Assistant Manager, Project Delivery – D&A

Key Skills

Aartificial intelligence, Agile methodologies, Azure, Data Analytics, Data science techniques, Machine learning techniques, Microsoft Office suites, PowerBI, Project management, Python Programming

Job Description

ABOUT UNIOPS:

Unilever Operations (UniOps) is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit.

About D&A – Context and Vision

Digital technology is transforming business, creating huge amounts of data. Our belief is that those companies that can truly harness data and deploy analytics at scale, will be those that succeed in the future.

Our vision is to elevate data and data use across Unilever, to transform Unilever into a Data-Intelligent enterprise, where every decision and action is powered by the best data and advanced analytics (AI) to deliver on our business goals. It’s about empowering our employees, helping them to make smarter and faster decisions and freeing up their capacity to focus on growth and the decisions that matter. Decisions about our categories, brands, channels, key markets, and our people.

We are helping to lead Unilever into the Future of Work, combining the best of human intelligence and machine through data-intelligent decision-making.

Who we are and what we do.

We are a passionate team of over 350 data experts, data scientists, information experts, technical specialists, and business analysts. We operate as ‘One D&A’, made up of Global engagement and expertise teams, based in our key hubs including India, the UK, and US, and local UniOps in Market D&A teams, based in our key markets. Together, we combine the best of global for scale and efficiency, and local for intimacy and impact.

‘We are in the midst of a paradigm shift where the intelligence of machines will complement human ingenuity to do good, do better and smarter – Sanjiv Mehta, Unilever President, South Asia.

Our key objectives as D&A are to:

Set the Unilever data strategy and lay the foundations to maximise the value of our data​. Deliver the connected Data Platform to accelerate access to integrated and trusted data at scale across the company for analytics and decisions​. Embed core data and analytics capabilities, leading to automation, AI, and Big Data to boost Unilever’s decision intelligence. Lead the Data and Analytics Culture to build a future-fit workforce that values and adopts data-intelligent decision-making across all levels.

We are also passionate about powering our growth with purpose, building a diverse and inclusive team and culture, for example through our #WomenInData program, and continuing to innovate in the use of data and AI to meet our sustainability goals.

Role Profile

We are looking for an enthusiastic and bright candidate to become a part of our team and work closely with our partners and stakeholders to deliver superior analytical capabilities and reporting solutions. The position entails collaborating with the designated engagement partners to consistently address the information and decision-making requirements of diverse business stakeholders at Unilever. This role may involve direct interaction with stakeholders (WL3+) engaging on multiple processes that impact ilstakeholders, both directly and indirectly, daily throughout the reporting period.The position also entails collaborating on strategic projects & insights, leveraging the information and data ecosystem.

Key Accountabilities

• OTIF Delivery of BAU: Accountable for delivery of automated reports by the team ensuring timeliness and accuracy of information as per the agreed and signed SLAs. Responsible for adherence to Unilever Control and compliance policies.
• Operations management: Review and ensure that the standard operating procedures (SOP) and Flow charts are being followed in the operational process, and that the issue logs maintained by the team are addressed.
• Process and Report Simplification and Optimisation: Drive process improvements for simplification and standardization of information. Evaluate existing business reporting and find opportunities for improvements that enable stakeholders to make impactful data-backed decisions.
• Team and Performance Management: Lead and develop a team comprising of 10+ members. Responsible for the performance management, capability development and appraisal of the direct reports.
• Responsible for inducting new members of the team by putting them through the required familiarization and training programmes.
• Mentor team on continuous improvement which will includes -
• Improved ways of working
• Simplification and Standardization
• Design Thinking and Agile Scrum training
• Stakeholder management: Ensure adherence to SLA and drive user satisfaction. Engage with global stakeholders through regular customer governance calls for BAU (Business as Usual) deliveries; including review of customer scorecards, understand customer feedback and incorporate them back in the BAU processes.
• Transition of operational processes and change management: Co-ordinate the transition of operations/reports/processes from business users to the UniOps team with thorough review of the E2E operations, developing local capabilities and collaborating with various stakeholders for opportunities for automation/simplification.
• Delivering on Productivity and Financial Targets for D&A – Information and Automation Factory

All About You

We are looking for someone with agility, experience in business analysis and an understanding of the corporate centre and markets with a passion for problem solving, ability to work under uncertainty and craft solutions in a collaborative manner. Someone who possesses strong business acumen and has a passion for high performance. We encourage you to apply if you meet 80% or more of what we’re looking for. We understand not everyone will meet all the requirements, but you might have skills we didn’t know we need!

Essential Experience

Preferable: 

• 6 to 8 years of relevant experience.
• Understanding of Financial and Accounting Concepts.
• Expert in MS Office tools especially Advanced excel and PowerPoint skills.
• Prior experience in managing a large team.
• Business acumen - Understanding of business drivers, processes and metrics for the finance, supply chain or market function.
• Effective & clear communication skills including presentations to senior stakeholders.
• Proficient understanding of SAP operational methodologies.
• Knowledge of advanced data transformation/visualisation tools like – Python, Power BI would be added advantage.
• Comprehensive understanding of Cross-functional KPIs, Commercials and P&L

Education:

• Professional qualification in Finance/Supply chain/Marketing (Ex: Chartered Accountant, MBA – Finance/Marketing)

Desirable Experience

• Experience in modelling multiple & complex data sets to run business analysis and generate insights.
• Ability to think critically and examine all angles of a situation before making a recommendation.
• Knowledge of design thinking and passion for problem solving and answering business questions with data and technology.
• Exposure to data science capabilities like Machine Learning, Statistical modelling, Optimisation techniques and tools and Data science platform tools e.g., MS Azure, Databricks a plus

Key Skills Required

• Project Management
• Operations Management
• Reporting & Analysis
• Process Improvement
• Service-Level Agreements (SLA) Management
• Vendor Management
• Recruitment and training
• Cross-functional expertise

OTHER SKILLS:

• Excellent communication, active listening and presentation skills and ability to communicate effectively with all levels in the organisation.
• Passion for delivering service excellence; and developing a culture of easy to do business with, where customer’s needs are anticipated.
• Highly analytical mind-set with strong ability to identify, troubleshoot, problem solve and resolve issues. Passion for simplification and continuous improvement.
• Strong people skills with the ability to collaborate with team members to understand and develop technology solutions for business needs.
• Organised, strong time management skills and ability to prioritise multiple tasks to meet established deadlines.
• Team-player who is a proactive self-starter, with the ability to work independently.
• Ability to influence team members to enhance overall performance of the team.
• Strong ethical standards regarding the handling of confidential personal and business information
• Ability to work quickly and accurately, especially under pressure; and within a cross-culture and global environment.
• Ability to work with a broad, virtual team and be able to handle transitions.
• Identifying potential risk, document & identify appropriate remediation activities as part of risk governance framework.
• Experience/exposure to Information Management tools like SAP BW is desirable.

Professional Skills (foundation/practitioner/mentor)

• Business Acumen - practitioner

• Data & Analytics – practitioner

• Business Partnering – foundation

• Agile framework - foundation

• Project Management & Collaboration – practitioner

Leadership Skills

• Demonstrates strong Inner game:
• Strong Design Thinking/Agility and innovation mindset – intellectually curious, constantly looking to develop, embraces change with sense of urgency and enjoys positively challenging status quo.
• Personal drive and ability to inspire and engage others towards action.
• Personal mastery –emotionally resilient; always bringing the best of themselves.
• Demonstrates great Outer game:
• Credible business acumen – shows understanding of business, commercials, and performance metrics. Has gravitas to effectively influence senior stakeholder within a functional and business context.
• Encourages experimentation, bringing the outside in, and intelligent risk taking.
• Brings the voice of the consumer and internal customer into everything they do.
• Passion for high performance – creating motivation and focus to drive execution at speed.
• A talent catalyst – encouraging collaboration and inclusivity, empowering teams to be their best.

What do we offer:

From our foundation, Unilever has been a purpose-driven company. Today, our purpose is to make sustainable living commonplace. We are working to create a brighter future every day with brands and services that help people feel good, look good and get more out of life. That includes us – the people who work for Unilever, as well as the world around us. Unilever’s flexible rewards and benefits are designed to help us all have sustainable households, for whatever life stage you are at now and in the future.

These include:

• Great work environment
• Flexible work environment built on trust and autonomy.
• Pension scheme
• Employee Assistance Program for you and your family
• Well-being hub with access to benefits such as Healthcare, eye tests, health checks, occupational physio

We are a key advocate of well-being and offer a variety of support for our people including hubs, programmes, and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.

And last but certainly not least - the chance to be a part of a dynamic team with the backing of the globally renowned Unilever brand.

Our commitment to Equality, Diversity & Inclusion

Diversity at Unilever is about inclusion, embracing differences, creating possibilities, and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing the development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Reasonable Adjustments

Unilever embraces diversity and encourages applications from people with a disability. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. Candidates will be asked at the time of their application if any support or reasonable adjustments to complete their application and any subsequent recruitment journey with us at Unilever.