Platform Support Engineer

Key Skills

AI Robotic systems, Analytical and Problem solving, Autodesk 3D Studio Max, Big Data Technology, Effective communication skills, JIRA, Machine learning techniques, Python Programming, SQL

Job Description

Position background

In the GTM analytics COE our mission is to deliver impact by building machine learning products to optimize pricing and marketing investments and provide guidance to our sales organization.

As a Platform Support Engineer, you will be part of out platform team focusing on L1 troubleshooting, problem remediation, and root cause analysis for all assigned cases. This role requires a high degree of independence, ownership, and responsibility for customer success.

We offer an international experience, collaborative culture, top rate experience in AI and ML and opportunity to create significant real-world impact.

What you will do

• Monitor the system infrastructure health using existing tools, investigate and resolve technical issues.
• Perform regular system maintenance backups, upgrades audits.
• Design procedures for system troubleshooting and maintenance.
• Collaborate with cross-functional teams to understand customer issues / requirements and come up with solutions.
• Improve engineering culture, standards, tooling, documentation and processes.
• Act as first level of support for platform users and perform root cause analysis for technical issues.
• Put together and maintain user documentation, training materials, troubleshooting guides and deliver user trainings.
• Manage user access permissions and maintenance, security permissions, group policies.
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner. 

What you will need:

• Bachelor’s in computer engineering, Computer Science, Electrical Engineering, Robotics or a related field
• 3+ years on a similar role.
• You have strong problem-solving and communication skills.
• Ability to read, write, and speak fluent English.
• Knowledge of working with Jira and Jira Service Desk is welcomed.
• Proficient to code using technologies like Python, SQL
• Understanding of generic concepts of Big Data technologies is an advantage. 

Who We Are

At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone – at every level in every function, is encouraged to think big, have original ideas and express and share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP, we work across borders and without limits. Global virtual teams share resources, pool their big ideas to solve our biggest business opportunities. Everyone is valued for the unique skills, experiences, and perspective they bring. That is how we work at HP. And this is how ideas and people grow.

About HP

You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you. So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.