of positions — from engineers, product designers and developers to Call Center representatives and installation technicians all with the common goal of delivering an outstanding customer experience.

As a key leader on our Reliability Analytics and Data Science team, you will be managing a team of data scientists and analysts using data to understand and improve the reliability of Comcast's products and services. The team is focused on driving data into action through both descriptive analytics and advanced analytics, including the training and development of ML models. The effective leader of this team will ensure the team's delivery plans are aligned with business objectives and help set the strategic direction for data science and analysis within RADS. Equally important as a leader, you will be responsible for mentoring and coaching your teammates on their professional development journeys. And, as with all members of our team, you will be consistently instilling and demonstrating a growth mindset as you hone your own craft and add new skills and tools to your professional toolbox.

Job Description

The Work You'll Do as a RADS Data Science Manager

• Build a high-performing team of data scientists and analysts that is highly engaged, inclusive, and collaborative while operating with a high degree of autonomy, accountability and a sense of urgency in delivering on business outcomes.
• Partner with key stakeholders to develop analytics strategy and roadmap and develop and execute plans to deliver business results.
• Guide development of dashboards and visualizations using BI tools like Tableau to support client analytics needs and effective storytelling using data.
• Manage the team's day-to-day delivery through their agile process workflow with a keen eye toward effective collaboration with engineering and operations teams.
• Actively research industry best practices and new developments; implement new methodologies and/or technologies where applicable.
• Help refine business requirements, schedules and solutions while bringing your superior problem solving skills to bear.
• Conducts approval and prioritization of ad-hoc requests; appropriately allocates team capacity and cloud budget to achieve goals.
• Manages the performance of projects, tasks, deliverables and team members.

What you’ll need:

• A Master’s degree (or above) in an analytics field (e.g., Computer Science, Statistics, Economics, etc.) is strongly preferred
• 3+ years of experience of leading machine learning or predictive projects to meet the customers’ business requirements or related leadership of technical teams
• 5+ years’ experience using machine learning techniques or advanced analytics techniques as a data scientist or engineer
• Demonstrated ability to lead teams and projects with successful, measurably impactful deliveries

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

Relevant Work Experience

7-10 Years

Salary:

Pay Range: $140,933.83 - $211,400.74

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.