Architect - Customer Experience

Key Skills

Algorithms, Analytical and Problem solving, Data structuring, Machine learning techniques, NoSQL, Software Development, SQL

Job Description

The Architect at Hotstar plays a crucial role in defining and architecting products, algorithms, and data systems that are integral to the customer experience. The focus is on leveraging data, metrics, algorithms, and incentives to drive innovation and scalability across the company. This cross-functional position requires collaboration with core software systems throughout the organization.

About the team

Business Team: Customer Experience Engineering Team; 

Sub-team: Discovery (Home, Personalization and Search)

The Customer Experience (CEX) team at Disney+ Hotstar creates delightful experiences for our 150+ million users across multiple countries. We manage the entire customer journey, from signup to personalized content viewing on various devices. Our fast and intuitive experiences cater to different user segments, including mobile and living room viewers. Backed by distributed services, we innovate through experimentation and data-driven decisions.

The Discovery Team focuses on revolutionizing content discovery. We aim to provide users with an intuitive and personalized experience, enabling seamless exploration and enrichment of their interests. Collaborating with developers, data scientists, designers, and curators, we enhance algorithms and recommendation systems. By analyzing user preferences and behaviors, we deliver immersive content discovery. 

Key Responsibilities:

• You will serve as a technical architect for the teams within Discovery charter
• You will ensure the quality of architecture and design of systems
• You will functionally decompose complex problems into simple, straight-forward solutions
• You will develop technical roadmaps, outlining future directions and planned technological advancements
• You will analyze and improve data quality and metrics
• Fully and completely understand system interdependencies and limitations
• You will leverage internal and industry knowledge to make informed design decisions
• You will assist in the career development of team members by mentoring on advanced technical issues and supporting their career growth

Skills & Attributes for success:

• Minimum 13+ years of experience building large scalable systems
• Solid background with hands-on experience as a Principal-level software development engineer
• Strong knowledge of distributed systems
• Proficiency in datastores (SQL, NoSQL) and ability to choose the right technology based on requirements
• Strong knowledge of data structures, algorithms, and designing for performance
• Excellent problem-solving abilities
• Ability to provide technical guidance across backend, frontend, and ML technologies
• Thrive in a highly innovative and fast-paced environment, achieving stretch goals
• Sound business judgment, proven ability to influence others and strong analytical thinking skills
• Extensive experience of mentoring junior engineers to success
• Entrepreneurial spirit and willingness to have fun!

Preferred Education & Experience

• B.Tech/B.E/ Masters or equivalent degree from a reputed college. A minimum of 13 years of professional experience as a backend/full stack developer with hands-on experience on building highly scalable and performant distributed systems
• Any experience in ML, data science or search in B2C(e-commerce, OTT) is a plus

About Us

Disney+ Hotstar is India’s leading streaming platform that has changed the way Indians watch their entertainment - from their favorite TV shows and movies to sporting extravaganzas. With the widest range of content in India, Disney+ Hotstar offers more than 100,000 hours of TV Shows and Movies in 18 languages and coverage of major global sporting events.As a mission-driven organization with a relentless focus on our users, we are dedicated to attracting and retaining world-class talent to drive our success.