Principal AI Software Product Manager

Key Skills

Aartificial intelligence, B2B, Effective communication skills, Generative AI, IT, Product Management, SaaS

Job Description

As a Principal Product Manager, AI-Driven Support you'll help drive strategy and execute the roadmap for AI-driven support, which will become a critical component of our WEX™ platform. Your expertise will be instrumental in minimizing digital friction faced by employees, helping workforces get back to peak productivity.

Responsibilities:

• Contribute to the strategy for AI-driven support, aligning with the broader goals of the WEX™ platform.
• Utilize AI-driven insights and customer feedback to innovate and improve the offering.
• Work closely with cross-functional teams including engineering, design, and data analytics to build and refine features.
• Interact with IT teams and end users (employees) to gather feedback, understand their needs, and ensure the offering's features are effectively addressing those needs.
• Apply agile methodologies to manage the product development lifecycle, adapting quickly to new trends and user feedback.
• Measure the impact of the offering, using data to inform continuous improvement.

Education and Experience:

• Bachelor's or Master's degree in Business, Engineering, Computer Sciences, or equivalent experience.
• 10+ years of professional experience, ideally at a software company
• 5+ years of experience in software product management

Knowledge and Skills:

• Experience launching a v1 product for a software company, ideally a B2B SaaS product.
• Ability to proactively imagine GenAI solutions and opportunities.
• Background in creating and managing a software product roadmap.
• Ability to analyze data and insights to make informed decisions about product development and enhancements.
• Capacity to think strategically about the big picture while also focusing on the tactical details of the module.
• Strong communication skills, capable of articulating complex ideas and collaborating effectively with diverse teams.
• Passion for understanding and meeting the needs of users, particularly IT Directors, to enhance their experience and productivity.
• Able to navigate through ambiguity and act decisively to realize team goals.

About HP

You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you. So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.