Degree in Computer Engineering
Java Programming, Python Programming, SQL, Natural Language Processing (NLP), Apache Hive, R Programming, SAS
You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Functional Description
We are looking to hire a Director, Enterprise Personalization Decision Science, within the Credit & Fraud Risk (CFR) division at American Express. CFR is responsible for enabling profitable growth in close collaboration with business teams, managing the net loss provision for American Express, and reducing fraud related losses. The group manages multiple critical functions for the company including marketing decision science, underwriting strategies for credit products, ongoing exposure management of existing customers, developing, and managing credit & fraud risk models, and developing policies pertaining to credit and collections.
Purpose of the Role/ Responsibilities
The candidate will be responsible for leading the decision science team driving the enterprise personalization engine- Orchestra. Personalization is an evolving ecosystem that anticipates customer needs and powers relevant experiences, through the right channel at the right time, across the Enterprise. Orchestra is at the heart of Personalization and supports multiple Cross Business Use Cases which are displayed to customers across channels. Orchestra arbitrates what and where to show treatments, and personalizes how and when that content is delivered, improving Customer Experience and Business Outcomes.
Responsibilities:
The candidate will lead a team of data scientists in the development and enhancement of AI/ML decision science that fuel personalization across Amex proprietary platforms servicing existing customers. The candidate will have several core responsibilities including
Business Outcomes:
This position is unique and lies at the intersection of advanced AI/ML and customer engagement solutions. Leader will work across multiple product, technology, and business teams to design, develop, enhance, and test sophisticated ML solutions that deliver superior economics, higher customer engagement, and incremental efficiencies. Demonstrated ability to remain abreast of the latest ML developments and innovations. Share key insights and developments with technical and non-technical audiences
Leadership Outcomes:
Past Experience
Academic Background
Functional Skills / Technical Skills
Knowledge of Platforms
Behavioural areas
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.
Bangalore, Karnataka, India
2-4 year
Gurgaon, Haryana, India
2-4 year
New York, NY, USA
2-4 year
New York, NY, USA
2-4 year
Phoenix, AZ, USA
2-4 year
Sunrise, FL, USA
2-4 year
New York, NY, USA
2-4 year
Gurgaon, Haryana, India
4-6 year
New York, NY, USA
0-2 year
New York, NY, USA
0-2 year
Sunrise, FL, USA
4-6 year
Phoenix, AZ, USA
6-8 year
New York, NY, USA
6-8 year
New York, NY, USA
6-8 year
New York, NY, USA
0-2 year