Business Process Excellence Lead - Hyper Automation & AI

Key Skills

Aartificial intelligence, Agile methodologies, Algorithms, Automation, Azure, Data Privacy, Data security, Machine learning techniques, Project management, Python Programming, Software Testing

Job Description

Business Process Excellence Lead

105,000. That’s the number of Novartis associates working to reimagine medicine to improve and extend people’s lives. Our medicines are distributed in over 140 countries, reaching nearly 800 million people globally. So come join our curious, diverse, and unbossed Business Process Excellence (BPE) team, and make a real impact on patients’ lives every day!

Novartis is on track to be a pure-play innovative medicines company focusing on alleviating society’s greatest disease burdens. Embedded in the Operations unit of the company, the Business Process Excellence (BPE) team is one of the key enablers of this ambition through an enterprise-wide initiative to strengthen and position Novartis as a process-driven company.

At BPE, we make Operational Excellence central to how we work – simple, seamless, and automated – the Novartis way. Be a part of BPE to accelerate growth at Novartis.

This is a Lead role within the Center of Excellence of BPE, responsible for driving value to Novartis through building and driving standards& method, driving automation initiatives, creating awareness and embedding a culture of innovation across the organization and enabling the BPE and other teams to execute Hyper Automation and AI use cases.

Role would also include building enterprise governance, reusability of bots and codes, building & guiding teams on business value cases, building the community-based Build of HA & AI, leading enterprise governance calls and delivering the Hyper Automation & AI project.

The role would also include partnering with the larger BPE teams, IT automation teams, various vendors etc. It is an opportunity to make a significant difference to our organization.

Technical Aspects: -

• In depth knowledge and hands on experience in Hyper Automation (HA and Artificial Intelligence (AI) for various processes.
• Identifying opportunities to apply HA, AI models and algorithms to support business operations.
• Good understanding of HA & AI infrastructure, Tuning, Testing, validating to ensure accuracy and effectiveness.
• Experience on the Governance AI components of ML/AI to ensure compliance with data privacy and security regulations.
• Recognize future needs and drive strategies and improvement projects accordingly. Building and executing an HA/AI roadmap for businesses and functions.
• Lead functional-technical discussions for Automation projects and have the capability to understand complex technical domains.
• Experience working with new platforms, drive digital transformation initiatives.
• Drive meetings with senior leaders with tangible decision-based outcomes; Collaborate with business, IT, internal and external partners, and vendors.
• Take active part in the development of HA/AI based solutions and liaise with stakeholders to analyse business problems, clarify requirements, and define the scope of the solution.

Diversity & Inclusion / EEO

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

What you’ll bring to the role:

Essential:

• University degree. Further education and experience in Senior manager level experience in a consulting organization. 12 years’ experience leading significant business process, organizational change, operating model and/or process improvement consulting projects.
• 2 years of experience in Hyper Automation (RPA) & AI based solution development. Experience on tools like S4 HANA BAS (Business Application Studio), M 365 Co Pilot, Azure AI, Python etc). Familiarity with data science terminologies.
• Shared services, outsourcing, global sourcing, Lean & Six Sigma Certification (Master Black Belt). Project management, change management, agile. Must have worked in consulting teams in an equivalent internal consulting organization or a major consulting company.
• Experience of regulated environments, particularly the impact in the pharmaceutical industry. Proven experience of working successfully in a collaborative team environment across different cultures, operating with and influencing others to achieve a common objective. Experience with working in an innovation-fueled environment to deliver a solution/product from ideation to deployment.
• Lead functional-technical discussions and deliver value-driven, business-oriented solutions.

Desirable requirements:

• Experience of regulated environments, particularly the impact in the pharmaceutical industry. Experience in the area of capability development or learning is a distinct advantage.
• P&L management in a consulting business. Proficiency in Lean, quality management systems and operational excellence. Ability to lead a strong global team with an inspired, curious, unbossed and self-aware approach.

Why Novartis?

766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Novartis!