Senior Product Manager-AMEX Offers

Key Skills

Aartificial intelligence, Data science techniques, Design, KPIs, Machine learning techniques

Job Description

‘Amex Offers’ is a proprietary digital advertising platform that enables its merchant partners to create targeted offers and reach desired consumers. The Manager/Sr Manager – Amex Offers Product Management will be responsible to lead the transformation of the Amex Offers creation process by introducing automation into the workflow, leverage the power of data & AI/ML to deliver a collaborative user experience for Merchants and internal sales teams.

Responsibilities:

• Support the strategy, roadmap, and development of Amex Offers transformation that spans workflow automation, an AI/ML driven decision engine as well as a Merchant-facing user interface
• Partner with Technology to define architecture and deliver new Amex Offers capabilities and experiences
• Champion collaboration across Product, Design, Data Science, Technology, Marketing, Operations, Servicing, Compliance and Legal teams
• Understand the user, both Merchant and internal sales teams, and their unique needs to define features and user stories
• Define automated process flow to optimize the end-to-end Amex Offers workflow in partnership with marketing, operations, and platform teams
• Define and monitor product metrics and KPIs
• Partner closely with the user research and analytics team to integrate customer feedback and user metrics into product roadmap
• Effectively engage multiple stakeholders, business partners and dependent product owners to develop the overall product strategy and roadmap, identify opportunities, and define success metrics.
• Be a passionate advocate for the Amex Merchant

Qualifications:

• 3-6 years of digital product management experience working in lean and scalable teams.
• Demonstrated ability to self-start, carve opportunities out of ambiguity and operate with a high degree of independence.
• Experience translating customer data, insights and feedback into informed product strategy and roadmap.
• Aptitude for user experience and technology with the ability to speak fluently across data science, design and engineering.
• Experience with user onboarding and go-to market is preferred
• Experience with Agile methodologies including Scrum, Kanban and SAFe.
• Experience working on Advertising Platforms is preferred.
• Experience working on B2B / Merchant facing digital products is preferred.

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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