Customer Success Architect

Key Skills

AWS, Azure, Big Data Technology, Data Analysis, Design, Effective communication skills, Environmental, Google Cloud Platform (GCP), IT, Machine learning techniques, Management, SAP

Job Description

The CSM is on a mission to proactively guide customers in amplifying the consumption of HPE solutions, achieving increased metering outcomes, and ensuring realizing the maximum value from their investment. They engage and manage the post-sales relationship with the customers, by identifying and helping close opportunities that expand HPE’s portfolio reach within each customer, while delivering incremental business value and an outstanding experience.

Your Key Responsibilities:

• Successfully onboard and help customers define and achieve their adoption success criteria by providing proactive recommendations and advice.
• Engage with a business-led outcome focused mindset in amplifying value of our offerings.
• Partner with Advisory and Professional services to accelerate adoption and consumption outcomes.
• Advocate for innovation and early adoption of cloud technologies.
• Capture the capabilities of HPE’s offerings and identify gaps as related to customer use cases through a closed loop process for each step of the engagement life cycle.
• Identify expansion opportunities for Sales to drive account growth.
• Contribute internally within HPE, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert and mentor for specific technical or process areas.
• Ensure customers are receiving consistent experience throughout the lifecycle of doing business with HPE.

About You:

• 5+ years of minimum experience in customer success, technical account management, professional services, and/or presales technical consultant preferably within an enterprise cloud environment (Cloud Hybrid Datacenters, Azure, AWS, or GCP highly preferred).
• Technical ability to drive workload-led conversations in accelerating adoption/consumption outcomes with customers is highly desirable - for example: SAP HANA, VM/Containers, Machine Learning, Big Data, Backup & Protection, High Performance Computing and VDI.
• Ability to partner with customer to develop and plan accelerating projects from PoC/MVP to production.
• Experience within the Telecommunication industry is highly advantageous.
• Ability to develop and execute a success plan jointly with customers to deliver faster time to adoption and value of the offerings.
• Competent comprehension of enterprise architecture and strategic business drivers.
• Direct experience with a variety of independent software vendors.
• Ability to engage and communicate at all levels within the customer account (C-level, VP, Directors, CTOs, developers, IT admins et all).
• Ability to work in a team and demonstrate “we” instead of “me”, with a strong passion for exceeding customer expectations.
• Able to demonstrate strong business acumen and technical aptitude, and ability to diagnose business challenges into actionable, measurable plans or initiatives.
• Bachelor's degree or equivalent in a technology-related discipline; computer science or engineering is a plus.

Join us and make your mark!

We offer:

• A competitive salary and extensive social benefits
• Diverse and dynamic work environment
• Work-life balance and support for career development
• An amazing life inside the element! Want to know more about it?

Then let’s stay connected!

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Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Objectives, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Loyalty, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning (+ 10 more)

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.