Analyst/Manager- Data Science/Data Analytics/SQL/Tableau/Python/Machine Learning

Key Skills

Aartificial intelligence, Adobe Analytics, Agile methodologies, Apache Hive, Big Data Technology, Business Intelligence, Data Analytics, Data Manipulation, Data science techniques, Machine learning techniques, Python Programming, SQL, Tableau

Job Description

Join Team Amex and let us lead the way together.

Function Description

American Express is on a journey to provide the world’s best customer experience every day. The Digital Experience & Platforms team (DEP), within Global Commercial Services, is focused on designing and delivering a seamless Commercial digital experience that drives customer engagement as well as business growth. The team’s vision ranges from UX design, development of web/mobile experiences and collaboration with Blue Box wide colleagues to drive digital engagement.

The Digital Measurement, Analytics & Experimentation team is a part of DEP team and would deliver digital analytics and insights for the GCS suite of digital products & platforms. The team would be responsible for innovating and transforming the process to measure and understand the customer behavior towards our digital tools.

The analytical work will uncover insights that will drive GCS’ global digital strategy and optimize the customer experience. Through world class innovation and advanced analytics, the team will create segmentations, develop important metrics, models, and strategic analytics to solve key business opportunities. This will be achieved through a close collaboration with the digital product teams, marketing, servicing, and technologies.

The Manager/Sr Manager, Digital Experience for SME Analytics will report into the Director of GCS Digital Measurement, Analytics and Experimentation for SME. The candidate will be responsible for managing a team of Analysts to support reporting and analytics for @ Work Information Security, Expense Management Partnership, and BCA. This resource will work hand in hand with Product/Marketing teams across product lifecycle – design measurement framework, conduct behavioral deep dives using Amex closed loop data to uncover product improvement opportunities, enable experimentation (AB Testing), work with leadership to define product strategy and maintain product performance reports/dashboards.

Purpose of the Role

Deliver useful insights for Digital Experience for Small/Medium Business & BCA by democratizing digital data, measuring product performance, conducting customer behavior deep dives and go-to-market segmentations.

Responsibilities

• Deliver strategic analytics focused on the product roadmap for Small/Medium Business & BCA
• Define critical metrics to measure the efficiency of digital channels/products and develop customer segmentation to drive “adoption, engagement and revenue” for AXP customers
• Power in-depth strategic analysis and provide analytical and decision support by mining digital activity data along with AXP closed loop data
• Gain deep functional understanding of the GCS digital channels over time and ensure analytical insights are relevant and useful.
• Lead, inspire & mentor a team of analysts to deliver impactful internal, field and client capabilities
• Build a highly engaged and strong performing team that has right blend of subject knowledge, collaboration and focus on driving business results
• Detailed execution of the development, validation and implementation of statistical projects, new digital data feeds and automated reports.
• Uplift the data visualization by creating meaningful and insightful reports using powerful visualization techniques and infographic tools.
• Work with product and marketing teams across product/campaign lifecycle
• Empower self-serve by creating automated dashboards and reports using Adobe analytics suite or Tableau
• Strong relationship & communication skills to influence decision making
• Build partnerships with internal partners such as Product, Technologies, Field, Servicing, Finance and Marketing.
• Build a culture of learning, insight, inspiration, and collaboration.

Critical Factors to Success

Business Outcomes:

• Enable GCS DEP business by providing comprehensive data driven digital insights by standardizing performance tracking & innovating measurement techniques
• Deliver on GCS digital insights & measurements by contributing to GCS Digital Experience & Platforms goals
• Design and measure the impact of various digital initiatives and report results to leadership
• Empower data driven decisions in product development by providing useful insights

Leadership Outcomes:

• Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
• Lead with a digital approach and deliver the world’s best customer experiences every day
• Lead with an external approach, challenge status quo and bring continuous innovation to our existing offerings
• Demonstrate learning agility, make decisions quickly and with the highest level of integrity

Experience

• 6-10 years of experience in analytics, business reporting & business intelligence along with minimum 2 years of leadership experience.
• Experience in digital domain preferred

Academic Background

• Advanced degree in business administration, computer science, IT, or Information management from premium institutes
• 2-7 years of experience in Analytics, with expertise in SQL, Tableau, Python.

Functional Skills/Capabilities

• Strong strategic thought leadership and critical thinking skills with ability to solve unstructured and complex business problems
• Excellent written and verbal communication, presentation, and storytelling skills at multiple organizational levels
• Ability to build & leverage relationships and influence broadly across the organization
• Results driven with strong project management skills, ability to work on multiple priorities and ensure track to exceed team goals

Technical Skills/Capabilities

• Data
• Data manipulation – large & complex data sets
• Segmentation
• Analytics
• Business Intelligence & Visualization
• Machine Learning & AI
• Statistics & Hypothesis Testing
• Basic understanding of Agile product development

Knowledge of Platforms

• Big Data – Cornerstone, Hadoop, Pig, Hive, MapReduce
• Digital Tracking – Omniture/Adobe Analytics, Clickstream
• Visualization - Tableau

While we are currently paused on hiring for new positions, we are continuing to backfill critical open roles. As always, American Express makes thoughtful hiring decisions, and all open positions will continue to be posted on our Career Site. Interested candidates should continue to monitor the Career Site for opportunities that they would like to consider. 

We highly value talented individuals like yourself who are interested in joining our team. We believe in proactively establishing relationships with potential candidates to ensure we have a strong talent pool for future opportunities.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.