AI Program Manager

Key Skills

Aartificial intelligence, Agile methodologies, Business Analytics, Computer Vision (CV), Data Analytics, Effective communication skills, IT, Leadership Skill, Machine learning techniques, Natural Language Processing (NLP), Operations, Planning and organization, Project management, Salesforce

Job Description

Your job will be to research, develop use cases, support requirements development and partner closely with technology teams to build and implement systems and processes using AI. AI program initiatives could range from the very strategic to the very operational: using data to evaluate business scenarios and business planning, segmentation, efficiency initiatives, process design and technology/tool development. Expectations range from program proposals, business requirements, change management plans, custom performance analysis, process documentation, and reporting and dashboards to presentation-ready content including business insights for senior Salesforce leadership. You will be asked to perform reporting, ask questions and answer them using Insights from what you find in the data.

The successful candidate will have 4-6 years of project management experience with increasing responsibility. Superb communication, process development and reporting skills are a must. The Renewal Programs Manager must excel at problem-solving, feel comfortable diving into data and be able to develop recommendations based on partner feedback to address business issues. Knowledge of Salesforce products desired or experience with comparable enterprise business technology tools. Business analysis background is a plus!

Responsibilities:

• Lead multiple complex and strategic projects and programs, focused on AI tools and technology.
• Provide management with complete transparency of scope, timeline, requirements, benefits and ROI for each project.
• Lead consultative engagements with business stakeholders on business goals, challenges and data needed to support the strategy and proactively make recommendations.
• Communicate risk clearly and take the lead in developing resolution strategies; solicit executive involvement as required.
• Manage partnerships with internal partners and vendors on projects.
• Leverage data and insights to define and support process modifications and improvements and enable optimal business recommendations.
• Partner closely with systems and IT organizations within Salesforce to execute technical aspects of projects or develop new tools to support our people and process.
• Partner with enablement teams and field to ensure proper training and change management for all program activities.
• Represent the team on broader cross-functional projects involving other parts of the business as needed.

Required Skills/Experience:

• Proven success in program or project management related to technical programs, business processes, business metrics, business systems, operations and relationships between organizations within a large enterprise.
• Experience leading complex, interrelated projects, programs, and functions.
• Working knowledge of AI technologies, including machine learning, natural language processing, computer vision, and data analytics.
• Knowledge of user needs, gathering requirements, and defining scope.

• Strong organizational, operational, and analytical skills.
• Demonstrable ability to structure and transition complex problems to solutions.
• Experience in creating and sustaining relationships with both technical and non-technical audiences.
• Superb attention to detail, oral, written and presentation skills, confident communicator.
• Flexible schedule, the ability to work with our global Renewals teams in different time zones.
• Excellent time management skills with the ability to organize and prioritize effectively.
• Ability to see the big picture, innovate and adapt to constant change.
• Ability to manage multiple priorities and deliver on-time results.
• Get it done attitude with a strong sense of team spirit.
• Self-starter motivated to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment.
• Dedicated to innovation, customer success and a job well done.
• Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Desired Skills/Experience:

• Fortune 100 management or system integration consulting experience.
• Knowledge of Salesforce product and platform features, capabilities, and best use.
• Experience with an enterprise CRM or customer service application.
• Project Management and Agile methodologies.
• Vendor and stakeholder management.

Accommodations

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Posting Statement

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Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $97,300 to $219,900.

For Colorado-based roles, the base salary hiring range for this position is $88,500 to $183,300.

For Washington-based roles, the base salary hiring range for this position is $88,500 to $201,500.

For California-based roles, the base salary hiring range for this position is $97,300 to $219,900.