Manager, UX Research Policy and Compliance Programs

Meta Platforms, Inc.
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Job Description

The Research Operations team builds global programs that power research practice and grow the researcher community. Our Research Program Managers (RPMs) provide structure and efficiency by identifying needs and strategic opportunities that help the Research Team scale. We build strategic systems, champion culture, and advocate for research through cross-functional partnerships to achieve strong long-lasting outcomes. This management role will support a team of RPMs working across Meta UX Research to empower the organization to execute compliant research via policy development and Research Review. Our policy and compliance RPMs work to proactively identify pain points and gaps in existing policy frameworks to produce innovative solutions. They develop efficient compliant systems and work with teams to implement these across the organization. In this role you must be able to articulate the vision of the team to cross-functional partners and be a strong advocate for the role of program management. This will require working closely with stakeholders across the UX Research function in addition to Legal, Policy, and Privacy orgs. We are looking for someone to scale operations, grow our talent, and develop robust processes and standards to enable our companywide UXR compliance success. The ideal candidate will bring thought leadership and creative solutions to a growing organization. We are looking for a leader that values collaboration and is well experienced with building influence in cross-functional partnerships, proactively identifying and solving complex operational gaps. To succeed in this role, you will need to be able to thrive in a flat, fast-moving environment. This person will need to think strategically, adapt quickly, and rapidly earn credibility and trust with all levels of the organization.

Manager, UX Research Policy and Compliance Programs Responsibilities

  • Support a team of Research Program Managers (RPMs) that manage compliance and Research Review programs from planning to execution for the Meta UXR function. Coach and mentor the team, playing an active role in developing expertise and guiding professional growth for each unique person
  • Oversee Audits and Risk Assessments led by External and Internal Audits using a risk-based approach to address high risk areas for Meta
  • Design and maintain scalable organization by clearly communicating and documenting the team’s roadmap, objectives, roles, responsibilities, and desired outcomes to internal cross-functional stakeholders
  • Build meaningful cross-functional relationships across UX Research, Legal, and various stakeholder groups, leveraging those relationships to inform problem solving and identify key opportunities to improve our team's focus and velocity
  • Communicate cross-functionally and drive compliance efforts and awareness, building consensus and leading teams to solutions
  • Make appropriate tradeoffs to optimize time-to-release. Ensure we are resourcing both the short term needs as well as looking ahead and planning for the next big challenge
  • Monitor for and respond to new regulatory developments and issues that may pose compliance risk, guiding teams in the development of a risk-based and coordinated response
  • Promote a culture of compliance, proactively engaging partners to educate them on compliance concerns, understand their business objectives

Minimum Qualifications

  • 12+ years of relevant Program or Project Management experience - establishing programs, supporting teams, and developing relationships in a compliance, policy, or regulatory environment
  • 3+ years of direct management experience
  • Proven track record of successfully managing strategic and operationally complex projects with cross-functional teams to deliver results
  • Experience managing high-impact, time sensitive escalations and driving alignment by facilitating stakeholder conversations
  • Track record of supporting cross functional teams
  • Demonstrated leadership and vision in driving communication throughout all levels of the organization
  • Experience scaling programs and operations in a tech environment

Preferred Qualifications

  • 1+ years of experience with risk management, data privacy, policy, security, and data governance in an information technology environment, as well as monitoring, audit or effectiveness testing
  • Experience defining and tracking support metrics and implementing programs to improve operational performance
  • Knowledge of research process and strategy
  • Experience working at a tech company or with tech clients
  • Experience working with an assessor

Company Info.

Meta Platforms, Inc.

Meta Platforms (formerly known as Facebook Inc.) is a large technology company that was founded in 2004 by Mark Zuckerberg and several of his college roommates. The company is based in Menlo Park, California, and is primarily known for its flagship social media platform, Facebook. In addition to its consumer-facing products, Meta Platforms also offers a range of advertising and marketing services to businesses and organizations.

  • Industry
    Advertising,Consumer electronics,Social media Company,Artificial intelligence
  • No. of Employees
    76,000
  • Location
    1 Hacker Way, Menlo Park, CA 94025, USA
  • Website
  • Jobs Posted

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