Insights and Analytics Officer

Allianz
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Job Description

Responsibilities of the Role 

  • Works with business units and service journey owners to provide data, insights, and recommendations that will help shape business decisions.
  • Applies advanced analytics and statistical techniques to aid analysis and report creation.
  • Primarily responsible for the creation and maintenance of the Market Management Dashboard which contains all relevant metrics to Brand, Digital Marketing performance, PR media values, and Customer Experience (e.g. CSAT, NPS, etc.).
  • Collaborates with market research firms on quantitative and qualitative research (e.g., market research, mystery shopping exercise, brand awareness studies, concept testing, Focus Group Discussions, In-depth Interviews, surveys, etc.)
  • Works closely with the Head of CX and Analytics in designing an end-to-end comprehensive customer experience journey backed by data to improve Customer Lifetime Value (CLV)
  • Leads the preparation of recurring reports (e.g., Voice of the Customer (CSAT), NPS, customer and policy count growth, etc.)

Requirements for the Role

  • With 3 to 5 years working experience in Data Science / Data Analytics
  • Graduate of bachelor’s degree in Statistics, Mathematics, Engineering, or similar courses
  • Advanced proficiency in analytical tools such as database querying (SQL, Python), visualization tools (e.g., Power BI, Tableau), and programming languages (Python, R)
  • With expertise in Predictive and Propensity Modelling
  • Preferably with experience in managing research projects such as consumer behavior studies, FGDs, concept and ad test, etc.
  • Strong ability to process large data sets and capability to translate data into powerful insights.
  • Experience in life insurance is preferred but not required.

34006 | Data & Analytics | Professional | Allianz Philippines | Full-Time | Permanent

Company Info.

Allianz

Since 1890, all around the globe, we at Allianz have been working hard to secure people’s lives and to give courage to our customers for what’s ahead. We are a diverse community of experts delivering outstanding insurance and asset management products in more than 70 countries. We are actuaries, advisors and service agents; underwriters, lawyers, marketing and technology experts.

  • Industry
    Business Services
  • No. of Employees
    155,411
  • Location
    Munich, Germany
  • Website
  • Jobs Posted

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