Director of Instant Services Analytics – Consumer Services and Solutions

Key Skills

Data science techniques, Effective communication skills, Google-Analytics, Looker, Presentation skills, Python Programming, R Programming, SQL, Tableau

Job Description

HP’s commitment to diversity, equity, and inclusion – it's just who we are. From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!

About the position:

It is an exciting time to join the Consumer Services and Solutions (CSS) organization at HP. This pivotal role will support business growth and offers the opportunity to truly impact our business. If you enjoy building subscription businesses with direct relationships with consumers, this role will offer you the chance to do that at a global scale.

The Director of Instant Services Analytics will be responsible for delivering insights and analytics for consumer services including but not limited to Instant Ink and Instant Paper. Under your leadership, the team will provide analysis that supports service and product design, pricing and offer strategy, conversion optimization, product engagement, and customer retention.

Key Responsibilities:

• Develop and execute the overall analytics strategy to support our consumer services, ensuring alignment with product teams and organizational goals.
• Lead, mentor, and grow a high-performing team of product analysts and data scientists.
• Collaborate closely with cross-functional teams to deliver actionable insights that support product design, optimal pricing, customer retention, revenue growth, and drive product improvement and innovation.
• Deliver insights related to key product metrics including conversion, engagement, customer satisfaction, lifetime value (LTV), and retention.
• Develop and implement analyses such as segmentation, A/B testing, and predictive modeling, to optimize product features and user experiences.
• Design and implement processes to ensure the accuracy and dependability of your teams’ output.
• Drive a data-driven culture across the organization, fostering collaboration, continuous learning, and a strong commitment to data quality and integrity.
• Communicate insights and recommendations effectively to stakeholders and senior leadership, translating complex analyses into actionable strategies.
• Oversee the creation and delivery of regular reports, dashboards, and ad-hoc analyses to inform management decisions and track performance against targets.
• Collaborate with Business Insights team to develop plans for primary research to fill in knowledge gaps.
• Monitor industry trends and advancements in analytics to ensure our team continues to advance its capabilities.

Experience 

• 8+ years of experience in product analytics, data science, or a related field, with a focus on digital subscription products.
• Proven experience in leading analytics teams and driving impactful results at a top-tier subscription company.
• Strong analytical and quantitative skills, with a deep understanding of statistical analysis, experimentation, and data modeling.
• Expertise in using data visualization and analytics tools (e.g., Tableau, Looker, Google Analytics, Amplitude, Mixpanel) and programming languages (e.g., SQL, Python, R).
• Exceptional communication and presentation skills, with the ability to convey complex data insights to both technical and non-technical audiences.
• Strong leadership qualities, including the ability to collaborate cross organizationally and to motivate and develop talent.
• A bachelor's degree in a quantitative field such as mathematics, statistics, computer science, or engineering. An advanced degree is preferred.

If the above sounds exciting, we look forward to hearing from you.

About HP

You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you. So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP’s commitment to diversity, equity and inclusion – it’s just who we are. From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!