Premier Partner Operations Specialist
Meta Platforms, Inc.-
Job Type
Full Time -
Experience
4-6 year -
Salary
$66,997 - $105,000 / Year -
Location
Sunnyvale, CA, USA -
Job Function
-
Industry
Information Technology -
Qualification
Key Skills
Analytical and Problem solving, Data science techniques, Effective communication skills, Operations, Optimization
Job Description
We are seeking a Specialist to join the Premier Partner Operations team for a unique role that encompasses both Support and Protection. This individual will be responsible for managing the support process, quality, reporting, escalations and communication of a key Meta product as well as support the protection efforts of a key cohort. You will leverage data tools and other sources of feedback to identify themes and deliver User solutions at scale. You will work cross-functionally with teams within Meta to improve user experiences.
Premier Partner Operations Specialist Responsibilities
- Respond to user inquiries with high quality, speed, empathy and accuracy
- Communicate and collaborate cross-functionally in order to lead Partner issue resolution across teams, and troubleshoot quickly and effectively to drive resolution
- Become an expert in the support experience for users
- understand and resolve their inbound product questions and issues
- Investigate escalations from internal stakeholders and lead them to resolution
- Develop and share deep expertise on a key Meta product
- Make informed recommendations to improve user experience with Meta’s products, supporting workflows, and address areas for product support optimizations
- Identify trends and develop solutions to optimize team workflows, introduce new processes and improve partner experience
- Identify and resolve fraud trends impacting our users
- Proactively investigate, troubleshoot, and resolve sensitive escalations
- Develop strong cross-functional partnerships with partnerships, policy, legal, engineering, data science, product management and other operational teams at Facebook in order to implement optimal integrity solutions
- Ability for up to 16 hours a month to work on weekend and holiday shifts
Minimum Qualifications
- 3+ years of experience in a support function working directly with clients or users
- Experience communicating issues, risks and paths to resolution in a clear and effective manner
- Experience working with global teams
- Resilient mindset - thrives over changing priorities and ever changing knowledge
- Proven problem-solving and analytical skills
- Attention to detail - experience following strict set of operational steps
Preferred Qualifications
- BA or BS Degree
- Experience in a fast-paced, corporate environment
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
$66,997/year to $105,000/year + bonus + equity + benefits
Individual pay is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base salary, Meta offers benefits. Learn more about benefits at Meta.
Company Info.
Meta Platforms, Inc.Meta Platforms (formerly known as Facebook Inc.) is a large technology company that was founded in 2004 by Mark Zuckerberg and several of his college roommates. The company is based in Menlo Park, California, and is primarily known for its flagship social media platform, Facebook. In addition to its consumer-facing products, Meta Platforms also offers a range of advertising and marketing services to businesses and organizations.
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IndustryAdvertising,Consumer electronics,Social media Company,Artificial intelligence
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No. of Employees76,000
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Location1 Hacker Way, Menlo Park, CA 94025, USA
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Website
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Jobs Posted
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Meta Platforms, Inc.Burlingame, CA, USA
6-8 year
Associate General Counsel, Product & Privacy
Meta Platforms, Inc.Washington D.C., DC, USA
10-12 year
Fundamental AI Research Scientist, Core ML - FAIR
Meta Platforms, Inc.San Francisco, CA, USA
4-6 year
Software Engineering Manager - GenAI Media Editing
Meta Platforms, Inc.Menlo Park, CA, USA
10-12 year
Software Engineering Manager - GenAI Media Editing
Meta Platforms, Inc.New York, NY, USA
10-12 year
Software Engineering Manager - GenAI Media Editing
Meta Platforms, Inc.San Francisco, CA, USA
10-12 year
Director, Data Science - Monetization Infrastructure
Meta Platforms, Inc.Menlo Park, CA, USA
8-10 year
Director, Data Science - Monetization Infrastructure
Meta Platforms, Inc.New York, NY, USA
8-10 year
Director, Data Science - Monetization Infrastructure
Meta Platforms, Inc.Bellevue, WA, USA
8-10 year
Director, Data Science - Monetization Infrastructure
Meta Platforms, Inc.Sunnyvale, CA, USA
8-10 year
Research Scientist Manager, Generative AI - LLama
Meta Platforms, Inc.San Francisco, CA, USA
6-8 year
Graphics Software Engineer- Pipeline/Tooling, Reality Labs (Avatars)
Meta Platforms, Inc.Bellevue, WA, USA
6-8 year
Graphics Software Engineer- Pipeline/Tooling, Reality Labs (Avatars)
Meta Platforms, Inc.Seattle, WA, USA
6-8 year
Graphics Software Engineer- Pipeline/Tooling, Reality Labs (Avatars)
Meta Platforms, Inc.Burlingame, CA, USA
6-8 year
Research Scientist Intern, Generative AI/3D Scene Understanding (PhD)
Meta Platforms, Inc.Sunnyvale, CA, USA
0-2 year
Research Scientist Intern, Generative AI/3D Scene Understanding (PhD)
Meta Platforms, Inc.Redmond, WA, USA
0-2 year
Research Scientist Intern, Computer Vision & Multimodal Foundations (PhD)
Meta Platforms, Inc.Menlo Park, CA, USA
0-2 year
Research Scientist Intern, Computer Vision & Multimodal Foundations (PhD)
Meta Platforms, Inc.New York, NY, USA
0-2 year
Research Scientist Intern, Computer Vision & Multimodal Foundations (PhD)
Meta Platforms, Inc.San Francisco, CA, USA
0-2 year
Research Scientist Intern, Computer Vision & Multimodal Foundations (PhD)
Meta Platforms, Inc.Seattle, WA, USA
0-2 year
Research Scientist Intern, Video Recommendations (PhD)
Meta Platforms, Inc.Bellevue, WA, USA
0-2 year
Research Scientist Intern, Video Recommendations (PhD)
Meta Platforms, Inc.Menlo Park, CA, USA
0-2 year
Visiting Researcher, AI Mentorship Program, Modern Recommendation Systems
Meta Platforms, Inc.New York, NY, USA
2-4 year
Fundamental Multimodal Research Scientist - Generative AI
Meta Platforms, Inc.Menlo Park, CA, USA
2-4 year
Visiting Researcher, AI Mentorship Program, Modern Recommendation Systems
Meta Platforms, Inc.San Francisco, CA, USA
2-4 year
Visiting Researcher, AI Mentorship Program, Modern Recommendation Systems
Meta Platforms, Inc.Seattle, WA, USA
2-4 year
Fundamental Multimodal Research Scientist - Generative AI
Meta Platforms, Inc.San Francisco, CA, USA
2-4 year
Fundamental Multimodal Research Scientist - Generative AI
Meta Platforms, Inc.Seattle, WA, USA
2-4 year
Fundamental Multimodal Research Scientist - Generative AI
Meta Platforms, Inc.New York, NY, USA
2-4 year
Fundamental Multimodal Research Scientist - Generative AI
Meta Platforms, Inc.Bellevue, WA, USA
2-4 year
Software Engineer - OS Frameworks (Technical Leadership)
Meta Platforms, Inc.Bellevue, WA, USA
10-12 year
Applied Multimodal Research Scientist - Generative AI
Meta Platforms, Inc.New York, NY, USA
2-4 year
Applied Multimodal Research Scientist - Generative AI
Meta Platforms, Inc.Menlo Park, CA, USA
2-4 year
Applied Multimodal Research Scientist - Generative AI
Meta Platforms, Inc.Seattle, WA, USA
2-4 year
Applied Multimodal Research Scientist - Generative AI
Meta Platforms, Inc.Bellevue, WA, USA
2-4 year
Software Engineer - OS Frameworks (Technical Leadership)
Meta Platforms, Inc.New York, NY, USA
10-12 year
Software Engineer - OS Frameworks (Technical Leadership)
Meta Platforms, Inc.Burlingame, CA, USA
10-12 year
Software Engineer - OS Frameworks (Technical Leadership)
Meta Platforms, Inc.Seattle, WA, USA
10-12 year
Software Engineer - OS Frameworks (Technical Leadership)
Meta Platforms, Inc.Redmond, WA, USA
10-12 year
Software Engineer - OS Frameworks (Technical Leadership)
Meta Platforms, Inc.United States
10-12 year
Research Scientist Intern, Speech & Audio Technologies (PhD)
Meta Platforms, Inc.London, UK
0-2 year
Research Scientist, 3D Computer Vision & Machine Learning (PhD)
Meta Platforms, Inc.London, UK
2-4 year
Data Engineer, Analytics
Meta Platforms, Inc.Austin, TX, USA; Bellevue, WA, USA; Boston, MA, USA; Burlingame, CA, USA; Durham, NC, USA; Fremont, CA, USA; Los Angeles, CA, USA; Menlo Park, CA, USA; New York, NY, USA; Redmond, WA, USA; San Francisco, CA, USA; Seattle, WA, USA; Sunnyvale, CA, USA; United States; Washington D.C., DC, USA
4-6 year
Data Engineer, Product Analytics
Meta Platforms, Inc.Austin, TX, USA; Bellevue, WA, USA; Burlingame, CA, USA; Fremont, CA, USA; Los Angeles, CA, USA; Menlo Park, CA, USA; New York, NY, USA; Redmond, WA, USA; San Francisco, CA, USA; Seattle, WA, USA; Sunnyvale, CA, USA; Washington D.C., DC, USA
4-6 year
Research Scientist, Machine Learning (PhD)
Meta Platforms, Inc.Bellevue, WA, USA; Boston, MA, USA; Burlingame, CA, USA; Los Angeles, CA, USA; Menlo Park, CA, USA; New York, NY, USA; Seattle, WA, USA; Sunnyvale, CA, USA; United States; Washington D.C., DC, USA
0-2 year
Research Scientist, Systems and Infrastructure (PhD)
Meta Platforms, Inc.Bellevue, WA, USA; Boston, MA, USA; Los Angeles, CA, USA; Menlo Park, CA, USA; New York, NY, USA; Redmond, WA, USA; San Francisco, CA, USA; Seattle, WA, USA; Sunnyvale, CA, USA; Washington D.C., DC, USA
4-6 year
Data Scientist, Reality Labs Sales Analytics
Meta Platforms, Inc.Bellevue, WA, USA; Burlingame, CA, USA; Chicago, IL, USA; Fremont, CA, USA; Menlo Park, CA, USA; New York, NY, USA; San Francisco, CA, USA; Seattle, WA, USA; Sunnyvale, CA, USA; United States
4-6 year
Software Engineer, Machine Learning - Monetization
Meta Platforms, Inc.Bellevue, WA, USA; Boston, MA, USA; Burlingame, CA, USA; Fremont, CA, USA; Menlo Park, CA, USA; New York, NY, USA; Redmond, WA, USA; San Francisco, CA, USA; Seattle, WA, USA; Sunnyvale, CA, USA
4-6 year
Software Engineer - ML Systems (Technical Leadership)
Meta Platforms, Inc.Bellevue, WA, USA; Boston, MA, USA; Burlingame, CA, USA; Los Angeles, CA, USA; Menlo Park, CA, USA; New York, NY, USA; Redmond, WA, USA; Seattle, WA, USA; United States
2-4 year
Program Analyst - Publishing Services
Meta Platforms, Inc.Austin, TX, USA; Bellevue, WA, USA; Boston, MA, USA; Chicago, IL, USA; Los Angeles, CA, USA; Menlo Park, CA, USA; New York, NY, USA; Seattle, WA, USA; Sunnyvale, CA, USA
6-8 year
Software Engineer (Leadership) - Machine Learning
Meta Platforms, Inc.Bellevue, WA, USA; Boston, MA, USA; Los Angeles, CA, USA; Menlo Park, CA, USA; New York, NY, USA; San Francisco, CA, USA; Seattle, WA, USA; Sunnyvale, CA, USA; United States
8-10 year
Postdoctoral Researcher, Artificial Intelligence (PhD)
Meta Platforms, Inc.Bellevue, WA, USA; Boston, MA, USA; Menlo Park, CA, USA; New York, NY, USA; Pittsburgh, PA, USA; San Francisco, CA, USA; Seattle, WA, USA; United States
0-2 year
Research Engineer, Language - Generative AI
Meta Platforms, Inc.Bellevue, WA, USA; Menlo Park, CA, USA; New York, NY, USA; Redwood City, CA, USA; San Francisco, CA, USA; Seattle, WA, USA; United States
8-10 year
AI Research Scientist - Computer Vision (Technical Leadership)
Meta Platforms, Inc.Boston, MA, USA; Burlingame, CA, USA; Menlo Park, CA, USA; New York, NY, USA; Pittsburgh, PA, USA; Redmond, WA, USA; Seattle, WA, USA
6-8 year
Research Scientist Intern, Graph Science and Statistics Research (PhD)
Meta Platforms, Inc.Menlo Park, CA, USA; New York, NY, USA; San Francisco, CA, USA; Seattle, WA, USA
0-2 year
Product Design Director
Meta Platforms, Inc.Bellevue, WA, USA; Burlingame, CA, USA; Los Angeles, CA, USA; Menlo Park, CA, USA; New York, NY, USA; Seattle, WA, USA; United States
10-12 year
Data Scientist, SBG Marketing Science
Meta Platforms, Inc.Austin, TX, USA; Chicago, IL, USA; Los Angeles, CA, USA; Menlo Park, CA, USA; New York, NY, USA; San Francisco, CA, USA; Seattle, WA, USA
4-6 year
Program Manager - Publishing Services
Meta Platforms, Inc.Austin, TX, USA; Boston, MA, USA; Burlingame, CA, USA; Chicago, IL, USA; Menlo Park, CA, USA; Sunnyvale, CA, USA; Washington D.C., DC, USA
6-8 year
Software Engineering Manager, Machine Learning
Meta Platforms, Inc.Bellevue, WA, USA; Burlingame, CA, USA; Menlo Park, CA, USA; New York, NY, USA; Redmond, WA, USA; Seattle, WA, USA
6-8 year
Embedded Software Engineer, Firmware - Reality Labs
Meta Platforms, Inc.Austin, TX, USA; Burlingame, CA, USA; Irvine, CA, USA; Los Angeles, CA, USA; Redmond, WA, USA; San Diego, CA, USA; Sunnyvale, CA, USA
6-8 year
Software Engineer, Language - Generative AI
Meta Platforms, Inc.Bellevue, WA, USA; Menlo Park, CA, USA; New York, NY, USA; Redmond, WA, USA; Seattle, WA, USA; United States
2-4 year
Software Engineer, Computer Vision - Reality Labs
Meta Platforms, Inc.Bellevue, WA, USA; Burlingame, CA, USA; Menlo Park, CA, USA; New York, NY, USA; Redmond, WA, USA; Seattle, WA, USA
4-6 year
Software Engineer, Systems ML
Meta Platforms, Inc.Burlingame, CA, USA; Fremont, CA, USA; Menlo Park, CA, USA; Mountain View, CA, USA; Pittsburgh, PA, USA; Sunnyvale, CA, USA
6-8 year
Fundamental AI Research Scientist, CoreML - FAIR
Meta Platforms, Inc.Boston, MA, USA; Menlo Park, CA, USA; New York, NY, USA; Pittsburgh, PA, USA; San Francisco, CA, USA; Seattle, WA, USA
4-6 year
Software Engineer, Computer Vision
Meta Platforms, Inc.Burlingame, CA, USA; Menlo Park, CA, USA; Redmond, WA, USA; Seattle, WA, USA; Sunnyvale, CA, USA; United States
2-4 year
Lead Counsel, Meta Business Group
Meta Platforms, Inc.Austin, TX, USA; Chicago, IL, USA; Menlo Park, CA, USA; New York, NY, USA; Seattle, WA, USA; Washington D.C., DC, USA
6-8 year
Software Engineer, Computer Vision (Technical Leadership)
Meta Platforms, Inc.Bellevue, WA, USA; Boston, MA, USA; Menlo Park, CA, USA; New York, NY, USA; San Francisco, CA, USA; Seattle, WA, USA
4-6 year
Research Scientist - Ads Long-Term Technology Track
Meta Platforms, Inc.Bellevue, WA, USA; Boston, MA, USA; Menlo Park, CA, USA; New York, NY, USA; San Francisco, CA, USA; Seattle, WA, USA; United States
2-4 year
Product Manager, Leader
Meta Platforms, Inc.Bellevue, WA, USA; Burlingame, CA, USA; Menlo Park, CA, USA; New York, NY, USA; Seattle, WA, USA
8-10 year
AI Applied Research Scientist, Speech Recognition
Meta Platforms, Inc.Seattle, WA, USA; Menlo Park, CA, USA
4-6 year
ASIC Engineer, Architecture
Meta Platforms, Inc.Austin, TX, USA; Menlo Park, CA, USA; Sunnyvale, CA, USA
6-8 year
ASIC Engineer, Design Verification
Meta Platforms, Inc.Austin, TX, USA; Menlo Park, CA, USA; Sunnyvale, CA, USA
6-8 year
Audio Research ML Software Engineer
Meta Platforms, Inc.Burlingame, CA, USA; Redmond, WA, USA; Sunnyvale, CA, USA
4-6 year