2024 Intern - Voice of the Customer Data Analyst

Key Skills

Data Analytics, Data science techniques, Microsoft-Excel, PowerBI, Python Programming, R Programming, SQL, Tableau

Job Description

As a Voice of the Customer (VoC) Analyst Intern, you will play an important role in aggregating, classifying, and interpreting customer feedback to drive actionable insights for the organization. Your main responsibility will be to consolidate and analyze customer data from various sources, such as customer calls, surveys, customer reviews, and other feedback channels. You will collaborate to provide valuable insights that contribute to improving customer experience, products, and services.

Key Responsibilities:

Data Collection and Analysis:

Collect and consolidate customer data from various sources, ensuring data accuracy and completeness. Use data analysis tools and techniques to process large datasets effectively. Analyze customer feedback and sentiment to identify trends, patterns, and potential issues.

Insights and Reporting:

Generate regular and ad-hoc reports to communicate key insights and findings to collaborators. Provide concrete recommendations to relevant teams for addressing customer needs and challenges. Develop data visualizations, charts, and graphs to present data in a concise and understandable manner.

Continuous Improvement:

Monitor customer feedback trends over time and track the impact of implemented improvements. Suggest improvements to data collection and analysis processes to improve the effectiveness of VoC programs.

Cross-functional Collaboration:

Work closely with Category experts to develop metrics and reporting strategies to integrate VoC insights into Adobe decision-making processes.

Stay Updated on Industry Trends:

Stay on top of industry trends and best practices in VoC data analysis and customer experience management.

Qualifications and Requirements:

• Pursuit of a bachelor's degree in business, Marketing, Statistics, Data Science, or a related field.

• Proficiency in data analysis, preferably with a focus on customer data and insights.

• Proficiency in data analysis tools such as Excel, SQL, or statistical software (e.g., R, Python).

• Experience with data visualization tools (e.g., Tableau, Power BI) to create compelling reports and dashboards a plus.

• Familiarity with customer feedback platforms and VoC programs is a plus.

• Strong analytical and problem-solving skills, with the ability to draw practical insights from complex data sets.

• Superb communication and presentation skills to effectively convey findings to both technical and non-technical stakeholders.

• Detail-oriented, with a commitment to data accuracy and quality.

• Ability to work independently and as part of a team, managing multiple projects and deadlines.

The role of a Voice of the Customer Data Analyst Intern is vital in understanding customer sentiments and needs. By using data analysis and interpretation skills, you contribute to enhancing the overall customer experience and drive continuous improvements in products and services.

If you’re looking to make an impact, Adobe’s the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $45.00 -- $55.00 hourly. Your recruiter can share more about the specific pay rate for your job location during the hiring process.