Analyst - Data Analytics

American Express
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Job Description

This position is in the Marketing Analytics team supporting the ICS business team and is responsible for expanding and deepening relationships with customers and maximizing profitability for American Express through best-in-class analytics and data science. The team is specifically responsible for accurately predicting economic value to treatments that touch our ICS Customer base and allocate the optimized investment level to maximize company profit. This role will also focus on the scaling our Investment optimization framework across more treatments.

How will you make an impact in this role?

  • Responsible for optimization of Customer Investments for ICS business through robust economic evaluations.
  • Align and manage the calculation of profitability metric (iCMV) for ICS customer treatments such as Upgrade, Supps, Companion in line with finance framework.
  • Partner with Marketing & Finance to scale the Investment Optimization framework to new treatments & revenue sources for the ICS Business
  • The role requires exhibiting a high level of expertise in guiding the data strategy through statistical analysis, decision support logic and data techniques. This is an exciting opportunity for someone to step into a very challenging role. He / She will drive improvements in generating data driven actionable strategies to enable business growth initiatives.

Past Experience: 0-3 years with relevant experience in the Analytics/ Modelling/ Decision Science domain

Academic Background: Advanced degree in a statistics/business/economics/decision science related field

Functional Skills/Capabilities:

  • Ability to be proactive, think quickly and make critical decisions regarding high visibility deliverables with tight timelines; often requiring the ability to make complex decisions in situations of ambiguity and time pressure.
  • High quality written and oral communication skills with proven success in influencing business decisions.
  • Technical Skills/Capabilities: Competency in data mining and customer segmentation techniques through SQL, Hive, Python etc.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement.
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. 

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Company Info.

American Express

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

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