SaaS Delivery Manager

Key Skills

Aartificial intelligence, Agile methodologies, Apache Hadoop, Azure, Content Management System, Data Analytics, Data Lake, Data science techniques, DevOps, Effective communication skills, Employee life cycle, IT, SaaS

Job Description

ABOUT UNIOPS:

Unilever Operations (UniOps) is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit.

Business Background

UniOps’ purpose unleashes the power of people, experiences, technology, data, and performance to deliver experiences that grow, fuel, and protect Unilever and our stakeholders.

The Data and Analytics (D&A) team plays a critical role in driving Unilever’s Growth and Fuel for Growth, empowering our people to make smarter and faster decisions to unlock value. Our vision is to transform Unilever to become truly Data Intelligent, delivering superior performance through data-driven decisions.

About D&A – Context and Vision

Digital technology is transforming business, creating huge amounts of data. Our belief is that those companies that can truly harness data and deploy analytics at scale, will be those that succeed in the future.

Our vision is to elevate data and data use across Unilever, to transform Unilever into a Data-Intelligent enterprise, where every decision and action is powered by the best data and advanced analytics (AI) to deliver on our business goals. It’s about empowering our employees, helping them to make smarter and faster decisions and freeing up their capacity to focus on growth and the decisions that matter. Decisions about our categories, brands, channels, key markets, and our people.

We are helping to lead Unilever into the Future of Work, combining the best of human intelligence and machine through data-intelligent decision-making.

Who we are and what we do

We are a passionate team of over 350 data experts, data scientists, information experts, technical specialists, and business analysts. We operate as ‘One D&A’, made up of Global engagement and expertise teams, based in our key hubs including India, the UK, and US, and local UniOps in Market D&A teams, based in our key markets. Together, we combine the best of global for scale and efficiency, and local for intimacy and impact.

‘We are in the midst of a paradigm shift where the intelligence of machines will complement human ingenuity to do good, do better and smarter – Sanjiv Mehta, Unilever President, South Asia

Our key objectives as D&A are to:

Set the Unilever data strategy and lay the foundations to maximise the value of our data​. Deliver the connected Data Platform to accelerate access to integrated and trusted data at scale across the company for analytics and decisions​. Embed core data and analytics capabilities, leading to automation, AI, and Big Data to boost Unilever’s decision intelligence. Lead the Data and Analytics Culture to build a future-fit workforce that values and adopts data-intelligent decision-making across all levels.

We are also passionate about powering our growth with purpose, building a diverse and inclusive team and culture, for example through our #WomenInData program, and continuing to innovate in the use of data and AI to meet our sustainability goals. 

Role Profile

This role will focus on partnering with SaaS vendors to deliver SaaS Analytical solutions including supporting existing key SaaS solutions. i.e. Graph and TPO. Graph Analytics brings the relationships between complex data sets and helps to visually map the data connections and accelerates business decisions. TPO is intended to help the business make more effective decisions in the in the areas of Net Revenue Management (NRM) and Promotion planning within the iOPS program. The role will be expected to blend the expertise of SaaS Products Assessment, Vendor Management, Data Provision, Product Implementation and govern resilient, performant, cost effective solutions by design.

To be successful, the candidate should thrive in partnering with multi-disciplinary teams including data & technology teams, business teams and our product partners to drive the delivery of Analytics powered solutions on time and within budget.

Key Accountabilities

• Vendor Assessment, Running POCs and onboarding vendors.
• Work with the project squad members to break requirements into sprints and project manage the sprint delivery.
• Work with Vendor Team and Delivery partner to deliver planned sprints.
• Owns the overall Tech Delivery plan with sprint plan.
• Engage third parties & manage resources for delivery.
• Monitor third-party delivery quality to ensure it meets with Solution Factory & Unilever standards and ensure suitable handover to SaaS XOPS.

All About You

We are looking for someone with agility as a talent catalyst. They must have a strong sense of purpose and are passionate about leading from within to bring out the best in others.

We encourage you to apply if you meet 80% or more of what we’re looking for below. We understand not everyone will meet all the requirements, but you might have skills we didn’t know we need!

Essential Experience

• 10+ years of experience in Solutions & products delivery in multi-vendor environment, delivering large and complex global projects.
• Bachelor's degree in a professional or management discipline
• Experience and deep understanding of SaaS/Agile/DevOps development lifecycle from conception to delivery in Data & Analytics area
• Delivery experience of SaaS solutions in the analytical space with Negotiation and influencing skills.
• Technical knowledge on Cloud based data and analytics tools and technologies, specifically Azure and Data Lake Store.
• Tech Delivery knowledge to enable interactions with a multi-disciplinary IT team, including knowledge of vendor management, security management, quality assurance, Delivery and BAU management.
• Good understanding of current and emerging Cloud technologies in Information management, and their potential business impact
• Thorough understanding of applicable standards and procedures including technical, quality, safety and financial matters across all areas of service delivery

Desirable Experience

• Professional certification (Agile methodologies, PMI, ITIL, CSM etc.) is a Plus
• Domain expertise in Graph and Trade Promotion Optimisation.
• Experience in Vendor selection, RFP, RFQ and POC deliveries
• Working knowledge in any of D&A technicalities such Informatica, ADF, ADLS, Hadoop etc

Key Skills Required

• Possesses highly effective analytical thinking to develop solutions, make recommendations, or propose action plans.
• Excellent verbal, written and interpersonal communication skills to effectively run project communications and partner expectations at all levels of the organization.
• Makes reasonable judgments quickly and adjusts thinking to assimilate new information.
• Ability to learn new tools, technologies and process quickly.

Leadership Skills

• Demonstrates strong Inner game:
• Strong Design Thinking/Agility and innovation mindset – intellectually curious, constantly looking to develop, embraces change with sense of urgency and enjoys positively challenging status quo
• Personal drive and ability to inspire and engage others towards action
• Personal mastery –emotionally resilient; always bringing the best of themselves
• Demonstrates great Outer game:
• Credible business acumen – shows understanding of business, commercials and performance metrics. Has gravitas to effectively influence senior stakeholder within a functional and business context
• Encourages experimentation, bringing the outside in, and intelligent risk taking
• Brings the voice of the consumer and internal customer into everything they do
• Passion for high performance – creating motivation and focus to drive execution at speed
• A talent catalyst – encouraging collaboration and inclusivity, empowering teams to be their best